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based on 4085 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you for your review and feedback. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Excellent professional job cleaning my very dirty couch, which had to be dry cleaned because of feathers, the 2 young men were courteous, friendly and respectful as well as being skilled and
Immensely qualified. I highly recommend Zerorez, 10/10. Thank you
Thank you for your feedback and review. We are pleased to hear we exceeded your expectations for your feather down sofa. Give us a call back for your next cleaning.
On time, courteous, friendly, professional
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Protect hardwood floors from the hose and equipment. Communicate better up front about optional additional costs at the estimate stage. I was very annoyed a $500 estimate went to $640 for not that much effort.
Thank you for your feedback and review. This helps us speak with technicians moving forward in our meetings. Customer Service provides general estimates over the phone. Once the technician is on the project at hand he can then communicate any additional pricing as the technician is visually looking at it and can recommend products to assist. Give us a call back for your next cleaning.
The technician was terrific!
But...sadly, I had to call day of to confirm the service window. No call was received the day before as advertised. Also, the carpets were in nowhere close to dry within 4-8 hours. I'm now 36 hours post-service and they are still wet - even with floor and overhead fans/air conditioning on full blast. Finally, the carpets themselves are below average and not as clean expected. Overall, I would not reschedule.
Thank you for your review and feedback. Yes, we call the day ahead to confirm your appointment it just so happen you had called us first. You also had berber carpet so it does take longer for thicker carpet for drying process. We have a 30 day workmanship let us know iif we can help you any further.
Profession; good job
Luis was prompt and courteous. I called, they got out to my place and performed the services. Best money nnmmm I ever spent t. My pet's safety is so important, and I felt they really paid attention to the nnmmm pet "issues".
Effective cleaning and pleasant technician
Offer services that competitor doesn’t offer, quality of work, professionalism of worker
Thankyou for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
THE PERSON WAS ON TIME, FRIENDLY AND WORKED HARD.
Thankyou for your feedback and review. We are pleased to hear we exceeded you expectation's. Give us a call back for your next cleaning.
Convenient appointment times. Knowledgeable technician. Courteous phone attendant.
Thank you for your feedback and review. We are pleased to hear your cleaning went great. Give us a call back for your next service.
The carpet looks like the same. The spot even with spot treatment is the same as before. They tried to move our appointment so many times to donit early, we received at least 4 phone calls regarding moving the schedule.
Beside thta, the second carpet that we plan to do it using the 200$ pf minimum fee was biger that expected, they were asking $88 additional because of that… so just one room with the same spot at this moment was $200.
Thank you for your feedback and review. We apologize you were not satisfied with your service. When we see available openings that make the route more efficient for the technician's on a day to day basis; yes we reach out to see if you would like to proceed with that particular day. The $88 dollar cost was the cost of your synthetic area rug that means your minimum charge fee would of came off and the $88 dollar fee for cleaning would of replaced this. When it comes to stains in the fiber that is hard to determine we are unsure how long the spot has been there and what it is caused by as explained from customer service when initializing your appointment. We have our 30 day workmanship satisfaction as we aim to please our clients.
I specifically booked Zerorez due to the non-toxic claim. I have two small children under 3 years old and am very concerned about exposure to chemicals and fragrances, especially on the areas I got cleaned as they are our most used (our couch and area rug.) We are sitting on these all day. I was assured multiple times, the cleaning was non-toxic and the reviews I read said that there was no smell. However, it's been a day and a half and our house still smells so bad like chemicals! I have had every window open, the air on, and an air purifier. I'm so upset because I feel like I ruined our rug/couch with the smell and now there is nothing I can do about it. They weren't even stained or anything, they have just never been cleaned and I thought it would be nice, I should have left them alone!
Thank you for your feedback and review. We apologize you were not satisfied with your cleaning. We have a 30 day workmanship and we would be happy to come out and take a look with the areas of smell concerning you. We use an oxidized water to clean with that means no worries about chemical build up or residue being left behind when you use our service. Their were no treatments on your order and our water cleans itself, no toxic chemicals. This is what makes us different vs other companies.
Very quick and expedited services. Carpet looks good and clean.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Thank you for a fabulous and professional job!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The work done in my house was excellent. Very professional team, from scheduling the appointment to the final service which was cleaning all the carpets in my house.
Thankyou for your feedback and review. We are pleased to hear we exceeded your expectation's from scheduling to the service. Give us a call back for your next cleaning.
Great service thank you so much!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Stain was gone in less than 20 min! Great job!
Thank you for your feedback and review. We are pleased to hear we were able to take care of your staining for you. Give us a call back for your next cleaning.
Keep more to schedule
Thank you for your feedback and review. We apologize for being late to your appointment. Thank you again for your patience. We are looking forward to servicing your home again.
The service is great. I've used Zerorez for several years. My recent experience was especially outstanding due to the service technician who was extremely friendly and helpful. Carpet looked refreshed and no smells left behind!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Thank you for your patience!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Easy to schedule, no chemical smell
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
easy process. good cleanup
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Zerorez is the best! I use their services and recommend them highly. Our daughter calls upon them for her carpet cleaning needs now.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The carpet looked brand new after they cleaned it.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's and the carpets look new again. Give us a call back for your next cleaning.
Carpets are clean again. Great work!
Thank you for your feedback and review. We are pleased to hear we did a outstanding job on your carpets. Give us a call back for your next cleaning.
Friendly, fast, accommodating, professional, and great service!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
The technician was very friendly, professional and efficient. I was very impressed with the entire job and am happy with my carpets!
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Luis did a fantastic job and was very knowledgeable and pleasant.
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
Excellent and professional service
Thank you for your feedback and review. We are pleased to hear we exceeded your expectation's. Give us a call back for your next cleaning.
I had better results than other companies.