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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Get the jobs done quick and friendly.
Standard arrives as scheduled every time we call for service, and leaves us with properly functioning furnace or A/C. We have dealt with Standard since we bought our house in 1976.
Very friendly, professional and know their business.
Customer service, responsiveness, and knowledge.
Your services are reasonably priced, and your service technicians seem technically very good. They take care of any current issues as well as try to prevent future issues. They are always very friendly and I have learned a lot about both my furnace and air conditioner.
fast and was able to explain things clearly
professionalism, price, knowledge
Very kind employees
I'm not disappointed and there is nothing to do to make things right. I found Standard heating and air conditioning to be costlier than the contractor I selected. I was impressed by the visit I had and am certain you would have done good work but ultimately I made a different decision. Bloomington Heating and Air provided me with essentially the same system for about $2000 less.
Nathan was the only Tech IK have used in the twin cities that found the actual root cause problem on my new 3 year old furnace that has never run since the first day. Hard working dedicated man great with customers. Down to earth. Thank you Nathan.
Professional and courteous.
Punctual and professional.
Price is a little high for 5-10 min of service.
Courteous and well trained staff.
Training? The first technician failed to get a hose on all the way. Water leaking from furnace. I called Standard. Second technician fixed it.
I phone the office the day of the appointment to see where I was on the list the early or late. I was told I was the third person and was given a estimated time. The technician called 2 hours after the estimated time and arrived 5 minutes before the end of the window I was given, this is 21/2 hours after the time I was given in the phone. The technician has been to our house before and very through. He ran into issues on a previous call and the office should have called. They did not. This is frustrating when you leave work early based on the information given.
The techs are friendly, courteous, and good at their job. Always answer my questions even if they sound like stupid questions. Prices are good. Techs show up when they say they will. Never any problems with Standard so I plan to stick with you in the future.
Contacted me via phone and appeared at my door at the correct time. Technician was friendly and helpful.
The technicians are professional and friendly.
I didn't need to wait too long for an appointment. I got a call before the technician arrived. He was friendly and thorough.
The techs are very knowledgable and very personable
Been a customer for 35 years. Always got great service and competitive prices. I have recommended your company many times and will continue to do so in the future.
Jeff was very professional and did a great job cleaning and evaluating our furnace.
Prompt service, very pleasant installation technicians.
$274 to install a thermostat is excessive. the last thermostat a few years ago was $85.
The people who come to the house are very professional and give good service.
Prompt, courteous, do great work. Great furnace.
On 11-12-15, Jeff did a winter tune-up. He was told at the time that the thermostat had twice indicated sensory failure/system malfunction. He said the problem was that it needed a new filter. Since he did not have one in his truck, I had to go to the Snelling Co. to pick one up. On 11-27 and 11-30, the furnace shut off at night and the temperature dropped to 64 degrees. The thermostat showed the same message: sensory failure/system malfunction I called Standard and got an appointment for 12-08. Jason reworked the thermostat wires at the furnace, and he told us that was the problem. I expect a refund for the 11-12-15 service, or lack of service.
Friendly, knowledgeable service
On time, courteous , capable. Able to do the tune up, and let me get on with my day. Definitely would recommend.