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based on 8077 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ben was very friendly and seemed to know what he was doing
You really need to have a way to clean heavily soiled spots. I almost did not have the family roomed cleaned at all because the tech told me up front that two particular spots probably would not come out completely. They did not come clean. After it dried I ran my fingersn through those spots finding them very icky/dirty feeling. So I took a clean wet cloth to one spot. It did come clean and cannot be seen any longer. So The remedy would have been if the tech had been trained to do what I did.
By the way, the young man (tech) was very kind, courteous, and a pleasure to have in my home. I have hired zero rez as my only carpet cleaning service for the past several years and I will definitely recommend you to others unless they have heavy soil. Although your 30 day guarantee is great and that is definitely a plus. That should rectify any difficulties, right?
Service was done in a very timely manner. Tech was knowledgable and not pushy about sales. Carpets came out clean and fresh feeling. We will be using the service again.
The technician was very knowledgable and explained the process and services well.
Friendly, prompt, knowledgeable, excellent results
THE YOUNG MAN YOU SENT WAS PROFESSIONAL AND THOROUGHLY EXPLAINED YOUR PRODUCT TO ME.....AND MY CARPETS ARE REALLY CLEAN.
The professional crew is pleasant and works hard to do a great job!
I love how clean my carpet turns out.
I love my carpets! The technician was amazing and friendly and will definitely call again
The technician was professional, and the carpets look great.
The tile looked amazing! Thank you so much
Quick friendly and local
The specials are misleading . Even when they are promoted on the radio by Rikka she only says 109.00 when in fact it $123.00. Don’t get me wrong the service guys are great but the marketing needs to
Be more truthful .
When we noticed our chair need alittle more attendtion after the chair dried, we called you.
You came back the very next day. We were impressed. He cleaned the chair again and applied scotch guard. We surely want to thank you.
The Martins
The tech was very thorough in explaining the process; didn't try to sell me anything I didn't need and the price was reasonable.
Friendly and knowledgeable staff. Very happy with the results.
Great service every time!
Great customer service, great work and I would highly recommend this company to everyone.
My carpets were cleaned a little over a week ago. They look as if they were not cleaned. Withing 2 days the spots were appearing again. Disappointed.
I really loved zero Rez the first time I used them a few years ago. This time was not as great. I understand living on the edge of the area and running out of water, but we lived with a half moved out house for 2 weeks which was a huge inconvenience. The tech was very personable, but left a mess from all the small debris that came off the vent cleaning wand and his heavy ladder that I had to carry down the stair the next day. My parents had their vents cleaned by another company and didn’t have nearly the mess to clean up that we now have. In the rooms that had vents above I now have small particles of drywall type material all over everything and we will have to empty everything out of the rooms and throughly wipe down all surfaces. I wish I would have been told this would happen so I could have laid down plastic or the tech could have put down a drop cloth to catch the majority of the stuff flying off the spinning brush vent cleaner. I was also told that my bill would reflect not being charged for one vent for the inconvenience of waiting and extra two weeks for service and that my rooms would be sprayed. My rooms did get sprayed, but when I mentioned the discount of the vent to the tech, he said he had not been told that, so I went ahead and paid the cost he had for me. We had talked about a stair cleaning instead for an inconvenience exchange, but when my husband called to verify the appointment, he was told that that was not going to happen, so we thought the free vent and spray would be ok instead of the stairway. Also, the vents that are skinny (we have 4 of the skinny vents) were not able to be cleaned and I was not aware of that until the tech showed up, so I feel like the system didn’t get completely cleaned out as I had originally hoped it would be. After all was said and done, I probably would not have this service again as only about a third of the vents were able to be cleaned by Zerorez and I now have an even bigger mess to clean up after the vent cleaning due to the flying stuff coming off the vent brush and no precaution being taken to minimize the flying debris. The staff were all friendly and I don’t want to sound like I am complaining, I just don’t think it was all it was built up to be on the advertisement and wasn’t aware it would make such a mess and will probably not have my vents cleaned in the future by Zerorez. I appreciate you reading this and hopefully take the idea of a plastic drop cloth into consideration for future vent cleaning.
The technician was well informed on the products available. Experienced in the removal of animal issues. Shared info on how to extend the life of our carpet and preventive means for any future new carpet.
You are always very fair with your pricing and always friendly....Great job!
Prompt Service, good communication about services and product.. The serviceman was professional and knowledgeable about the cleaning product. My carpet looks and feels clean. I will definitely use ZeroRez again.
Prices are a little higher than most around here, other that the price issue service was great and flexibility to text for appt confirmation/questions was great!
On time, personable and answered questions well!!
They don’t use harmful chemicals, and go above and beyond just standard carpet cleaning. Cleaned out our the Air return too, probably the first time in 45 years. Great value and service.
Lack of chemicals, friendliness of staff.
Always courteous and professional. They waste no time getting the job done and are great about keeping you updated about their arrival time.
The additional costs seems a little pricey, whether it looks like a stain or ot, the area should be tried first then if it doesn't come up then ask the client if they would like to try a spot remover.
Matthew was professional and efficient. He did a great job. My floors look great!