What our clients think of us!

Francisco did an amazing job! Got there on time and cleaned my carpet! Thank you Zerorez

Nick was awesome, he was careful with everything in our home and the carpets look new! Thank you!!

Our technician, Matthew, is very knowledgeable and does a great job. We have been pleased with the promptness of the service

I've only used the carpet cleaning and very satisfied with personnel and results.

Carpet feels clean smells clean and the the tech very professional and courteous I will continue using your services

Great quality work, friendly staff I’ll be using the service again!

Great job our specialist did a great job I didn't feel like he was trying to rush to another job. Very professional will call them again. 100% happy

This is our second time using zerorez and once again we were pleased with the customer service provided by Nick and really appreciate that there is no chemical smell or toxic chemicals in our carpet left behind.

Very polite and professional. My cleaner did a very nice job. Thank You!

Zerorez came in last minute on a Sunday to do a job for us and did a really great job!

Always helpful and informative. Carpet looks great.

Awesome work!

be more careful. the threshold of one of my rooms was chipped by the machine used to clean. I didn't notice this until after the tech left. My living room area rug still looks stained after it dried. If there is a 30 days satisfaction guarantee, I would like to have it redone at no charge if it isn't any trouble. Thank you.

Knowledgeable staff and fast service. Devyn came in ready to work and very professional.

Some other companies move furniture & place the form pieces underneath themselves when placing furniture back in place. We had to do that ourselves with your company. The pricing for those companies is similar & they do well too. I did think the tech did a great job & worked hard.

Well, the technician was great and he explained everything. My only problem is that, in order for me to have gotten my bedroom, walk-in closet and small hallway actually clean and pet urine free...I would had to have spent somewhere around 500 to 600 dollars if not more. I was told there were 6 or so spots that need extraction that were 65 dollars each. On top of the cost to just clean the carpets. He did say that if I just did the regular cleaning it could cause the urine smell to come up. And it did. I just don’t think it should cost that much to get urine out. And I still paid 180 for my carpets to still smell.

Quality and availability

Matthew did a great job cleaning our carpets! I like the company's website which makes it easy to schedule an appointment online, and the company's process works well on our carpet

There are still spots and some odor. Matthew
explained I would need to spend up to $400 more. Wow! Over $700 to get a carpet cleaned. Matthew was knowledgeable and friendly.

The guy who did the work was awesome! Very friendly and professional! The problem is you are not set up to clean 100% of duct work. I'll be calling an HVAC company next time.

The associate who did our carpet was very professional and he did an immaculate job. He wore shoe covers and the carpet looked brand new and there was no smell when he was done. The price was on the low end and the .equipment was brand new. This is the only carpet cleaning firm that Costless Carpet would endorse because Zerorez uses nothing that will leave a smell or residue. We have another big job coming up and Zerorez gets that job. We will only call them in the future. - Steve Panther.

The honesty and professional attitude of Ben!

No chemicals!

Fast and friendly

After the tile was cleaned and sealed, a greasy residue was in small and large spots around the house. We spent over $900 and then had to clean it before we could put our things back.

Our carpets were just cleaned 8 months ago. We vacuumed before Zerorez came.

After Zerorez left and the carpets dried, I vacuumed and from two rooms, both less than 200 ft, a 12 foot hallway and 7 stairs, I lifted an amazing amount of dirt. We kept it in a bag. It is not carpet fibers, it is dirt rinsed from the carpet, but not extracted. I emailed Zerorez and have heard nothing. The lack of responsiveness bothers me more than all the dirt the Zerorez process left behind.

Love that there aren't harsh chemicals used. Equally important, if not more when it comes to recommendations and use, we were really impressed with the service. Devon, our service tech, was polite, professional, efficient, and knowledgeable. He is a high character young man who promoted and represented Zerorez very well. He respectfully communicated the process and how it differs from competitors. He seemed to take pride in his work. We really appreciated that he did not try to upsell and took the time to educate us.

Zerorez is easy to schedule and they show up when promised. Their process is the BEST for cleaning carpets, even with a naughty dog in the house. Their estimated prices are valid, and options are explained in advance so there are no financial surprises when the technician finishes. I used them for about 10 years in my previous city and have been a loyal customer since they opened in the Tri-Cities.

Your company was quick to come check our site and provide a reasonable cost estimate. After scheduling, your technician (Ben) arrived as promised and worked efficiently through most of the day. He handled three floors of long hallways alone, till later in the day when I believe a co-worker arrived to assist.
Ben also handled an unexpected addition to the overall job, cleaning the carpet in a dormitory room at the site manager’s request.
After completion all the carpets look good - most notable stains are gone and everything dried quickly. Happy with service and results.

Great technician, quality work.