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2064 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We use Merry Maids for our business and they are always very friendly and helpful. Everything looks great by the time they leave.
I love Brittany! She comes 2x a month and does a wonderful job and leaves me the nicest notes.
Cleaning wood floor was not satisfactory
Vacuumed stair carpet but did not dust wood floor beside runner
I was very happy with my cleaning - Nancy, Theresa and Jenn did a terrific job! If possible I would like the same team bi-weekly.
the two gals who came - stayed until most of the job was done -- it was a horriffic job!
I've actually recommended Merry Maids because you do such a splendid job of cleaning AND with no fuss and no bother. Thanks.
Crew was very friendly and did a good job cleaning.
Nancy does a great job I couldn't ask for a better person to clean my house great job
Bruce Fernald
Britany and Theresa are a great team. They do good work, and we are comfortable with them in our house or office alone.
Cleaner a bit harder in places that are corners and under couches and kitchen tables
Last week one of the sections of my house was not dusted. I find that almost each time there is an area that is not done fully (once it was my downstairs entrance way, another time it was the dressers in my dressing room). I think there have been different people each time so that is contributing to that. I have asked for the same people each time so hopefully this will resolve. Its an expensive service for the size of my house . Overall, I have been very happy with the general service and appreciate the effort. Just hoping to get 100% each time. Overall impression is very good. Just hoping for a smidge more consistency. Im also doing more over the next couple weeks to improve the upstairs of my home which should make cleaning easier for the team as well.
friendly people. House looks and smells clean.
Samantha does a great job week over week.
This was our first visit (deep clean). The maids themselves were pleasant. I was home while they were here. They asked for a walkthrough and asked what I wanted for each room. The products they used made my house smell super clean. I am big on dust. There was not one ounce of dust in my house after they were done. Out of everything that was done...which was a lot... we have a pretty good size home... there was only ONE THING that was missed. Our chrome shower head wasn’t cleaned. Not a problem at all considering all that was done for our first visit. We had Liza and Mary. While they both worked their butts off, Liza is a force to be reconded with when it comes to getting stuff done. She’s fast and pays VERY MUCH ATTENTION TO DETAIL. I would most definitely recommend Merry Maids to a friend.
The ability to request certain people each time. The level of clean and understanding of our house. The flexibility of scheduling. The fact that you are bonded.
Efficient and so clean
Very thorough job!
The crew did an excellent job cleaning the townhome. The products used did a great job cleaning very dirty bathrooms. The house smelled wonderful and looked so nice.
One comment - the key was put back in the lockbox, but the door was left unlocked and some lights were left on.
Great job especially Casey
Excellent cleaning done efficiently and quickly
I felt our one-time deep cleaning service was a good value for the cost. It was a TOUGH job that took a long time (about 7 hours for 7 rooms). In general, I was very pleased with the result. I remember walking around the day after our cleaning and marveling at each new clean space I came across. I especially value the hard work they put into cleaning our oven and refrigerator.
Unfortunately, some key details were overlooked. I think our team simply ran out of time to thoroughly attend to the kitchen and living room floors and light fixtures. The linoleum kitchen floor was left dirty, the living room area rug concealed much grime and dust that seemed not to have been addressed at all, and the light fixtures in both rooms had not been cleaned.
I don’t really want to criticize, the surfaces not dusted or cleaned bothered me. And there were simple things that could have been done but weren’t.
Just more consistent with cleqning the floors.
Fast, efficient, friendly
We were delighted to have MM arrange a day in place of Christmas (which would have been our usual day) so we could enjoy our holiday with a fresh and clean home.
The ladies were very thorough inspite of significant grime as well as friendly and professional.
Both Colin andJennifer are very considerate and always do a good job.
For the most part, your products are fine. I do,however, prefer certain products be used for my stovetop and corian countertops and this is done.
Merry Maids does a good thorough job cleaning my apartment and can be counted on to be here as scheduled.
Reliability
Personable staff
Excellent work
Products used tailored to customers’ requirements
The staff was professional and efficient.