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based on 2067 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Theresa + Casey were wonderful I very much enjoyed having them in our home. The house looked beautiful for our company that was coming after the baby shower. As far as value for the money my husband + I felt it was not what we would have considered deep cleaning. The things we would have liked cleaned would have been light fixtures, windows + the sheets changed (perhaps the medicine cabinets in the bathrooms). We had a lot of construction done + they did a great job removing all the dust. I would give the 2 girls a 10 for their effort + personalities. They did a wonderful job communicating with me. I thought I would feel uncomfortable having them in my home but I very much enjoyed having them here. I hope this was helpful.
Service was excellent
I came home to a sparkling clean home--every room was cleaned thorougly and it was a pleasure to behold
I am very satisfied and very grateful.
Kathy
The cost of services was very high to then only get one person who took 4 hours to clean my unit was unacceptable. I also was not informed until she was onsite that the oven cleaning I requested could not be done because it had a self-clean feature and that the fridge cleaning I paid extra for did not include the freezer. That seems quite ridiculous.
Communication with the office to secure my sale was great but once the service was complete it was difficult to get an email response to my requests. I guess once the contract is in place the attention to communication quickly drops off.
Not a great experience overall and will not use again.
The team who takes care of my home does a consistently great job.
The service is pretty thourough and the products do the job as well
We were blindsided by our cleaner coming an hour earlier than scheduled. We use that time to pick up stuff to make the house easier to clean. We understand that some days we have to shift but we need a phone call to let us know.
Scheduling. I booked for a Monday and it was scheduled for Tuesday and the cleaners arrived 2 hours early. The cleaners did an excellent job.
Misrepresented the work included , ex. Windows only included sills , refrigerator and stove, only included wiping outside ( I could have done that )
Also the male helper that was sent out wiped the door and sills and left them soaking wet and used wet cloth on my leather couch ( not properly trained )
The 2 women workers were nice and did good work .
The full disclosure of exact work to be done should be told up front ....
Very misleading and disappointing.
I have no complaints about anything! Name removed
Your cleaners do not provide the same level of service. Jodi is a 10, and no one else is close.
Terrific attention to detail. Care with my fragile art objects. Every corner cleaned well. Thank you.
The women were pleasant and undaunted by my hideously not-clean house. When they were done my house was sparkling clean and smelled good.
I loved that it looked and felt clean but there was no strong smell! Also the little things like the plumped pillows and neatly folded towels was very nice to come home to!
Comes at convenient times. Friendly staff.
Everything was done, even things I didn't think were part of the service. It was all done. Its about the best my apartment has looked since I moved in.
They do good job
I like the products that have no smell. Also, I like products that have the least of amount of chemicals that could be harmful or cause inflammation.
I am very happy with the service; and you will realize it if you look at how long I have used Merry Maids------I have even forgotten.
Positive attitudes and very invested in doing a great job
We loved the service and products, I came home and everything so clean and smelling good. Thank you Merry Maids
their professional work effort and consideration for the client
Very friendly and very efficient.
The crew was very efficient they did a wonderful job please could I have the same group next time
House looked wonderful.
I would like to know the products used?
My closing went without a hitch. Thank you!
Everything
The smell when you first walk in ! The same person doing our place for years and years ! Teresa .. the office team is great .. Thank you ..
the owner of home days later sent pictures of the inside of cabinets filthy.
counter top, refridgerator had rotted food inside and i ordered all appliances be
cleaned inside and cabinets.
Super clean floors and dusting, friendly kindhearted upbeat staff, very professional.
Service is a priority for me but I also like your products.