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based on 4412 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt efficient and as advertised. M. Scott
It appears to be a great service, but it's also only been a week. I can tell you that the home made cleaner I found for the problem tile in the bathroom worked - and amazingly well with little effort - when your stuff didn't, which was disappointing because I really needed the tile sealed so it would last a little longer, but that's ok I'll deal with it. The carpets are amazing though, and I am totally stoked about that!
Carpets do not smell clean and sanitized. They smell like wet dog. The tech did not provide the pet cleanup I requested, including black Light to check for urine . I called and left a message to call me that evening. No call. Second day after I called again, given Hunter's phone number. I called Hunter and he told me he would check with the tech and call me back. It is now a week and a half later and still no call. I will not employ zerorez again due to poor quality service, nonexistent customer service, and prices that do not match service rendered. Terrible. Shame on you.
My poor old carpet looks great after Tyler did his work on it.
The carpets feel, look and smell clean. The tech was nice and worked efficiently.
looks great no scent real happy with the associate
The carpet looked fantastic and there was no odor.
Our carpets look amazing! Quick quality service!
Always on time, always professional in appearance and work as well as nothing beats their many services. We have used area rug as well as carpet cleaning,soil protection and are scheduled for vent cleaning. WOW
technician was knowledgable, friendly and did a good job; he came to our home when expected
The tech was incredible and did a great job.
Has a lot of courage living in Eugene and liking UW
friendly service and quality work
Excellent Service !!
Great job cleaning our carpets and after a test area was done, I'll schedule grout cleaning!
Technician was knowledgeable, professional and thorough. Carpets looked very good when he was done.
The orange smell was nice. Eldon took the time to answer our questions. Eldon came ahead of time, so we had most of the day after the rug cleaning. The rug dried fairly quickly, it seems.
Technician, Tyler, was very cordial and polite. As well as being very professional. He was very careful to use corner protectors on walls and was genuinely concerned with shipping a good job.
Good job of cleaning, hope it stays clean longer with treatment applied. Kind of expensive though
He did a good job
The technician was pleasant
No oder at all. Absolutely no residue. Carpet looked amazing when dry. Service was the very best ever!
How clean and soft the carpet feel and smell.
I like that the carpet can be cleaned without using soap.
The staff was delightful and very helpful.
The results of the carpet cleaning was amazing.
I will refer ZeroRez to everyone:)
Straight forward. Good Service. Clean carpet.
Fair price. Helpful customer service over the phone. Technician was a great guy and very personable. Did a great job cleaning the carpet, and was done in a hurry. On time, prompt service.
I appreciated the call before the 4-hour window saying the technician would arrive within a 20-minute window, and the technician was on time and efficient.
The customer service was great, and the cleaning was awesome. Made my carpet look and smell amazing again!!
Technician was friendly and knowledgeable.
After the carpet had dried, I noticed that there were light and dark streaks where the cleaning wand had gone over the carpet. I thought they might disappear with vacuuming, but they didn't. The carpet is much cleaner, so I can live with the wand marks for now. (We intend to replace the carpet in the next year.)