Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4333 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 26, 2023 — Rated 10 out of 10 by T.M. Zerorez Eugene
What do you like about our products and services?

Your cleaning associate was very professional and informative.
The job was a very good one was amazed at how dirty it really was

Report a concern   May 25, 2023 — Rated 6 out of 10 by J.O. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

The technician did a great job, but the final price doubled when he saw what kind of stains there were. The person who confirmed my appointment should have told me of that possibility. It felt very much like a bait & switch. "We will come clean for $500, but if you want all the stains out, you will need to pay us twice that. And if we don't treat those stains, the odor will be worse. And if you just change your mind, you owe us for a cancelled appointment."

It is not hard to state, in advance, that certain stains (like urine for example) will require additional treatment and here is the estimated cost. I told the scheduler this was a new house to us. She should have told us about the likely add-ons.

The same thing happened today when we had the vents cleaned. The carpet technician gave us a quote on Monday. We accepted and scheduled. Today, we were told "if you want the mold and allergens out, it will be another $200".

Treat your customers with respect. Tell them the real (likely) costs up front.

We wanted the additional carpet stain treatment and we wanted the allergen reduction add-on, but to be surprised by the cost of both was very bad business and not how a company should treat someone they want as a repeat customer.

Report a concern   May 25, 2023 — Rated 10 out of 10 by Annette Trucco Zerorez Eugene
What do you like about our products and services?

The young lady that came yesterday to do my carpet service was so kind. I am 74 years old and have severe back problems. And I was in a crisis with my 10 month old puppy, who had just turned out his stitches from being

I want to tell you, this young lady put me in a position of not being overwhelmed, but instead, she brought peace.

The work that she did on my carpets was better than any other carpet people I’ve had in the past. I cannot believe that she was able to pull up all of the pet grime and even the wrinkles in the carpet.

I have always heard about zero razz for many many years as I listen to 93.9. All of the reviews have been fantastic. You were only in Portland for a long time and I am so glad that now you are in Salem. I will tell everybody to come to you a job well done young lady you deserve five stars. Thank you for being so kind and putting my anxiety to rest.

My carpets look absolutely wonderful, and I will see you again soon. Hope not too soon!

Report a concern   May 24, 2023 — Rated 10 out of 10 by P.F. Zerorez Eugene
What do you like about our products and services?

I appreciated the email correspondence (twice) prior to the appointment stating what to expect and when. I appreciated receiving a call from the technician 30 minutes prior to the arrival time and then she was exactly on time.

The technician was thorough, knowledgeable and efficient. She had great customer service skills.

Name removed

Report a concern   May 24, 2023 — Rated 10 out of 10 by S.W. Zerorez Eugene
What do you like about our products and services?

I've already recommended Zeroez to my sister here in Eugene! Our carpets have never been so clean! Thank you, Zeroez!

Report a concern   May 22, 2023 — Rated 10 out of 10 by Sarah Larson Zerorez Eugene
What do you like about our products and services?

Dominique was very nice, professional and did a wonderful job. 😊

Report a concern   May 21, 2023 — Rated 10 out of 10 by J.S. Zerorez Eugene
What do you like about our products and services?

The young lady who cleaned my carpet did a very good job. She explained what she would be doing and answered all my questions. She was efficient and my carpet looks good.

Report a concern   May 20, 2023 — Rated 4 out of 10 by C.G. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Appt. time was to be between 8:00 a.m.---- 1:00 p.m. did not show up until 1:30 p.m. used a whip not brush looks like not clean towards top by floor they said I would need to purchase another option to clean that & get disinfect $200 should of been told that when placed order.

Report a concern   May 19, 2023 — Rated 0 out of 10 by D.V. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

No, you don’t want to hear from me. I have been trying to contact you for the last two weeks, your company damaged my bedroom set. I have not heard anything, anything from you on how to resolve this issue. Therefore, I will have to move forward with legal action. I have never worked with a company who has been so uninterested in helping people who may have an issue.
I know alot of professionals in the community, brokers, doctors and I will not hesitate to let than all know the kind of company this is, social media is a wonderful way to let people know about your business.
This is a sad way to run a business.

Report a concern   May 18, 2023 — Rated 10 out of 10 by A.S. Zerorez Eugene
What do you like about our products and services?

My carpets are old and were covered in pet stains. I was not expecting the result I saw. Almost all the stains are gone. I definitely will recommend this company to others.

Report a concern   May 18, 2023 — Rated 10 out of 10 by R.H. Zerorez Eugene
What do you like about our products and services?

Great service and my carpets look and feel like new!

Report a concern   May 17, 2023 — Rated 10 out of 10 by D.C. Zerorez Eugene
What do you like about our products and services?

Great, thorough cleanings every time!! Helpful explanations, prompt, clean & efficient! The service tech is terrific!!

Report a concern   May 17, 2023 — Rated 10 out of 10 by L.F. Zerorez Eugene
What do you like about our products and services?

Efficient and reasonable!

Report a concern   May 17, 2023 — Rated 10 out of 10 by H.C. Zerorez Eugene
What do you like about our products and services?

Safe and cleans well. Rich knew his products well and could explain the process. House smells great, clean.

Report a concern   May 16, 2023 — Rated 9 out of 10 by Judy Wafford Zerorez Eugene
What do you like about our products and services?

