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based on 4140 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We apologize you are not happy with pricing. Once we complete proposals we email ahead of time before the appointment is made. This gives customer's time to review the agreement and ask any question's. We are pleased to hear we were able to take our time and the carpet cleaning was a success. Give us a call back for your next professional cleaning.
Tech was there 5 mins before scheduled appointment. He described options but didn't pressure the property owner. He finished the carpets quickly and professionally. He smiled and made eye contact. The carpets look good!
Thank you for your feedback and review. We are pleased to hear we exceeded all of your expectation's. Give us a call back for your next professional service.
The service techs are extremely well trained and knowledgeable. Every Zerorez team member is a pleasure to deal with. The process is excellent and the results speak for themselves. Don't hire an amateur who has little knowledge of the process. Zerorez is a must-have for any property owner.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The service was great! He was friendly, professional and did a great job!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Professional employees, great service, really cleaned so pots left by my pet.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The technician was professional, arrived when scheduled and performed the services requested.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
top skills, understanding of customer
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The carpet and flooring are very clean and it just makes the house feel good. The technicians are friendly and knowledgeable and honest about what their product can and cannot do. I really appreciate that trait.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The technicians arrived early and were polite and friendly. They did an excellent job on my tile and carpet and provided tips on how to keep the carpet clean. I would recommend this company and will use them again.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Luis was excellent. Very friendly, professional, thorough, and fast. Carpet looks great.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Timely and courteous service!
Thank you for your feedback and review . We are pleased to hear we exceeded your expectation's . Give us a call back for your next cleaning
10 out of 10 because you were willing to send someone out to redo the carpet that was not 100%.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's with our workmanship. Give us a call back for your next cleaning.
Had our carpets cleaned and they didn’t look clean after they finished. A agent called in regards of my first review, and had someone re clean the carpets. The carpet cleaners came back to only take pictures of the floors and did not re - clean the concerning spots and provided a statement of it’s the time of carpets you have and we can charge you a fee to re clean. Wonder what was the point of coming back if you weren’t going to do anything. So, I took my $90 carpets cleaner and got the spots up they said l, they couldn’t clean the type of carpet. Poor excuse. I have pictures of my cleaning vs theirs!! Stay away find a reputable company that is going to stand by their work. 0 stars for zerorez!!
Thankyou for your feedback. We apologize for any inconvenience this has caused you. The technicians can recommend other services at the time of cleaning for a re-service. We are on agreeance, they still should of attempted. We will be using this as a training procedure along the way with all of our technician's.
It was quick service keeping me informed on progress throughout the visit. Crew was professional and easy to work with.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
I think the price is a bit much! But our services were done great.
Thank you for your feedback & review. We are pleased to hear we exceeded your expectation's for your cleaning. Give us a call back for your next service.
Great service and availability!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
My initial attraction to ZEROREZ was heard in an ad on WMAL, 105.9 Radio, three years ago. I gave Zerorez a try and used them since for my carpet cleaning cleaning needs. I am glad I did.
We are empty nesters, although we have a furry friend that lives with us. It is because of our dog, that we need carpet cleaning and deodorizing annually. Our furry friend has had accidents and leaves behind stains and odors on our wall to wall carpeting on our second floor.
Presently, our wall to wall carpeting is only on our second floor, where the master bedroom, hallway, sunroom, and staircase, that leads upstairs and downstairs, are located. After three years of professionally cleaned carpeting, by Zerorez, our spots and smells are gone and our doggie is banned, or restricted, stepping paw on our second story, including the stairs leading to the second floor!
I am very happy with Zerorez making our wall to wall looking and smelling brand new. Also, Zerorez’s Prices are affordable and combine that with professional employees, it’s a win-win combination. I highly recommend Zerorez as your GO-TO Carpet Cleaning Company!
Thank you for your feedback and review. We appreciate your ongoing business. We are pleased to hear we exceed your expectation's. Give us a call back for your next cleaning.
Efficient scheduling, timely arrival of very pleasant technicians, and thorough rug cleaning.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Easy to schedule and happy with the service
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The Carpets don't look clean after dried. The carpets still look dirty.
Thank you for your feedback and review. We apologize you were not happy with your service. We have a 30 day workmanship. Please contact us back so we can assist.
Excellent technician, knowledgeable and great communicator
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
Great and professional
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Loved the option for pick-up/drop-off! Appreciated the recommendations on additional treatments for some of the rugs once examined. Oh and the rugs are like brand new again! So happy with Zerorez!!!!!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Natural, effective, great service, friendly, quick.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Had to redo the carpet, still doesn't look right.
Thank you for your review. We apologize you were not satisfied with your cleaning and workmanship that we honor. Unfortunately, some stains and wear are not reversible and due to that reason we have done everything we can.
I had better results than other companies.
Thank you for your review and feedback. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Excellent professional job cleaning my very dirty couch, which had to be dry cleaned because of feathers, the 2 young men were courteous, friendly and respectful as well as being skilled and
Immensely qualified. I highly recommend Zerorez, 10/10. Thank you
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations for your feather down sofa. Give us a call back for your next cleaning.
On time, courteous, friendly, professional
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Protect hardwood floors from the hose and equipment. Communicate better up front about optional additional costs at the estimate stage. I was very annoyed a $500 estimate went to $640 for not that much effort.
Thank you for your feedback and review. This helps us speak with technicians moving forward in our meetings. Customer Service provides general estimates over the phone. Once the technician is on the project at hand he can then communicate any additional pricing as the technician is visually looking at it and can recommend products to assist. Give us a call back for your next cleaning.
The technician was terrific!
But...sadly, I had to call day of to confirm the service window. No call was received the day before as advertised. Also, the carpets were in nowhere close to dry within 4-8 hours. I'm now 36 hours post-service and they are still wet - even with floor and overhead fans/air conditioning on full blast. Finally, the carpets themselves are below average and not as clean expected. Overall, I would not reschedule.
Thank you for your review and feedback. Yes, we call the day ahead to confirm your appointment it just so happen you had called us first. You also had berber carpet so it does take longer for thicker carpet for drying process. We have a 30 day workmanship let us know iif we can help you any further.
Pricing went up $500 for same amount of work. Ridiculous.