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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly staff and give good advice. Don't feel like you are being taken advantage of.
Friendly knowledgeable staff who do good work.
prompt, efficient, thorough
friendly, clean, knowledgeable
very helpful and courteous
Good technicians! However, Standard knew I had a defective furnace, (secondary heat exchanger), but didn't notify me, creating a potentially dangerous situation for my family.
Friendly, on time and efficient in terms of time needed to perform service. Material prices are high, however. A humidifier filter that I can get from Amazon for $10 would have cost me $27 off of the truck.
Fast and efficient. Available 24/7
Very reliable
My technician, David Holland, is the best! Very knowledgeable and thorough. I hope he's around for a very long time.
friendly, knowledgeable technicians. Easy to book
Provide Smart Plan customers (like me) with timely reminders about scheduling furnace and AC maintenance visits.
Deacon is The best. He has always taken good care of us and, of course, our cat loves him :-) Deacon has taken care of our furnace and air conditioner for several years now and we so appreciate his conscientiousness and professionalism.
They always call ahead and wear shoes covers in the house. Plus the ones that come to my house are dog friendly :)
Prompt and courteous service. The phone call to say they are coming is nice.
Technician was prompt, courteous and explained what he was doing.
Responded quickly to an emergency situation. Polite and professional. Made recommendations and a referral to solve issue.
I would use them again for all my rental properties. Linda Katt
The service technician was extremely polite and knowledgeable regarding the unit that had been previously installed in the house (new home owners). He took the time to explain the tune-up process and listed out what things he would be looking for. During the routine check-up, he also identified an issue with the furnace that will likely save us a considerable amount of repair in the future. Furthermore, the employees I have spoken to on the phone have all been very helpful and accommodating regarding scheduling repair appointments. Overall, a very positive experience.
professional, efficiant, courteous
polite and knowledgeable.
Promptness and professionalism
Your technicians are always prompt, efficient, knowledgable, polite and very friendly. It is nice to work with them
All the technicians who have been to my home to service HVAC equipment have been friendly, knowledgeable and conscientious. They phone me to let me know when they are on the way. Anyone I have ever had contact with at Standard Heating has been the same - friendly, helpful and knowledgeable. I've dealt with this company for over 20 years and never had a bad experience.
Always very good service. Explain anything I have questions about. Always neat and do a great job keeping my furnace and air conditioner working.
Service personnel arrive when promised, are trained and competent and take time to answer my questions.
Prompt and helpful
on time,responsive to concerns, respectful and knowledgable
Prompt and professional service
Very responsive and thoughtful.
Fast response time. Ease of setting up appointments.