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based on 8061 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service
- Service person(s) respectful of persons interior; 1)wears shoe covers to protect flooring from outside debris before, during, and after cleaning, 2) Care not to bump/damage corners by equipment handling and using physical protectors
- Clear explanation of the process to be done, options made known that could enhance the outcomes. Information seemed based on science versus marketing hype. Options based on what is found on site. No hard sell. Upfront disclosure/agreement of cost
- Observation - systematic pre-treatment and cleaning strategy so as to not miss spots
inspection of the premises
Outcome
- No residual after smell.
- Compared to other vendor used carpet not take as long to dry nor did the home feel 'high humidity after cleaning process
Would contact company again for carpet cleaning and other offered cleaning services.
A couple of our rooms have a strange odor left behind. We left windows open and ran fans for about 24 hours before moving furniture back in. I guess I just expected with paying extrafor the pet treatment we would have less wet dog smell left behind.
I love the friendly service, the care and their pride they have for the business they work for.
Thank you Zerorez!!!!
Annette Backous
My carpets turned out beautiful. The only thing I wish I would have known about the 4th room free if you cleaned 3. I had to cancel several times because of the snow so I just kept rescheduling. Next time I will pay more attention. But as far as the carpets went Mike did a great job. Also was on time which I was very appreciative of.
Thanks, again
Pat Szacik
Great communication, efficient service, always satisfied with the final result.
Efficient and friendly staff! Offered additional services that I took advantage of while they were here! Great experience! Carpets look great!
Ben was great very thorough and explained everything in detail
Fernando and TJ were awesome in assessing my needs and getting down to business. They were professional, respectful, and took their time to do a fabulous job. My carpet is 15 years old & needed deep cleaning. I’ve got two teenage boys who have made many marks and a cat that left his mark in quite a few places. After Fernando and TJ treated and cleaned my carpets look and smell great!!!
Exceeded our expectations. Ben was great!
Friendly and efficient technicians and staff.
Affordable specials👍🏻
i have already recommended u to friends. very happy with service. Neil was very efficient, did a good job and was very friendly and courteous. will use u again in the fall. please send me further coupons
Very thorough and very well done overall. Even spots all came out.
Clean carpet! Looks awesome
You guys are amazing.
Devyn was very nice and did an awesome job.
Service tech Ben was fantastic!! Did a great job and was very polite!
Zerorez has always done an exceptional job on my carpets. They’ve always been on time and very professional. My carpet looked marvelous when they finished.
Our service tech was very Imformative!! Had alot of knowledge about the carpet and things going on with it.
Fernando is amazing!! The carpets look wonderful and I'm so glad that I
once again used Zerorez. Great service and care.
Everything look clean
The technician was friendly and did a great job but kept adding things that I didn’t know was going to add the total up so high. In the end I paid $500 for a cleaning we thought was going to cost $200. I really wish I wasn’t told things were “half off” when the half off was $100 each item. We are on a budgeted income so this was really a hard hit to our savings.
The technician, Michael was very professional and took the the time to do his best. The carpet turned out awesome and we Thank you for a wonderful job done. I will recommend you to my family and friends.
The great customer service and knowledgeable employee.
Tech was very nice and professional. My carpets look great and he did a terrific job on cleaning our vents. Will definitely use again!
Personable Technicians, excellent job!
Fernando does an excellent job with great customer service. I can’t say enough good things about him!
The protectant made my carpets go from soft to crunchy. Also there were spots that were soaking wet and took overnight with fans to dry.
Our techs were extremely friendly and explained everything to us.
The technician was friendly and thoroughly explained the process. He was also very fast and completed the cleaning in about half the time he originally projected.