- Phone: 509-582-9000
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based on 8064 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Answered all my questions. Did a walk through. Explained what was going to take place during the visit. Very friendly
Professional and effective.
Quick and efficient! Always a good experience.
Everything was fantastic
The zerorez representative was very friendly and helpful. We are new to the area and he gave us some great recommendations. He also knew our neighborhood and had nothing but great things to say about it.
although friendly and I assume most people enjoy the conversation, I like a little less visiting. And was caught a little of guard with a tip option. He did a great job overall.
We were happy overall with the quality and availability of your service. Also, with the special "light", dog pee stains were detected that we didn't know about.
Great people to work with. Devyn is fantastic!! He was very customer service oriented. My Mom is very happy with the outcome. She had a poor little dog that was so sick so there was several spots that needed pre-treatment. Devyn was great. That’s ZeroRez!!
We have loved all the techs we have had over the years, but the one who came yesterday was our favorite. He took his time and was very thorough. The carpets always smell and feel amazing without the harshness of chemicals.
Great job on the carpet cleaning!
We are a business, and it was done very professionally and in a timely manner and we like the results.
Jeremy did an amazing job on our carpets and was great about explaining everything and the process. 12/10 would recommend 🙌
Devin arrived on time. He was extremely courteous and went thru house with me to make sure he understood what I wanted done. He was .very professional and I was very satisfied with this service and would certainly recommend to friends
The absence of chemicals
I like that they were knowledgeable and professional. I also like that technician wore shoe covers in the house.
Service was good. However the drying time was much longer than anticipated and suggested.
I like that your company uses a light on your carpet to see where soil spots are. I have never had a cleaning company do that (that I had seen anyways). The gentleman cleaning my carpet was pleasant and efficient. Also, he was here when I was told he would arrive.
Very nice young man, very good job, will use you again🐾
Thank you for the fabulous job on our carpets. The technician was friendly and helpful and answered all of my questions and gave me lots of good information on how to keep my carpets maintained.
Friendly service and excellent work. These folks are helpful. And a very carefu with the equipment
Prompt and professional.
Fernando and TJ came out for six hours last weekend. They were extremely professional, hard working, and really cared about the details.
My wife and I were working along side of them, we started preparing the day before and were up at 7:00 AM on the day of service and worked for 12 hours.
The floor service (carpet and tile) was a 9/10, the only reason it's not a 10 it that the master bathroom had some white residue around the edges and in the powder room.
The vent service I could not recommend at all. After working for 12 straight hours and paying the $1500 invoice. I noticed several room were covered in debris from the vents. There was an entire layer of large and small debris covering my office desk, computers and floor. I had to spend several hours of additional effort to clean and vacuum. Then I noticed one of my daughters room was the same way, her bed, stuffed animals, carpet was covered in a layered of debris that required significant effort to clean. The spare bedroom bed and the carpet got it heavy as well. I few of the other rooms had a lighter amount of debris. So Sunday we spent all day cleaning up after the vent service. It was a nightmare and the exact opposite of how I imagined my day after spending $1500 with Zerorez.
I called and customer service was cordial. However, they offered no real solution, other than having her lead technician come out and clean the floors. I asked if the technician was going to vacuum, dust, clean the computers, desks, bedding and stuffed animals. So said no, so I declined the service.
Customer service indicated they would speak to management about the issue. I never heard back, there's been Zerorezolution.
Thank you for the opportunity to provide feedback.
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Service is awesome always good and professional.
Product leaves me with a clean carpet that dries the same day
We didn't get the 30min call ahead, which would have helped us corral our dogs. Otherwise, all wen well.
Technicians were very polite and explained the whole process
Everyone was polite and friendly. When I found a spot that didn't come clean, they came back as soon as possible and cleaned it. Very happy to explain the process, etc.
I guess I didn’t know the exact process of cleaning out our ducts. Don’t get me wrong The gentleman that came out was awesome and very professional but when he told me that when he is cleaning the ducts a lot of the junk and dust that was in my duct system gets blown into the room and not all into the vacuum didn’t sit well with me. He said I should make sure to vacuum after he leaves. I guess I just didn’t know I was going to have to clean the house after I got the ducts cleaned. I wanted all the allergens OUT of the house not just out of the vents.
Technician was very nice & did a great job. Carpets came out nice.
Zerorez is a complete clean! It's amazing on how clean my carpet still looks, and the service was great!