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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service experts are genuinely there to provide honest advise, and I feel like their main focus is more about ensuring the efficiency of my units as opposed to trying to see how high they can push the total bill.
Prompt, great service, very thorough, great tech's....especially mine Seth!
The service professionals have always been great to work with.
I recently called you and nobody returned the call. That's lousy customer service!
Prompt service, solved the problem.
Lower fees.
Great service. The technician took a minute to assess my knowledge/skill level. He then explained the problem to me at a level I understood without treating me like a 5 year old.
Responsive to my needs. Able to fix the problem and not try to sell me a new furnace right.
Although this was the first visit of the tech, his service was up to Standard's and our expected quality. We are always pleased with Standard's service. Thank you
Timely, honest and not pushy.
Friendly, prompt, knowledgeable
Easy to make appointments, clean-cut, courteous repair techs.
Y'all are always so genuinely friendly. Your ease and flexibility of scheduling is superior. You're technicians always call when they're on their way, make me feel very comfortable, and explain any current or upcoming work needed in a way I can understand. Your pricing is very fair. From start to finish your processes and people are hands down the best I have ever seen from amy company.
Send techs instead if maintenance guys. Techs know more and can diagnose problems
Your service man did a very though and complete job of servicing our furnace this fall.
Thank you.
Prompt, professional
Our sales experience with Rick was outstanding--no hard sales, just straightforward talk about Standard's services, the installation process, and the products offered. Rick helped us select the right size furnace for our house, filled out all of the rebate forms, and even contacted the local building inspector for additional guidance/clarification on a concern he had for our installation. Everything about the installation was flawless, from the drywall work to place another vent in the basement, to the placement of the new furnace. The installation crew even took the time to show my wife how to change out the new furnace filters.
Every person we have dealt with, whether on the phone or in person, has been gracious and extremely helpful. We have all confidence that Standard Heating does a very good job for us.
I have had to call twice to have service after the furnace check I had in Sept. Both times the problem was due to the technician not properly resetting the thermostat after doing the check. It makes me wonder about the competence of the entire process. What else was done incorrectly that could cause a more serious problem?
Friendly staff, always eager to please, efficient, but take time to answer questions. We've been on service contract with Standard on-and-off for nearly 15 years and recently had them install a new home hvac system. The process went smoothly, and all staff were professioanl. Rick Reber
Got an appointment scheduled quickly. The technician who arrived was knowledgeable and friendly, and resolved the issue quickly.
Techs are friendly, on time and knowledgable. I appreciate how the always wear the shoe covers even when I say they don't need to
Professional, considerate about the house interior, well priced
Guarantee lowest price
Standard has treated us well from the time we initially bought our furnace and AC unit and for service calls after the fact. They are quick to respond to service requests and the technicians are friendly and good at explaining things.
Your fees are reasonable. You were responsive and professional.
Professional.
I always come to your parts desk when I need replacement parts. It's always a good experience.
Timely. Explained the situation in terms that I could understand without being condescending. Left me very confident that they what they were talking about and gave me the best resolution to my problem.
On time-good work