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based on 4140 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next service.
Was not cleaned as thoroughly as I thought
Thank you for your feedback and review. We apologize you were not satisfied with your service. As we went over the cleaning process with the cigarettes' smell for basic cleaning and the options that were provided. We have a 30 day workmanship we are honoring and I see we are scheduled for another cleaning tomorrow to help you make your goal for this service.
On time, excellent service, the old rug looks great! Removed all stains and pet odor.
Thank you for feedback and review. We are pleased to hear we exceeded all of your expectations with your area rug. Give us a call back for your next professional service.
Please tell homeowners that any residue left on woodwork can be wiped off with a damp cloth. It will provide peace of mind.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
They were prompt - asked about extra services like mold/mildew cleaning when I told them of water damage and the guys that picked up and delivered by rugs were very polite, prompt and set up each rug
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
Luis is a very determined man that wants to satisfy you.
Thank you for your feedback and review. We are pleased to hear he was determined to try and fix your concern. Give us a call back for your next professional cleaning.
Great job!! Your guy was running a few hours late but did a fantastic job...
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for next service. We will be working on more efficient time frames for the upcoming year.
Friendly and thorough. And the prices are good.
Thank you for taking the time to send us your valuable feedback and review. We are pleased to know that you are happy with our services. Give us a call for your next professional service!
Dry time was more than 24 hrs
Thank you for your feedback. Weather can affect dry time depending on air circulation as we discussed. Give us a call back for your next professional cleaning.
Tech was very fast is doing cleaning . Sides of the stairs were not cleaned properly . Carpet never looked like shampoo washed .
Thank you for your feedback and review. We apologize you were not happy with your service. It looks like you received the basic cleaning. As a reminder you did not want to move forward with any treatments that were explained. Our technicians are efficient and need to be timely to meet customer's windows for appointments. We offer a 30 day workmanship satisfaction. Our ability is to clean is without the use of high residue soaps, detergents, shampoos or harmful chemicals. Give us a call if we can assist you any further.
The closet should be included when you are paying to get your bedroom carpet cleaned. The bedroom has furniture that takes up much of the area in the room, so to do a few passes in the closet should be included since. Was told that would be an extra room charge.
Thank you for your feedback and review. We are pleased overall you had a great experience with us,. As inflation has grown our products have went up as well. All standard closets are still at no cost to consumers. Walk- in closets are determined by size with the technician upon arrival.
The carpets look great and the service person was very polite and professional.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation. Give us a call back for your next professional service.
Michael’s visit was one of the best experiences I’ve ever had with any technician EVER! Very communicative and explains things in a way that is not only easy to understand but also in a manner that he knows what he’s talking about! I personally didn’t have the pleasure to meet Michael in person but he was very patient and helpful with my family who were home at the time of the visit and if I could have given a 999999/10 rating I would! Will definitely stick with this company for future needs and will definitely ask for Michael by name!
We are pleased to hear Michael exceeded your expectations and was very thorough and walked you every step of the way through the cleaning process. Give us a call for your next professional cleaning service.
It took the carpet over three days to dry. The tech was late however he did call in advance. He was not able to clean the area rug in 1 bedroom because he said he was running behind. Overall I'm not impressed with services.
Thank you for your feedback and review. Thank you for speaking with us today. We apologize you were not satisfied with your cleaning. We have a 30 day satisfaction. Air circulation as we discussed plays a big role in the drying process. Unfortunately when we are full for the day we are unable to take on more work that was not described previously at the time of scheduling. Give us a call back if we can assist any further.
The service personnel was awesome, professional, and very knowledgeable. Jew, I believe was his name.
Thank you for your feedback and review. We are pleased to hear Jude exceeded your expectations. Give us a call back for your next professional service.
Very professional from making the appointment to payment. Efficiant and polite interactions all the way through the process.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The best carpet cleaning service I’ve ever had. Freshness and cleanliness is guaranteed.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
The technician arrived between the stated times. The cleaning tech was polite. He explained everything he was going to do and began working. He finished the job, let me know when the floor would be dry and settled the bill.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
The care that was put into the work. I will definitely recommend you to my friends end if there is ever a need, take part in the service you provide. Thank you so much.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
You were prompt and very courteous and did a beautiful job. Our 4th time using your company and highly recommend you.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
Tech misinformed about window from company. Tech was extremely polite. He took a long time to get started but was thorough in prep. Cleaning appears ok except couch stains did not come out.
Thank you for your feedback and review. We are pleased you were happy with your overall service. Give us a call back for your next service.
I like that normally my floors aren't soaking wet like other companies.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
Great service
Thank you for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional cleaning.
My technician did a phenomenal job on a particularly stained part of the carpet. Luis was great!
Thank you for your review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional cleaning.
Rug was not clean and service is expensive. I had to find a different company.
Thank you for your feedback and review. We apologize you were not happy with your original service. We provided a 30 day workmanship. We did all we could for your stain of concern. We even dropped your area rug back off to you to make things right at no charge. We are a fair company with customers best interest at heart. Thank you for choosing Zerorez
The carpet took too long to dry.
Thank you for your feedback and review. Our drying process is anywhere between 8-24 hrs. It has a lot of factors to keep in mind since all homes are different. Thickness of your carpet, Air circulation, if you have your fan on 70-71 degrees, if you can open the windows on a nice day. The better the circulation the better the drying time. Give us a call back for your next cleaning
Louis always makes my floors look great!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next cleaning.
Thanks for your nice job!
Thank you for your review and feedback and review. We are pleased to hear you enjoyed your excellent service with us. Give us a call back for your next professional service.
technician was great. Thank you
Thank you for feedback and review. We are pleased to hear we exceeded your expectations. Give us a call back for your next professional service.
No harsh chemicals and very professional and friendly service.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Employee/service provider was very courteous, helpful and did a good job cleaning the carpeting and stairs.