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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
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no residue -stains don't come back
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Luis Ruiz was very respectful and thorough.Job well done.Carpet looked fabulous.Dried quickly.
Thank you.
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The technician showed up on time and ready to work. He was very professional and finished the entire job in a short amount of time. The carpets look great and smell fresh and there is no residue to attract dirt. My carpet is pretty old but now it looks almost new. It's a little pricey but in my opinion, well worth it. I highly recommend Zerorez and I will be using them exclusively in the future.
Thank you for your feedback and review. We are pleased to here we exceeded your expectation's. Give us a call back for your next professional cleaning.
Did an okay job. I didn’t want a scent lingering, so I think some solution may have been eliminated from the cleaning, which in turn it was just a so so job. Not too impressed. I wasn’t aware the solution wouldn’t be used until after the job was complete.
Thank you for your review and feedback. We apologize you were not completely satisfied with the service. We appreciate you taking the time out and speaking with us this morning regarding your concern. We honor our 30 day workmanship and looking forward to your re-service.
Fast and easy. Friendly service
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We used Zerorez’s services twice, first rime to clean area rugs and a year later for cleaning our wall to wall carpets in the whole house. The area rugs looked like new, so we called to make an appointment for the carpets. Technicians were polite, on time and did an excellent job.
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Great service
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Rodney did a fabulous job on my carpet! I would absolutely hire again!
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The technician that came out was very polite, on time and did a great job. The company overall was very good to do business with. You can't ask for more than that.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
We have been using Zerorez for years now. This time the carpets appeared to be left more wet than normal, and it took more than 24 hours to dry. We also were very disappointed that the service truck did not have the electric drum brush on it, because we feel that the brush really helps to revive and clean the carpet.
Thank you for you feedback and review. We apologize you were not satisfied with your service. The drying time depends on the air circulation for the home and if we needed more water to be introduced due to the soiling. These times might also take longer do to humidity or inclement weather. Give us a call back for your next cleaning.
Excellent service and we were very pleased with the results.
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My carpets were still dirty. They didn’t look any different after the person was done
Thank you for your feedback and review. We apologize you were not satisfied with your cleaning. We strive to satisfy our customers to the best of our ability. Thank you for taking the time speaking with us today.
The initial quote was $235, but when the technician arrived, they requested additional funds due to the oversized master bedroom and walk-in closet. Although it was an unexpected charge, I agreed to it at the time (have no idea what’s their definition of standard size). Ultimately, I ended up paying $399 for the cleaning of all the bedrooms. The technician only spent overall 30 minutes on the job, including grabbing from the car and setting up the cleaning equipment and the pipe. After they completed the job, the wet carpet looked nearly the same as when they arrived. Response to my complain, the technician said this was because my carpet is old and damaged. How frustrated this is! If that’s the case, why they didn't mention this before starting the cleaning process! Completely not worth $399!
Thank you for your feedback and review. We apologize you were not satisfied with your cleaning. The time reflected for your cleaning does not indicate the quality of the work. We strive to satisfy our customers to the best of our ability. However due to other concerns we try and provide recommendations that will assist through the cleaning process and communicate any additional pricing at the time of appointment. We have tried to contact by phone to discuss more of your concerns. Give us a call back at your earliest convenience.
Very professional and thorough
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Thorough, friendly and professional!
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Personable, professional service technicians that provide a quality service, done in a timely manner for a affordable price.
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I have been a long time custormer of ZeroRez and they have always done a wonderful job cleaning my carpets along with cleaning the grout on my kitchen and bathroom floors. You would never know the ceramic tile is over 20 years old! The technicians are very knowledgeable and answer any questions I may have. I also like the fact that the products do not contain any harmful chemicals.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's and was able to answer all of your question's. Give us a call back for your next professional cleaning.
Friendly and courteous, ontime and fast with low environmental impact to indoor air quality
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Love Zerorez! They get in and out quickly and do a great job! Thank you, Luis! He was so sweet and did a great job! Thank you, Dawn for coordinating and scheduling it! You were so helpful and did a great job too!
Thank you for your feedback and review. We are pleased to hear you had an excellent experience all the way around. Give us a call back for your next professional cleaning.
Ease of scheduling
Louis P. Is excellent
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The level of personal dedication and professionalism provided by the ZeroreZ techs every time has been outstanding!! The results speak for themselves! Our carpets look as good now as the day they were installed!! Thank you ZeroreZ!
Thankyou for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next service.
Great service!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next service.
Got appointment easily
Came when said . Technician friendly and knowledgeable. Did a great job
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Jarrett, from the company, was awesome and took care of our carpets 100%. He was professional, careful, and attended to all of our requests. The company responded to my request right away and had someone come to our home in 48 hours. The carpets look like brand new and we are very happy!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Great method of cleaning carpets!
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I’m not very happy that the carpet still smells and it feels like it wasn’t cleaned.
Thank you for your feedback and review. Thank you for speaking with us yesterday regarding your re-service and our company being able to honor our 30 day workmanship. Pet concerns can go through the padding into the wood. There is no guarantee. We work on these areas for the best possible results. Give us a call back for your next cleaning.
Zerorez is always responsive to calls, highly professional, courteous, prompt, and they provide excellent service with great results.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The price is too high.
Thank you for your feedback and review. We are pleased to hear you enjoyed your cleaning. We apologize you believe the price is to high. Unfortunately, the economy is changing and products have increased. We try to minimize the cost to our customers the best we can. Give us a call back for your next cleaning.
The products are not harsh and clean well on tough spots.
Thankyou for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Great job with cleaning the carpet