Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2069 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 9, 2019 — Rated 10 out of 10 by A.J. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very good and thorough cleaning by
very nice and professional people.
They arrived on time and worked the
entire time. On the whole, very pleased

Report a concern   September 9, 2019 — Rated 10 out of 10 by M.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Friendly, efficient, thorough.

Report a concern   September 5, 2019 — Rated 10 out of 10 by R.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Excellent customer service and products !

Report a concern   August 28, 2019 — Rated 10 out of 10 by Cheryl Ruskiewicz Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Nancy came to my home and washed all my floors and I have a small pantry and she was on her knees cleaning it I told her I am not that fussy
But she wanted and did an excellent job
Unfortunately I am not sure why it didn’t go into her order but she was supposed to clean my two ceiling fans and they were not done so I can only assume that the fans were forgotten by somebody that took my order because I believe Nancy would’ve done it

Report a concern   August 27, 2019 — Rated 5 out of 10 by J.H. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I have noticed a few things that were just overlooked, even things I pointed out. This was despite the number of things we simply told the cleaners to ignore (cutting back significantly on things to be addressed overall.)
On the other hand, both young women were very polite, friendly and courteous, which we greatly appreciated.
Given the oversights, though, the higher price for a first visit seems a bit unwarranted.

Report a concern   August 24, 2019 — Rated 10 out of 10 by Valerie Hanson Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Merry Maids is thorough and trustworthy

Report a concern   August 23, 2019 — Rated 10 out of 10 by J.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Jodi does a great job

Report a concern   August 21, 2019 — Rated 7 out of 10 by A.S. Merry Maids of Brookline & South Shore
What could we do to improve?

Schedule the time they come to the house

Report a concern   August 21, 2019 — Rated 0 out of 10 by M.R. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Please see the email I sent to the corporate office details everything we had a very bad experience with merry maids to get a terrible job cleaning our home and tried to charge $500 when we have multiple photos of places that Merry Maids didn't even white floors Sandy with degree underneath all counters dust cobwebs on the lights we have multiple photos showing what a poor job Merry Maids at dawn and we would like a refund because we are unsatisfied with the service provided it was awful the pictures say it all we have emailed the corporate headquarters and I have the photos to prove what a terrible job Merry Maids did

Report a concern   August 21, 2019 — Rated 10 out of 10 by L.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The prodiucts clean and smell good

Report a concern   August 16, 2019 — Rated 10 out of 10 by A.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

You are willing to send the same people who know our house and always do an excellent job. Kudos to Theresa and Paul.

Report a concern   August 13, 2019 — Rated 10 out of 10 by B.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Thanks to Kevin for his usual good job last Friday.

Report a concern   August 12, 2019 — Rated 6 out of 10 by D.M. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Last cleaning was done quickly and many items not dusted; glass slider not cleaned on inside

Report a concern   August 10, 2019 — Rated 10 out of 10 by C.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

thorough work. Pleasant happy workers, worked as a team

Report a concern   August 10, 2019 — Rated 10 out of 10 by N.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Like getting the “on their way” email so I won’t be underfoot when they come
Everything feels and looks clean when they leave and no odors.

Report a concern   August 9, 2019 — Rated 10 out of 10 by A.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The team is excellent

Report a concern   August 8, 2019 — Rated 10 out of 10 by Susan Mosher Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Great as usual

Report a concern   August 8, 2019 — Rated 10 out of 10 by Elinore Loscocco Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Always happy to have Nancy here to clean our house. She is efficient, dependable and uses great products

Report a concern   August 8, 2019 — Rated 0 out of 10 by J.K. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Money stolen from dresser drawer...$130.00

I’m very upset and would like restitution from Mery Maids.

I will not use your service again and will not recommend it.

Report a concern   August 8, 2019 — Rated 8 out of 10 by W.M. Merry Maids of Brookline & South Shore
What could we do to improve?

Every one is different I would feel bad if I suggested your service and they were not satisfied that is why I did not rate a 10

Report a concern   August 7, 2019 — Rated 10 out of 10 by C.J. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

was thrilled with the service and had no problem with the products that were used

Report a concern   August 7, 2019 — Rated 9 out of 10 by J.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Prompt, friendly service Cleaning job was well done .

Report a concern   August 7, 2019 — Rated 10 out of 10 by E.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I am pleased with the service I receive.

Report a concern   August 2, 2019 — Rated 10 out of 10 by R.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I have no complaints about any thing. Thanks for coming
Name removed

Report a concern   August 1, 2019 — Rated 3 out of 10 by P.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Dispatch lied to me.

Jodi is GREAT but dispatch person lied to me.

Report a concern   August 1, 2019 — Rated 10 out of 10 by B.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Our cleaning requests we're met without needing to point anything out.
Great job by the team.
Products used allowed for the job to be completed with out excess smell upon completion.

The most important aspect was Stefanie fitting us in on short notice and her ability to put her team together and successfully complete the job where we will probably scheduling some sort of regular cleaning schedule.

Thank you

Report a concern   July 30, 2019 — Rated 10 out of 10 by K.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Jodie is amazing. She takes care and concern. Thank you.

Report a concern   July 26, 2019 — Rated 0 out of 10 by J.F. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Your office never let us know what time the ladies were coming. I had to call the day of service to find out.

The cleaning ladies were nice, but after they left, I checked the bathrooms and was really angry as to what they NEVER touched or cleaned: the soap dispensers, the shower glass doors, the corners of the tile floors were filled with dust, the base boards were never dusted. I wondered how they finished so fast!! Now I know, just surface clean the sink, toilet and a quick mop to the floor. I had to rewash the tile floors because whatever they used dried very sticky!! Could be their mop was not clean. Never-Never use your service again!!!!!

Report a concern   July 25, 2019 — Rated 8 out of 10 by T.C. Merry Maids of Brookline & South Shore
What could we do to improve?

Be more on time. I got your message much later in the day

Report a concern   July 24, 2019 — Rated 10 out of 10 by K.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The folk who come out are friendly and seem happy in their work. I very much like the fact that I get the info of when someone is on their way and when they have finished. The contact point is super nice and helpful. And best of all, my house is clean.


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