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2069 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, efficient, thorough.
Excellent customer service and products !
Nancy came to my home and washed all my floors and I have a small pantry and she was on her knees cleaning it I told her I am not that fussy
But she wanted and did an excellent job
Unfortunately I am not sure why it didn’t go into her order but she was supposed to clean my two ceiling fans and they were not done so I can only assume that the fans were forgotten by somebody that took my order because I believe Nancy would’ve done it
I have noticed a few things that were just overlooked, even things I pointed out. This was despite the number of things we simply told the cleaners to ignore (cutting back significantly on things to be addressed overall.)
On the other hand, both young women were very polite, friendly and courteous, which we greatly appreciated.
Given the oversights, though, the higher price for a first visit seems a bit unwarranted.
Merry Maids is thorough and trustworthy
Jodi does a great job
Schedule the time they come to the house
Please see the email I sent to the corporate office details everything we had a very bad experience with merry maids to get a terrible job cleaning our home and tried to charge $500 when we have multiple photos of places that Merry Maids didn't even white floors Sandy with degree underneath all counters dust cobwebs on the lights we have multiple photos showing what a poor job Merry Maids at dawn and we would like a refund because we are unsatisfied with the service provided it was awful the pictures say it all we have emailed the corporate headquarters and I have the photos to prove what a terrible job Merry Maids did
The prodiucts clean and smell good
You are willing to send the same people who know our house and always do an excellent job. Kudos to Theresa and Paul.
Thanks to Kevin for his usual good job last Friday.
Last cleaning was done quickly and many items not dusted; glass slider not cleaned on inside
thorough work. Pleasant happy workers, worked as a team
Like getting the “on their way” email so I won’t be underfoot when they come
Everything feels and looks clean when they leave and no odors.
The team is excellent
Great as usual
Always happy to have Nancy here to clean our house. She is efficient, dependable and uses great products
Money stolen from dresser drawer...$130.00
I’m very upset and would like restitution from Mery Maids.
I will not use your service again and will not recommend it.
Every one is different I would feel bad if I suggested your service and they were not satisfied that is why I did not rate a 10
was thrilled with the service and had no problem with the products that were used
Prompt, friendly service Cleaning job was well done .
I am pleased with the service I receive.
I have no complaints about any thing. Thanks for coming
Name removed
Dispatch lied to me.
Jodi is GREAT but dispatch person lied to me.
Our cleaning requests we're met without needing to point anything out.
Great job by the team.
Products used allowed for the job to be completed with out excess smell upon completion.
The most important aspect was Stefanie fitting us in on short notice and her ability to put her team together and successfully complete the job where we will probably scheduling some sort of regular cleaning schedule.
Thank you
Jodie is amazing. She takes care and concern. Thank you.
Your office never let us know what time the ladies were coming. I had to call the day of service to find out.
The cleaning ladies were nice, but after they left, I checked the bathrooms and was really angry as to what they NEVER touched or cleaned: the soap dispensers, the shower glass doors, the corners of the tile floors were filled with dust, the base boards were never dusted. I wondered how they finished so fast!! Now I know, just surface clean the sink, toilet and a quick mop to the floor. I had to rewash the tile floors because whatever they used dried very sticky!! Could be their mop was not clean. Never-Never use your service again!!!!!
Be more on time. I got your message much later in the day
The folk who come out are friendly and seem happy in their work. I very much like the fact that I get the info of when someone is on their way and when they have finished. The contact point is super nice and helpful. And best of all, my house is clean.
Very good and thorough cleaning by
very nice and professional people.
They arrived on time and worked the
entire time. On the whole, very pleased