Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4333 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 13, 2023 — Rated 10 out of 10 by P.R. Zerorez Eugene
What do you like about our products and services?

Technicians are very respectful and answer any questions you may have. They do an excellent job. They clean up after job is completed. Had several stains and with the product they use, all the stains came out. I'm very happy with the job they did and will let my friends know to call on Zerorez if they need any cleaning done.

Report a concern   July 12, 2023 — Rated 10 out of 10 by B.K. Zerorez Eugene
What do you like about our products and services?

did a great job

Report a concern   July 11, 2023 — Rated 10 out of 10 by R.J.M. Zerorez Eugene
What do you like about our products and services?

Super great

Report a concern   July 10, 2023 — Rated 9 out of 10 by H.C. Zerorez Eugene
What do you like about our products and services?

Services were just fine. the tech very polite and took the time to explain to us what he would do.

Report a concern   July 10, 2023 — Rated 10 out of 10 by N.R. Zerorez Eugene
What do you like about our products and services?

You cleaned the carpet of a place I rented

Report a concern   July 9, 2023 — Rated 10 out of 10 by C.C. Zerorez Eugene
What do you like about our products and services?

Dominic did a great job communicating and explaining. Carpet looks great.

Report a concern   July 8, 2023 — Rated 10 out of 10 by D.R. Zerorez Eugene
What do you like about our products and services?

Technician explained everything and was thorough.

Report a concern   July 8, 2023 — Rated 9 out of 10 by D.P. Zerorez Eugene
What do you like about our products and services?

good work

Report a concern   July 8, 2023 — Rated 9 out of 10 by A.H. Zerorez Eugene
What do you like about our products and services?

Helps

Report a concern   July 8, 2023 — Rated 10 out of 10 by J.A. Zerorez Eugene
What do you like about our products and services?

Your technician CJ did a great job! He was knowledgeable and helpful and very efficient. I will recommend it to anybody. I hear of needing to have their carpets or furniture cleaned.

Report a concern   July 8, 2023 — Rated 10 out of 10 by Mark and Victoria Doyle Zerorez Eugene
What do you like about our products and services?

My rep was really great and the carpets look so good! Dried quickly also!

Report a concern   July 7, 2023 — Rated 10 out of 10 by Jan Duiven Zerorez Eugene
What do you like about our products and services?

Loved the attention to detail, professionalism, and friendliness.

Report a concern   July 7, 2023 — Rated 10 out of 10 by Sue Sauer Zerorez Eugene
What do you like about our products and services?

Chad did such a wonderful job on my heating and cooling ducts. He is polite, respectful, a hard worker, and knew exactly what to do to get the job done. I’m very happy with your service. Thank you so much!

Report a concern   July 7, 2023 — Rated 0 out of 10 by R.S. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

I did all that I could to follow the directions (move all furniture, vacuumed). The technician talked a little fast so I could not quite make out all that he was saying but from what I could make out he was going to have to charge me more if I wanted the carpets cleaned. I was not too happy but I wanted the carpets cleaned so I paid more. Well the tech was finished in blazing time which I thought was incredibly fast. He left and we gave the carpets plenty of time to dry (12 hours). The next day while moving furniture back in I noticed streaks in the carpet. kind of like when you clean your car and you miss spots. They were clearly streaks. I called Zerorez to see if I could have this remedied however to no avail (as of yet). I expected much better. The carpets certainly were cleaner except for the areas that were missed and I think that is unacceptable especially for the the money I paid. I ended up paying double what I was expected.

Report a concern   July 6, 2023 — Rated 9 out of 10 by E.E. Zerorez Eugene
What do you like about our products and services?

Thank you! It turned out great.

Report a concern   July 5, 2023 — Rated 10 out of 10 by S.R. Zerorez Eugene
What do you like about our products and services?

PROFESSINAL CLEANS ALL SPOTS AND DRYS QUICKLY..GOOD JOB!!

Report a concern   July 5, 2023 — Rated 9 out of 10 by N.H. Zerorez Eugene
What do you like about our products and services?

