Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8065 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   June 15, 2019 — Rated 10 out of 10 by Cal Morton Zerorez Tri-Cities
What do you like about our products and services?

Great people that work there.

Report a concern   June 15, 2019 — Rated 10 out of 10 by S.M. Zerorez Tri-Cities
What do you like about our products and services?

We were very impressed with how clean our carpets were. Spots we thought might not come out disappeared. Great service!

Report a concern   June 15, 2019 — Rated 10 out of 10 by V.B. Zerorez Tri-Cities
What do you like about our products and services?

Pet friendly, prompt service, knowledgeable and friendly staff.

Report a concern   June 14, 2019 — Rated 10 out of 10 by K.P. Zerorez Tri-Cities
What do you like about our products and services?

The technicians did a great job!

Report a concern   June 14, 2019 — Rated 10 out of 10 by M.G. Zerorez Tri-Cities
What do you like about our products and services?

The person who performed the work was professional, polite and did an amazing job. With that and the fact that you have an amazing product in ZeroRez means I will have no one else clean our carpets, ever.

Report a concern   June 13, 2019 — Rated 10 out of 10 by K.B. Zerorez Tri-Cities
What do you like about our products and services?

Everything looks fresh and clean and dries quickly

Report a concern   June 13, 2019 — Rated 10 out of 10 by T.D. Zerorez Tri-Cities
What do you like about our products and services?

Radio and a coworker

Report a concern   June 11, 2019 — Rated 10 out of 10 by Shelly Walchesky Zerorez Tri-Cities
What do you like about our products and services?

Helpful technician and I’m very pleased with the carpet results .

Report a concern   June 10, 2019 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

Michael was very professional and seemed to like his job. Did an awesome job on communicating each step of the process. So in short its your employees.

Report a concern   June 9, 2019 — Rated 10 out of 10 by Ashley Reeder Zerorez Tri-Cities
What do you like about our products and services?

The freshness of your product! And the tech. We have used zerorez twice now and I requested the same tech because he was good working around my two year old and animals.

Report a concern   June 9, 2019 — Rated 10 out of 10 by Amanda Benton Zerorez Tri-Cities
What do you like about our products and services?

Quick service, amazing customer service and awesome results!

Report a concern   June 7, 2019 — Rated 8 out of 10 by P.S. Zerorez Tri-Cities
What could we do to improve?

Prices and specials for returning costumers.

Report a concern   June 7, 2019 — Rated 10 out of 10 by M.K. Zerorez Tri-Cities
What do you like about our products and services?

Arrived promptly and got right to work.

Report a concern   June 5, 2019 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

My carpet stains are gone!! The technician was professional and worked hard to make sure we understood what he was doing and our options for the protectant. He was thorough and courteous.

Report a concern   June 4, 2019 — Rated 10 out of 10 by C.S. Zerorez Tri-Cities
What do you like about our products and services?

Carpet with ground in grime cleaned up perfectly and feels really soft and clean.

Report a concern   June 4, 2019 — Rated 6 out of 10 by P.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Stairs felt to wet, took about 6hrs to dry.

Report a concern   June 3, 2019 — Rated 10 out of 10 by Steve Tinsley Zerorez Tri-Cities
What do you like about our products and services?

Promptness

Report a concern   June 2, 2019 — Rated 9 out of 10 by T.B. Zerorez Tri-Cities
What do you like about our products and services?

Easy to set up appointment, quick/friendly/knowledgeable service tech.

Report a concern   June 2, 2019 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

D was absolutely AMAZING. Talked to me like an intelligent customer capable of understanding the process and worked around our crazy family efficiently. The pet stains disappeared and the carpet looked like new again!

Report a concern   June 1, 2019 — Rated 10 out of 10 by Janet Wright Zerorez Tri-Cities
What do you like about our products and services?

Fernando was polite and very knowledgeable. I felt he wanted to ensure we were happy with our service. I asked home questions about other services for our new house!

Report a concern   June 1, 2019 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Very professional staff from the front desk people to the cleaning technician! Very impressed with the results of the cleaning and information provided for choices of other treatment for our carpet’s condition. Will definitely be using your service again!

Report a concern   June 1, 2019 — Rated 10 out of 10 by Robert Zabilka Zerorez Tri-Cities
What do you like about our products and services?

No residue was left behind...

Report a concern   June 1, 2019 — Rated 10 out of 10 by Ana Franklin Zerorez Tri-Cities
What do you like about our products and services?

Fast, friendly, and quality service! Highly recommended!

Report a concern   May 31, 2019 — Rated 8 out of 10 by B.C. Zerorez Tri-Cities
What could we do to improve?

No suggestions

Report a concern   May 31, 2019 — Rated 10 out of 10 by Yvonne Stephens Zerorez Tri-Cities
What do you like about our products and services?

Everything.

Report a concern   May 31, 2019 — Rated 10 out of 10 by Paul Lombardi Zerorez Tri-Cities
What do you like about our products and services?

Mathew, He communicated well and made a few access errors on our part work out by rescheduling. Thank you We will be using you again.
Paul Lombardi
Royal Crest Mobile Manor

Report a concern   May 30, 2019 — Rated 10 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

Affordable and thorough

Report a concern   May 30, 2019 — Rated 9 out of 10 by Tamara Williams Zerorez Tri-Cities
What do you like about our products and services?

Technician was extremely friendly and helpful

Report a concern   May 29, 2019 — Rated 10 out of 10 by Tammy Allison Zerorez Tri-Cities
What do you like about our products and services?

Ben was awesome and friendly!! Would request him again for sure!! I like the no residue cleaning!!

Report a concern   May 28, 2019 — Rated 6 out of 10 by N.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Customer service was good but carpets don’t seem like they still have a residue and don’t get clean enough, especially for the price.


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