Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8030 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 8, 2019 — Rated 10 out of 10 by E.G. Zerorez Tri-Cities
What do you like about our products and services?

The technician, Michael was friendly and went above and beyond.

Report a concern   April 8, 2019 — Rated 10 out of 10 by M.G. Zerorez Tri-Cities
What do you like about our products and services?

GREAT customer service!

Report a concern   April 8, 2019 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Fast and easy and the end result was fantastic.

Report a concern   April 7, 2019 — Rated 10 out of 10 by Lori Van Meigham Zerorez Tri-Cities
What do you like about our products and services?

We loved the fact our service person was early, answered all of our questions, gave specific directions on expectations, and did a great job.

Report a concern   April 7, 2019 — Rated 10 out of 10 by Jackie Powell Zerorez Tri-Cities
What do you like about our products and services?

The operator who came out to do the carpets, Matthew was very knowledgeable and informative. The work was done in a timely manor and done to our satisfaction.

Report a concern   April 7, 2019 — Rated 6 out of 10 by A.V. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

When our teck came out he offered the spray to add for an extra 40 something and that would help get the little stains out of the carpet.. they weren’t blood or pet stains just every daywear and tear. He left the carpet was still wet and damp it looked okay but now a day later we are finding more spots that didn’t come out and they were small little spots. So why did I pay the extra $40

Report a concern   April 6, 2019 — Rated 8 out of 10 by P.F. Zerorez Tri-Cities
What could we do to improve?

Allow for 2 specials at once so all rooms could be done at once.
I was very pleased with the results and would request Mathew for any service and have done!

Report a concern   April 6, 2019 — Rated 10 out of 10 by T.M. Zerorez Tri-Cities
What do you like about our products and services?

I’m always very happy with the finished product! The techs are always very knowledgeable and super nice!
Thanks again for an amazing customer service

Report a concern   April 5, 2019 — Rated 9 out of 10 by K.C. Zerorez Tri-Cities
What do you like about our products and services?

I like that no chemicals are used to clean the carpet.

Report a concern   April 4, 2019 — Rated 10 out of 10 by A.R. Zerorez Tri-Cities
What do you like about our products and services?

The service was great. I will totally be getting another service done in the future.

Report a concern   April 4, 2019 — Rated 10 out of 10 by S.U. Zerorez Tri-Cities
What do you like about our products and services?

My carpet and home smelt clean and fresh. And the technition was very informative. He was also very polite and professional.

Report a concern   April 3, 2019 — Rated 10 out of 10 by B.D.K. Zerorez Tri-Cities
What do you like about our products and services?

No chemicals or soap

Report a concern   April 3, 2019 — Rated 10 out of 10 by Dave Gurr Zerorez Tri-Cities
What do you like about our products and services?

I liked Ben. Very Good

Report a concern   April 3, 2019 — Rated 10 out of 10 by Diane Peters Zerorez Tri-Cities
What do you like about our products and services?

The carpet looks great after cleaning. I’m also like that it doesn’t take as long to dry. The service was great and Devon is very personable and helpful. It was easy to set up an appt online too. They sent reminders and a phone call. Super easy.

Report a concern   April 2, 2019 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

The service man showed up promptly, was polite, friendly and professional.He inspected the carpets and suggested the cleaner for urine spots. But he did not try to oversell more services which I appreciated.
The carpets look great.

Report a concern   April 2, 2019 — Rated 10 out of 10 by Alicia Oney Zerorez Tri-Cities
What do you like about our products and services?

The service techs were very knowledgeable and friendly. They did an amazing job cleaning my white carpet (which is amazing, because I have three young kids.) I will definitely hire them again, and have already recommended them to others.

Report a concern   April 2, 2019 — Rated 10 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

Professional technician. Carpets look great.

Report a concern   April 1, 2019 — Rated 10 out of 10 by M.O. Zerorez Tri-Cities
What do you like about our products and services?

Carpets look and feel great. Great customer service on phone and technicians who perform work.

Report a concern   March 31, 2019 — Rated 10 out of 10 by Shawna Penny Zerorez Tri-Cities
What do you like about our products and services?

My technician specialist was prompt and knowledgeable about the product he sold. My carpets look great and I would use them again.

Report a concern   March 30, 2019 — Rated 10 out of 10 by Ken Brown Zerorez Tri-Cities
What do you like about our products and services?

Technician was very respectful of property and did an excellent job of cleaning carpets. Was very happy with results. I also thought the price was responsible.

Report a concern   March 30, 2019 — Rated 10 out of 10 by Anna Bush Zerorez Tri-Cities
What do you like about our products and services?

The guy that cleaned our carpets was very thorough and explained every little detail. He was in and out faster than what I had expected and he was super courteous.

Report a concern   March 30, 2019 — Rated 10 out of 10 by Hazel Kwak Zerorez Tri-Cities
What do you like about our products and services?

Whole service great!!

Report a concern   March 30, 2019 — Rated 10 out of 10 by P.A. Zerorez Tri-Cities
What do you like about our products and services?

We like the non chemical carpet cleaning, good service and Nick was great!

Report a concern   March 29, 2019 — Rated 9 out of 10 by S.S.G. Zerorez Tri-Cities
What do you like about our products and services?

The gentlemen who came to my home were courteous and offered updates regarding timing and sequence. The did a great job of cleaning my sectional and four rooms of varying sizes. The only thing I did not like is the constant attempts to upsell the treatments or add other rooms "for a great deal." I would have preferred them to do the scheduled cleaning, inform me of any concerns and possible treatments, and carried on.

Report a concern   March 29, 2019 — Rated 10 out of 10 by A.N. Zerorez Tri-Cities
What do you like about our products and services?

The technician was a very nice person and also did a great job. Our carpets are a little old and he really got them clean and also the price was right. He got here earlier than the appoitment and we were notified he would be early and what time he would be here and this suited us fine.

Report a concern   March 28, 2019 — Rated 0 out of 10 by C.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I had my carpet's treated for pet order - paid extra for the service; however my carpets and home do not smell better. Your service is not inexpensive and I expected to not have an odor in my home for more than a day.

Report a concern   March 28, 2019 — Rated 10 out of 10 by Jason Chambers Zerorez Tri-Cities
What do you like about our products and services?

Prompt scheduling and great service experience.

Report a concern   March 28, 2019 — Rated 10 out of 10 by A.H. Zerorez Tri-Cities
What do you like about our products and services?

Friendly service - accommodated our schedule. Carpets looked much better following.

Report a concern   March 27, 2019 — Rated 10 out of 10 by Diana Wick Zerorez Tri-Cities
What do you like about our products and services?

How quick the service was....from making the appointment to the professional service. My carpet expert was very informative.

Report a concern   March 27, 2019 — Rated 10 out of 10 by A.L. Zerorez Tri-Cities
What do you like about our products and services?

The technician was friendly and thoroughly explained the process. He was also very fast and completed the cleaning in about half the time he originally projected.


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