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20141 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
courteous and friendly.
the quick service in answering your phones - getting a real person to schedule times. i called in the morning on Monday 7/2, during the heat wave and had someone at my house that afternoon. i was amazed and grateful!! AND, the technician was knowledgeable, fixed the issue quickly and answered my questions patiently. i also feel i am not getting ripped off or told i need a new system when all i need is a repair. Trusting a company to do the right thing is huge! Thank you!
You are pretty good but had a gas leak during our installation and the installer came back to fix it but when we called the dispatcher acted as if was no big deal and you would send someone out in a couple hours.
Nothing on the recent call which was timely and productive.
The on call technician for emergencies (I called 6 times over the past weekend with NO CALL BACK) should at the very least contact people to let them know the information was received and what is happening, even if they will not be able to help.
Great service and reasonable pricing. Finance options are good and straight forward salesman and service technicians.
Friendly, timely, and knowledgable
The quick response and helpful attitude of rhe service person.
Products have been problem free and maintenance was timely and efficient. The service person was friendly and easy to have in my home.
Appreciate the honesty of the individual (Mike) when was out looking at our issue at hand. On time and very pleasant on the phone and in person.
Initial contact (outside of normal business hours) could provide assurance that we will here from someone in scheduling within a specific timeframe.