Customer Contact Testimonials

I have had only good experiences with Customer Services.

Customer service is excellent!! I always have a representative that walks me through every problem for a fast and efficient solution. Thank you!

Friendly and helpful customer service

The representatives that I have spoken to are all patient and helpful to answer my questions. I also appreciate the extra step Raintree takes to make sure the cases have been completed and ask if I have additional questions. I would definitely recommend Raintree Systems to a friend or business associate.

Very friendly and knowledgeable

helpful in solving the issue

I like everything. I was fortunate enough to have been able to attend an ACE class instructed by Jason Donahue and learned SOOOOOO much. I would suggest all companies send a rep to these courses.

It is a very user friendly system to use and if we ever have a problem or issue it does not take long for someone to contact us after a case has been put in or if we should have to call customer service they are always very friendly, eager to help and get the issue resolved quickly.

When we have a problem and or issue the help desk works fast and if they cannot help we can add a case to Raintree and within a few weeks you fix it. Great work

Honest, easy to work with and make changes in reasonable time

I like that I get quick responses from the people working on the issue.

I like how RT is always trying to improve their product and services. I like doing the new things, so I appreciate that.
The people at RT are very kind and helpful.

the service I have received for years by Yvonne S is impeccable. cant say the same for the new triage system

Representatives work right along side our team and feel like members of our team since they make every effort to help us along in accomplishing our goals and often suggest methods that we may not have thought to use otherwise. I also really like the Raintree live sessions that are used to highlight some of the innovative features that other users and organizations have used to improve efficiencies and work flows. Raintree as a company does a great job of fostering a collaborative group of users across the country by using the Raintree live sessions to gather and disseminate information for folks that actually interact with the software for its intended uses on a daily basis. You are extremely responsive and in tune to the needs and potential desires of your clients.

Very Knowledgeable, friendly

Very professional and willing to solve any problems we have.

Morgan, Jason, Amy, Donna and Christine are amazing to work with. They truly are what makes Raintree such a great company to partner with.

Very helpful, very kind, and very patient!

Always polite and helpful.

I love the one-on-one that you get. Billing program is awesome. I LOVE working with Jessica at Raintree. She always makes herself available to me, even at odd hours.

I believe what you offer has a need for some s m all companies.

your reps possess so much knowledge and I always have my needs met. THank you Raintree!!!!

Professional. Helpful. Responsive.

Great team

Everything

response quickly.

I recently became a contact from my company and all of the reps I have dealt with have been very patient with me. They have also made mention that if they cannot help, they would do research and find out who could.

fast efficient service

friendly staff

staff is very helpful