Great job removing many stains in our carpet 👍

Report a concern   May 16, 2023 — Rated 9 out of 10 by L.C. Zerorez Eugene
What do you like about our products and services?

Your associate was friendly and did a great job. The floors looked awesome. Would definitely use zerorez again

Report a concern   May 16, 2023 — Rated 10 out of 10 by Dick Mann Zerorez Eugene
What do you like about our products and services?

Very efficient and thorough. Explained everything before execution. All of the issues were taken care of professionally.

Report a concern   May 15, 2023 — Rated 10 out of 10 by Kristie Smith Zerorez Eugene
What do you like about our products and services?

Good customer service. Clean carpets.

Report a concern   May 13, 2023 — Rated 10 out of 10 by A.S. Zerorez Eugene
What do you like about our products and services?

The tech did a beautiful job on our carpets. He was fast and thorough.

Report a concern   May 13, 2023 — Rated 10 out of 10 by I.B. Zerorez Eugene
What do you like about our products and services?

Great experience! I found you guys at the home show and had 2 young men come to do the job and they were very kind and professional. They gave me other cleaning options to chose from without making me feel like I had to purchase the extra. My carpets turned out great and would use again

Report a concern   May 11, 2023 — Rated 2 out of 10 by J.H. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

You carpet cleaned twice in a row for us on same carpets and they still stink and none of the stains came out. I didn’t care about the stains but I was really hoping the animal stench would be gone. Also, the carpet cleaner guy forgot to carpet clean our master closet and bottom portion of stairs the second time. Maybe the carpets are just this bad but it’s disappointing to have them cleaned twice and have them still stink.

Report a concern   May 11, 2023 — Rated 10 out of 10 by Shari Davis Zerorez Eugene
What do you like about our products and services?

Very prompt and efficient tech, also very personable!
Very happy with result and carpets feel quite soft!

Report a concern   May 10, 2023 — Rated 8 out of 10 by L.K. Zerorez Eugene
What could we do to improve?

Price once all the add-ons were done was higher than I expected.

Report a concern   May 10, 2023 — Rated 0 out of 10 by A.J. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Our technician was drunk or intoxicated when he cleaned our house. And the floors were still soaked a day and a half later. And he added a tip for himself as well. I feel like he rushed through the job and didn’t do an outstanding job.

Report a concern   May 7, 2023 — Rated 5 out of 10 by P.C. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

I paid for pre-treatment, deep scrub and pet treatment, but odor returned as soon as the carpet dried. Bathroom transition was not cleaned, and other detail areas (behind doors, along edge of beds) were skipped. Stair risers were not done. Angled wand strokes left 1/2 carpet overwet. There was no grooming process at all. The technician was friendly and had a professional demeanor, but lacked basic knowledge of the chemistry and cleaning processes.

Report a concern   May 6, 2023 — Rated 5 out of 10 by K.F. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

The guys came today and did the duct cleaning and the dryer vent cleaning and did a very good, thorough job. However, I wanted to mention that despite their best efforts a considerable amount of dirt, etc. came out of the vents all over our newly washed carpets (which were washed just last week by Zerorez). This is just what I was afraid of when I asked the gentleman who took my initial scheduling call and scheduled both on the same day. When I asked whether it would be OK to have the carpet cleaned on the same day as the duct cleaning, he said it wouldn't be any problem and we wouldn't have to worry about the duct cleaning dirtying the newly washed carpets. So, I'd like to ask that your company make it a new policy to not schedule these two jobs on the same day, but instead to have the carpet cleaning take place at least one day after the duct cleaning has been completed. Thanks. Name removed

Report a concern   May 5, 2023 — Rated 10 out of 10 by Sara Simms Zerorez Eugene
What do you like about our products and services?

Your service is amazing. The carpet of the unit I’m moving into was beyond gross and you made it look almost new.

Report a concern   May 4, 2023 — Rated 10 out of 10 by Renee Gehring Zerorez Eugene
What do you like about our products and services?

I would highly recommend Zerorez of Willamette Valley to anyone looking for a thorough, high quality carpet cleaning. Imaeji was wonderful, very professional, knowledgeable, and personable. She had an early morning cancellation and called to say she could come a bit earlier if that worked for me, which was great! She was very efficient I am, thrilled with her work. My carpet is 20 years old, but now looks new again! Zerorez has earned my loyalty for future projects. Thank you so much! :)

Report a concern   May 3, 2023 — Rated 10 out of 10 by M.O. Zerorez Eugene
What do you like about our products and services?

Prompt arrival, excellent service, great customer service! I never feel like the carpets are sticky or smell of chemicals after they’re cleaned. It’s great for the pets and my young niece.

Report a concern   May 2, 2023 — Rated 10 out of 10 by Joy Gerig Zerorez Eugene
What do you like about our products and services?

From beginning to end our experience with the ZEROREZ TEAM was EXCELLENT!! Dominick R. and Chad S. arrived on time and were knowledgable, professional, respectful and kind. They explained the ZEROREZ process and answered all my questions. They did their work and finished in good time. I told them that I didn’t expect miracles with a light colored, highly stained 26 year old carpet…. But by the time they finished….it was pretty darn close! We are very pleased with the results and will have the ZEROREZ TEAM out again. We will and already have highly recommended the company to our friends and relatives. THANK YOU for your exceptional work!
Don and Joy Gerig


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