What our clients think of us!

Carpets look like new! Professional service

Very responsive

The gentleman who cleased our carpets was EXCEPTIONAL. The carpet looks great and the gentleman was very helpful.

We like that the carpets get clean without leaving a soapy residue

I was told after asking several times that the cleaning solution used was natural and "green" clearly this is semantic garbage you all do for marketing purposes. Sure it's my fault for not reading and looking up every single ingredient on the Enzymatic cleaner prior to it being used, but also I shouldn't have to. Clearly this is a scumbag company and I will be leaving negative reviews about your awful marketing practices along with photos of the cleaning solutions you all use and how they are the farthest thing from natural and "green". I have two infants at home and the chemicals in your solution can cause respiratory issues the "un-duz-it" cleaner. We had to stay somewhere else for several hours after your tech came by because the air was so thick it gave us all a headache after a few minutes. I hope you all have good insurance because its only a matter of time before this irresponsible business practice gets someone hurt.

This process is effective even on bad oily stains.

Technicians are professional.

The tech who provided the service was exceptional. You have a gem with Jose. He worked really hard to remove the stains on my carpet. Most came out but unfortunately, the one that most concerned me, did not come out. It was somewhat better but still there.

We had a great experience with Zerorez. There was some dirt on a couch after the cleaning and then came right back and cleaned it off. Would use them again.

Technician did a great job. But charging $90 for a small traffic area wasn’t pleasant!

Nice job. Friendly Technician

Very professional and courteous. Did a great job.

The Technician was VERY friendly.

The carpets appeared to be clean but there are a few areas aren't as clean as they could be. The carpets were left VERY wet, to the point that water would squish up out of the pad/carpet and up between our toes. We needed to use several bath towels to soak up the water in multiple areas. I have had three 20" fans blowing for 24hours straight, a large home dehumidifier running, and the carpets are finally drying out. We have dumped 6 gallons from the dehumidifier in 24 hours.
The house smells musty and dank like dirty water, so we had to open the windows to help air out the smell.
Finally, there is a film/residue left on the carpets that we can feel on our feet after walking on the carpet. The filmtransfers to our hardwood floor, making that dirty and needing to be mopped.

We understand the carpets will be wet for a while after the cleaning but that seemed excessive. We heard good things and read great reviews about the service, but we were left disappointed with the result.

We are unclear what an appropriate resolution would be. I would suggest another cleaning/rinsing of the carpet but not sure if the result would be the same.

Carpets look like new after cleaning.

You are on time always, you efficiently do your job, your personnel are friendly and courteous, my carpets are cleaned and refreshed. All of these occurrences make me happy and I am usually inspired to take on other cleaning tasks.

Attitude and expertise of the technicians

Technician was friendly and listened to my needs. Carpet looked a lot better.

I still have dirty traffic areas. I don’t think any pretreating was done.

Professional, truthful, friendly, considerate worker.

Luiz was great!

Jude and Jose were professional and kind.
The results were great.

Easy to schedule a cleaning, reasonable price, overall good job.

I loved the explainations and the instructions afterwards. Luis was informative, educated and charming.

Luis was very professional and the outcome was excellent.

The cleaning techs were super friendly and professional. They did such a great job, taking all the stains out of my carpet and rug. I really enjoyed working with them and the results achieved.

Excellent service and personable technician
And I have Clean carpets!!

very professional and worked on my carpet to get the rough patches out.

Since the carpets were cleaned, I continue to find splatter on the bottoms of the walls and furniture. Additionally, we had a minor spill a couple weeks after the carpets were cleaned and I used a small carpet cleaner to clean it up. The water came up black, which tells me that the carpets weren't cleaned well at all by Zerorez a couple weeks prior. Lastly, on multiple occasions during the quoting and booking stages, I mentioned that the primary bedroom was oversized. Yet, when the cleaners arrived, they told us it would be even more money...I think it was about $60-70 more than expected. Between these three issues, primarily the first two, I'm very disappointed with the quality of service from Zerorez.

They use their own distilled water that doesn’t have the chemicals tap water does, and the technicians have always done an outstanding job.

Part of why we chose ZeroRez was because of the process advertised, but that is not what we got. Apparently, things can be different from franchise to franchise, but then the national website should not be advertising as such.

The tech seemed nice and accommodating and certainly did a lot of work and took the time, but I was under the impression that all areas would automatically be pre-treated with the agitator based on the company website. We also chose this company because their process was supposed to use less water and dry quicker than steam cleaning. The rugs were SOAKED and we were told it would take 8-24 hours to dry--which is longer than steam cleaning!

In fact, the rugs were not dry within 48 hours and that was WITH ceiling fans and floor fans running AND a dehumidifier during VERY LOW outdoor humidity days. I am highly concerned that this aggravated my mold allergy. So though I liked the tech and he seemed to try to do a thorough job, I am not happy that the service was not as advertised. This wasn't the best for removing dirt from stairs either. At least the floors have no residue (except maybe mold!)

To make it right, I really don't know. Clean the stairs? Tell me why the rugs were so soaked?

Cleaning and sealer did not reveal expectations I was hoping for. Technician was very courteous and polite. His workmanship was great. The sealer applied to tile grout did not seem to seal though. After 1 week, the grout had started to absorbed dirt/liquids, slowly turning that ugly color it was previously. Moping is not restoring appearance.
Possibly change sealer product, and/or application process?