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Customer Contact Testimonials
Knowledgeable and responsive
I like how accessible and helpful the individuals assigned to our account are.
they always know how to fix our problems
I'm impressed by Raintree Systems' excellent response time when we have a problem, the rarity of having a problem at all, and your receptivity to our suggestions and comments. I would absolutely recommend Raintree Systems because Raintree is a company that values its customers.
they were very quick to resolve my problem and as always very pleasant to work with
Raintree is very user friendly. After attending the conference this year I was proud to be a Raintree user. The Raintree staff was extremely helpful and knowledgeable.
Your representative that I have dealt with is very helpful and friendly.
They are always friendly and willing to call me back on my time and terms.
How easy it is to reach someone and the turnaround process to fixing problems and or issues.
We receive prompt response from knowledgeable staff.
The support people at Raintree are quick to respond, they ask questions to clarify our issues, and they make sure the corrections are working before they end a task. We appreciate their help.
The friendliness and patience in training
PROMPT REPONSE!
I am impressed with the level of commitment and dedication toward the customers. I had little information about raintree until I attended the RTC16. The level of knowledge of the business associate is remarkable. Thank you
Customer service has improved dramatically.
They are very helpful if there is a problem and they work the cases thoroughly and quickly.
Quick responses, and very helpful overall.
I like the fact that we are actually able to work directly with the engineers to let them know what our issues are. Everyone is always willing to help and find ways to improve our processes. Excellent Company!!
The thoroughness and dedication to your customers. We recognized this the most at the conference!
great customer support knowledge.
Response to problems was timely. Thanks.
Responds back in a timely matter. Works with you until you feel that its completed
Excellent and responsive support. Constant efforts are made to address users' requests for upgrades and improvements.
follow up and attention to detail along with an understanding of our business
Accountability
I truly like working with Kathryn, Christine, Viney, Chris P on projects and new enhancements. I feel they listen to my suggestions and many are implemented.
They solved the problem immediately
I like that I can call and get help when I need it. I like that service representatives help me right then for example, Jatin. He is always on top of things and when he can fix something right away he does. If he is not exactly sure, which isn't very often at all, he gets another person on the line to help out. I appreciate that. I am always glad when I hear his voice on the line when I call customer service.
The user friendly application. Now that you have live people to take suport calls it makes problem resolution a lot easier. The reps that I have talked to are very friendly, knowledgeable and helpful.
They usually are prompt to help with issues or glitches within the system