Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4379 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 26, 2023 — Rated 10 out of 10 by Dick Mann Zerorez Eugene
What do you like about our products and services?

The service was completed professionally. The carpet look almost as good as new. It is 22 years old.

Report a concern   August 26, 2023 — Rated 10 out of 10 by A.M. Zerorez Eugene
What do you like about our products and services?

Environmentally conscious, great pet treatment option, easy to understand pricing, senior discount

Report a concern   August 26, 2023 — Rated 10 out of 10 by C.W. Zerorez Eugene
What do you like about our products and services?

I have a really clan carpet now!! Plus a really friendly person doing the cleaning so ir was a good experience.

Report a concern   August 26, 2023 — Rated 10 out of 10 by Dennis Casady Zerorez Eugene
What do you like about our products and services?

The tech was well versed and knew what he was doing. A good hard worker.

Report a concern   August 25, 2023 — Rated 9 out of 10 by E.C. Zerorez Eugene
What do you like about our products and services?

Great job and on time.

Report a concern   August 25, 2023 — Rated 8 out of 10 by D.S. Zerorez Eugene
What could we do to improve?

I can't give you a 10 until I see if the carpet stains are gone for good, and it's only been 2 days. But it looks good now, and Chad was very personable and professional.

Report a concern   August 24, 2023 — Rated 10 out of 10 by B.C. Zerorez Eugene
What do you like about our products and services?

F riendly staff. Worked quickly and explained what they were doing in the cleaning process

Report a concern   August 24, 2023 — Rated 10 out of 10 by Tammy Sumner Zerorez Eugene
What do you like about our products and services?

This is the second time using this company (and Rich,their technician) and I am a happy customer. Rich was great at explaining how he would remove my stains and you could tell he was passionate about his job. He did a remarkable job. The carpets look so bright and fresh.

Report a concern   August 24, 2023 — Rated 10 out of 10 by James Muth Zerorez Eugene
What do you like about our products and services?

Quality service. Time it takes. Friendliness and efficiency

Report a concern   August 24, 2023 — Rated 10 out of 10 by J.H. Zerorez Eugene
What do you like about our products and services?

Amazing clean, great technician. Friendly and fast

Report a concern   August 23, 2023 — Rated 10 out of 10 by H.L. Zerorez Eugene
What do you like about our products and services?

I was amazed and delighted at how clean the carpets got. Very impressive. Excellent work!

Report a concern   August 23, 2023 — Rated 7 out of 10 by E.S. Zerorez Eugene
What could we do to improve?

I was told the cleaning would be from 10am-3pm. I specifically closed our office for these hours. It turns out that was just the "arrival window". For businesses (especially healthcare) having exact arrival and departure time is important. The cleaning ended up being from 1pm-5pm which was inconvenient and caused missed revenue for us.

Happy with the cleaning but would choose to schedule elsewhere next time due to this.

Report a concern   August 22, 2023 — Rated 10 out of 10 by D.L. Zerorez Eugene
What do you like about our products and services?

Environmentally responsible

Report a concern   August 21, 2023 — Rated 10 out of 10 by Cameron Ross Zerorez Eugene
What do you like about our products and services?

I really would like to thank you for your service. The technician, Chad, was the best! He was very informative about the services and the care with my carpet. It was nice that we chatted about things going on in our lives; it was nice!! I am sold on Zerorez for my carpet care for future cleanings. Please give Chad kudos for his outstanding customer service. Have a great day!!!!

Report a concern   August 20, 2023 — Rated 10 out of 10 by C.D. Zerorez Eugene
What do you like about our products and services?

Good service, experienced technicians.

Report a concern   August 20, 2023 — Rated 10 out of 10 by J.R. Zerorez Eugene
What do you like about our products and services?

Planing to use Zerorez from now on. It was a beautiful job.

Report a concern   August 20, 2023 — Rated 10 out of 10 by Summer Highfill Zerorez Eugene
What do you like about our products and services?

Super easy to book service on the app. My tech communicated arrival and was top notch with explaining service.

Report a concern   August 19, 2023 — Rated 9 out of 10 by N.D. Zerorez Eugene
What do you like about our products and services?

The service was presented on time and complete.

Report a concern   August 19, 2023 — Rated 9 out of 10 by Sandie Longtin Zerorez Eugene
What do you like about our products and services?

On time. Professional. Explained my options for additional services without high pressure.

Report a concern   August 19, 2023 — Rated 10 out of 10 by Gayle George Zerorez Eugene
What do you like about our products and services?

Great to work with from initial set up to the finish, even a call back for missed spot.

Report a concern   August 18, 2023 — Rated 10 out of 10 by S.S. Zerorez Eugene
What do you like about our products and services?

Completely thorough cleaning. Plus a nice pet surprise!

Report a concern   August 18, 2023 — Rated 9 out of 10 by Gayle George Zerorez Eugene
What do you like about our products and services?

I appreciate you sending someone out to try and rectify the problem of a not quite clean sofa. Chad came out and persevered and was patient and got the job done. Kudos to him.

Report a concern   August 18, 2023 — Rated 10 out of 10 by H.W. Zerorez Eugene
What do you like about our products and services?

I live in Corbett, Oregon. I called and arranged for your tile and carpet cleaning services at my dad's house in Turner, Oregon. Your technician was the best. It was a miserably hot day and he had been stuck in a terrible traffic jam but he still worked very hard. He was very nice, chatted with my dad a bit but still staying on task. The before and after pictures are incredible! My dad was thinking of cleaning the carpet now but getting new carpet next spring. Your technician cleaned the carpet so well that my dad plans to keep the existing carpet but have Zerorez come out yearly to clean it! I already gave your information to a coworker! Thanks for making the floors so clean that it makes the who house seem new again!!! I am sure his house cleaner that comes in once a week will appreciate it too!

Report a concern   August 18, 2023 — Rated 9 out of 10 by D.R. Zerorez Eugene
What do you like about our products and services?

Good work on the carpet throughout the house. Thanks for your service.

Report a concern   August 18, 2023 — Rated 0 out of 10 by H.P. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

You turned my brand new grey carpets brown. Official term is brown out. I learned that if the PH of a carpet is left too high, it causes it to turn brown. I reached out immediately and got a response the follow day via text. I left my home in unlivable conditions for 3 days, hoping someone would come out and fix it my carpet. Unfortunately I haven’t heard back from anyone and I put my home back together. I’ll be contacting another company to fix the issue and requesting zerorez to cover that cost.

Report a concern   August 17, 2023 — Rated 10 out of 10 by Tammy Sumner Zerorez Eugene
What do you like about our products and services?

Rich was helpful and knowledgeable. The carpets turned out great.

Report a concern   August 17, 2023 — Rated 10 out of 10 by J.D. Zerorez Eugene
What do you like about our products and services?

No residue.

Report a concern   August 16, 2023 — Rated 8 out of 10 by L.N. Zerorez Eugene
What could we do to improve?

It was a good and fast service.

I have not received a receipt for the service. Please send.

Thanks!

Report a concern   August 15, 2023 — Rated 10 out of 10 by R.E. Zerorez Eugene
What do you like about our products and services?

Chad was very courteous, informative and conscientious of his work.
Best job we’ve ever had!
Will definitely use and request him again.
First name removed

Report a concern   August 13, 2023 — Rated 10 out of 10 by D.R. Zerorez Eugene
What do you like about our products and services?

Duncan did a fantastic job.


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