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based on 8072 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service is awesome always good and professional.
Product leaves me with a clean carpet that dries the same day
We didn't get the 30min call ahead, which would have helped us corral our dogs. Otherwise, all wen well.
Technicians were very polite and explained the whole process
Everyone was polite and friendly. When I found a spot that didn't come clean, they came back as soon as possible and cleaned it. Very happy to explain the process, etc.
I guess I didn’t know the exact process of cleaning out our ducts. Don’t get me wrong The gentleman that came out was awesome and very professional but when he told me that when he is cleaning the ducts a lot of the junk and dust that was in my duct system gets blown into the room and not all into the vacuum didn’t sit well with me. He said I should make sure to vacuum after he leaves. I guess I just didn’t know I was going to have to clean the house after I got the ducts cleaned. I wanted all the allergens OUT of the house not just out of the vents.
Technician was very nice & did a great job. Carpets came out nice.
Really gets carpets cleaned. This doesn’t come cheap but well worth the investment!
I like the results. The employees are friendly and do a good job. I have used them several times and will continue to do so.
I love the fact that there’s no residue left of any kind!! My carpet is soft & clean.👍
Service tech showed up when he was scheduled to. Very professional, and went over any questions I may have had. Work was completed in a timely manner. Carpets looked great when he was finished.
You guys get the job done! I can always see the results immediately. Scheduling a service was easy and quick. Devyn was great at explaining everything and was very efficient. Thanks!
Nick did a great job!!! Made our carpets look brand new 😃
A good experience and great tech.
I LIKED THE TECH, MICHAEL. HE WAS VERY PERSONABLE AND THOROUGH.
I believe what you say about the product. The service person was responsible and knowledgeable, polite and on task.
I love that there is no residue after the cleaning. The carpets dry quickly. The technicians are efficient and professional. I’m very happy with the results!
My carpet appears to look and feel like new. I’m singing your praises to friends and family. Jeremy, my technician, worked hard and gave me a beautiful result.
I liked that the technician was on time, very professional and got in and cleaned the carpet
The representative was very friendly and knowledgeable. He also came in a timely fashion and got the job done. I will call again next year and also recommend your services to others.
NO pressure, quick and affordable! Carpets looked great, vents smell so much better and the tech was amazing. Very professional and not pushy about 'extra' options. The whole organization was great to work with from the time I called, thanks!
Not charge as much. I know that's a dumb response. I'm sure you charge the amount you need to in order to run your business, but as happy as I am with the result, I'm not happy with the price. Like okay, it costs $500 to get the carpet in my house clean (and by the way, only about half of my house is carpet, so if I'd had more carpet, it would have been much more), but then some of the stains are coming back up and I find out that in order to prevent that from happening, it would have cost $200 more for the "deep cleaning" treatment. What?!? So $500 isn't enough to really clean my carpet? It only cleans some of the stains that aren't deep enough to come back? But overall, I am happy with the result and will likely use you again and recommend you, but I will also let people know that it won't be cheap.
Also, I think it's dumb that you charge for two rooms, even if they're small bedrooms. You charge the same for a room that has a footprint of literally 50 sq ft as you do for a room that is 250 sq ft. Doesn't make sense.
No chemicals, fast drying
Professional, did a great job on my tiles and grout and the carpets. Would recommend for your home and the charge was more then reasonable.
I understand that the tech wasn't feeling well eg cold/allergy but I did notice he would wipe this nose on a yellow towel. Oddly enough, he used yellow towels to wipe up the sealer on my tile from his pocket. I hope this is confidential.
Awesome results and customer service!!
No wait time !!
The service tech was very knowledgeable.
They do a great job of protecting the wall corners and furniture that cannot be moved.carpet dries quickly and smells so good.
Fernando and TJ came out for six hours last weekend. They were extremely professional, hard working, and really cared about the details.
My wife and I were working along side of them, we started preparing the day before and were up at 7:00 AM on the day of service and worked for 12 hours.
The floor service (carpet and tile) was a 9/10, the only reason it's not a 10 it that the master bathroom had some white residue around the edges and in the powder room.
The vent service I could not recommend at all. After working for 12 straight hours and paying the $1500 invoice. I noticed several room were covered in debris from the vents. There was an entire layer of large and small debris covering my office desk, computers and floor. I had to spend several hours of additional effort to clean and vacuum. Then I noticed one of my daughters room was the same way, her bed, stuffed animals, carpet was covered in a layered of debris that required significant effort to clean. The spare bedroom bed and the carpet got it heavy as well. I few of the other rooms had a lighter amount of debris. So Sunday we spent all day cleaning up after the vent service. It was a nightmare and the exact opposite of how I imagined my day after spending $1500 with Zerorez.
I called and customer service was cordial. However, they offered no real solution, other than having her lead technician come out and clean the floors. I asked if the technician was going to vacuum, dust, clean the computers, desks, bedding and stuffed animals. So said no, so I declined the service.
Customer service indicated they would speak to management about the issue. I never heard back, there's been Zerorezolution.
Thank you for the opportunity to provide feedback.
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