Very professional young lady that did my service. She was on time very informative and did the job quickly. She answered all questions and the end price was exactly as we discussed.

Report a concern   July 4, 2023 — Rated 10 out of 10 by B.M. Zerorez Eugene
What do you like about our products and services?

The gentleman 👏 that did are carpet was every good and friendly and new what he was doing..

Report a concern   July 4, 2023 — Rated 10 out of 10 by M.P. Zerorez Eugene
What do you like about our products and services?

Carpets looked great when Chad finished with the job. He called before arriving and was here within 10 minutes of calling. I noted the Employee of the Month sign on his vehicle. Chad was respectful and courteous, worked fast but was through. He was here about an hour and cleaned up the water on non-carpeted areas along the edge of the carpeting. We would welcome Chad back anytime - very nice young man and is a great representative for Zerorez.

Report a concern   July 4, 2023 — Rated 0 out of 10 by D.H. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Technician was not very confident, there by leaving us without much confidence, let alone any high expectations. After letting floors dry, we are hoping for a more senior technician to come back and treat, where we feel like the results should have been much higher. Please reach out, as you can, after this 4th holiday weekend.

Thank you,

Name removed and Yasmin Weinstein
Phone number removed

Report a concern   July 3, 2023 — Rated 2 out of 10 by V.N. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

I think the pre pet stain remover is completely high priced and it did nothing for my stains. I would have better luck with Oxyclean and a gentle scrub. I would not add this on again.

Report a concern   July 3, 2023 — Rated 5 out of 10 by L.T. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

ZeroRez cleaning was OK (average), nothing spectacular. The house was almost new with no pets or young children. However, we were surprised they were a few dead bugs and a bit of debri after the cleaning. On the phone, the company said they don't use chemicals but instead uses hot water and extraction, but then they charged $20 for some nonsense environmental stuff that was not told in advance. They quoted $44 for the stairs, but after the cleaning charged $60 for the standard stairway. I had many professional carpet cleaning companies in Portland never charged the extra environmental fee before (maybe it's just a Eugene/Springfield thig?). I would not recommend ZeroRez.

Report a concern   July 3, 2023 — Rated 10 out of 10 by R.B. Zerorez Eugene
What do you like about our products and services?

Did a great job, friendly, and my carpets are clean, without a sticky residue.

Report a concern   July 3, 2023 — Rated 6 out of 10 by K.R. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

You came back and fixed the problem but I was told our appointment was 12:00 . You didn't show up until 4:00. I called 3 or 4 times and was told you were on your way. You need better communication

Report a concern   July 2, 2023 — Rated 10 out of 10 by L.W. Zerorez Eugene
What do you like about our products and services?

They are environmentally friendly products are awesome. They guys working for them are very polite and hard working young men!!

Report a concern   July 1, 2023 — Rated 10 out of 10 by Elmer Thielman Zerorez Eugene
What do you like about our products and services?

The tech got here late, but sometimes jobs run on so I understand how that happens.
He did a great job of cleaning and explaining some extra treatment we needed.The next morning it look great. I am very satisfied.

Report a concern   July 1, 2023 — Rated 10 out of 10 by S.N. Zerorez Eugene
What do you like about our products and services?

I appreciated the timeliness of arrival time and enjoyed having CJ around. He seemed very knowledgeable and my carpets look great!

Report a concern   July 1, 2023 — Rated 10 out of 10 by D.S. Zerorez Eugene
What do you like about our products and services?

Agent was thorough in going over the rooms to be cleaned. Especially areas with spots needing extra attention. Work done timely and answered any questions about drying time.
Duncan was courteous and efficient.

Report a concern   June 30, 2023 — Rated 10 out of 10 by P.N. Zerorez Eugene
What do you like about our products and services?

Everything. Seriously. The staff, the products, the amazing information and service. I highly recommend zerorez.

Report a concern   June 30, 2023 — Rated 9 out of 10 by Cindy Meier Zerorez Eugene
What do you like about our products and services?

Our rugs looked very vibrant when cleaned


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