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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
1}Installed 95% single stage- wrong furnace. To be corrected next week with 2 stage-96% furnace specified in contract.I only noticed because payment was different from contract price and office staff figured it out.
2] Same day water heater install never happened. Plumber was incorrectly scheduled for the next day. We waited until 4:oo p.m and no plumber. Will now install next week as well. Short term exhaust chimney duct for the old heater had to be re-created.
Seems like a project supervisor needs to tune in a little better and let everyone know what,and when, everything is scheduled and verify the correct furnace is on the truck for install. Hope Monday goes better. A/C install went well and looks good!
You follow through on everything that you say you are going to do.
The friendliness & helpfulness of the servicemen.
Like every other business the sale is made and one moves on to the next. Maybe e-mail confirmation on install date 5-10 business days as a reminder and it is too soon to see about install quality, equipment quality, and also a comparison between the old system and new as to size i.e. old one was a 2 ton and new one is 2 1/2 but much more efficient and so on for comparison purposes. Again too early to tell about the total package but so far we have not been disappointed and are happy with our decision.
I didn't have to wait long for the part to come in and for the work to be done. Paul is so knowledgeable and he took the time to do things properly and check settings for proper and efficient use of the furnace. He also helped me understand my furnace better! I am very satisfied with the service provided by Paul and Standard Heating/Air Conditioning, and I would recommend you to others! Thank you!
1. The service reps are great
2. I don't have to think about whether our A/C or furnace are in good shape
Trust is important to me because I know nothing about a furnace or a heating system.
That is why I like Standard Heating etc. Their techs have proven to me that I can trust when
they are through checking, oiling etc. everything will be safe for me to turn on my furnace
when it is needed. They always give me a verbal report as well as written, and I can always
ask any questions.
Thank you Standard Heating.
knowledge courtesy
Timely response, honest estimates, knowledgeable technicians.
We like our current service person better than any other.
Very professional. Completed the work very well and in a timely manner.
The technicians were prompt and performed a thorough inspection of the HVAC system. They advised me of their findings and recommended a replacement part that was several years late in changing per industry recommendations.
Very good at what they do.
Punctual, professional, yet friendly
Great price, everything was handled professionally.
Your service person confirmed one diagnosis of our air conditioner but didn't investigate other possibilities. We have fixed the first problem but if there is need for a secondary assessment we would like to not pay another $99 for more trouble shooting.
The professionalism, courtesy and extra care taken by your staff. (Benton)
Timely service, clear explanation of what they are doing, friendly service staff - both att he home and on the phone.
Prompt friendly service tech
I'm not disappointed. I don't have enough information to decide.
Flexible (I asked to change the time a bit), on time, courteous/ respectful, informative, patient in answering my questions, wore booties, all around great customer service!
Standard Heating and AC was recommended to me by my son. I called to schedule a furnace tune-up, no big rush. I got an appointment same day, the technician was on time, very informative and friendly. I also appreciate the pricing model you use for the Gold Plan, basing it on the age of the furnace. The pricing is fair, the work very professional and the service is excellent. Thanks!
Staff is exceptional, friendly and VERY accommodating!
Prompt, courteous, very knowledgeable,
Friendly efficient service. Knowledgeable techs.
The knowledge and friendliness of the staff.
You have taken good care of my furnace and A/C for many years. Your techs are informative and competent. Your service plan provides peace of mind for the cold winter months.
We've used Standard for years for all our heating/cooling needs. They've always been prompt, thorough, professional and reasonable.
Polite and professional.
friendly, capable service people for furnace and A/C services