Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2070 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 24, 2019 — Rated 10 out of 10 by K.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The folk who come out are friendly and seem happy in their work. I very much like the fact that I get the info of when someone is on their way and when they have finished. The contact point is super nice and helpful. And best of all, my house is clean.

Report a concern   July 22, 2019 — Rated 10 out of 10 by J.A. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I have the best team!

Report a concern   July 18, 2019 — Rated 9 out of 10 by T.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Good service hard working employees

Report a concern   July 17, 2019 — Rated 10 out of 10 by S.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I just did a review

Report a concern   July 15, 2019 — Rated 7 out of 10 by G.H. Merry Maids of Brookline & South Shore
What could we do to improve?

We feel the bathrooms in particular could be cleaned a little better, but overall the service is great

Report a concern   July 11, 2019 — Rated 10 out of 10 by Matt Kaplan Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Did a great job on our first cleaning. Thanks!

Report a concern   July 8, 2019 — Rated 10 out of 10 by G.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

You always do a very thorough and professional job.

Report a concern   July 8, 2019 — Rated 10 out of 10 by S.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Brenda did a great job

Report a concern   July 3, 2019 — Rated 0 out of 10 by C.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I’ve already spoken to the office manager from the place i used. And explain the situation. No reason to get into the details of what was not done and how incorrect things were that were done !
She offered for people to come back out which is the plan however I am away until after July 12 so I plan on Having different people come out to see if there’s a difference. The price I paid for what I got was deplorable

Report a concern   June 29, 2019 — Rated 10 out of 10 by L.T. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I'm not sure what products are used in my home but they don't leave a flowery scent just clean. I've had great services from everyone that has cleaned my home!

Report a concern   June 28, 2019 — Rated 3 out of 10 by M.V. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

The detailed clean @$435+tip seemed no different than a routine clean. Discussed details with office today.

Report a concern   June 28, 2019 — Rated 3 out of 10 by D.S. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Sometimes I have to go behind to make sure the work is correct. It gets frustrating, Not all workers are that way. But I am disappointed I a lot. I have a lot of high profile people that I no and I would be embarrassed to have this happen to them.

Report a concern   June 25, 2019 — Rated 9 out of 10 by J.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Nice job

Report a concern   June 25, 2019 — Rated 10 out of 10 by Lavinia Roosa Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The thoroughness of the staff

Report a concern   June 24, 2019 — Rated 10 out of 10 by T.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Brenda does a great job

Report a concern   June 20, 2019 — Rated 4 out of 10 by M.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

although the response to my problem was above and beyond, i should never have had to call because my furniture was left untouched/ unvaccumed. the second team that came out to fix the problem was vastly better than the team that originally came out. i tipped each original team member $25. i tipped the second team a total of $20 for their trouble of coming out to fix the first team’s problem. cost me an additional $20 for the first team’s mistake, and i wish the second team got the bigger tip.

Report a concern   June 20, 2019 — Rated 6 out of 10 by J.P. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

The initial cleaning was excellent, but there has been a real drop off in quality with the weekly cleanings. The vacuuming is good, but with the mopping the corners are usually missed. We pointed out to wash the baseboards behind the cat and dog bowls, but those areas are consistently ignored despite us putting a cardboard sign in front of the areas (cardboard removed, areas not washed!!). The grout areas of the sink behind the fixtures were cleaned in the initial cleaning, but now have been ignored and look dingier every week. The idea should be that if they see something they clean it, but we are losing ground every week. Hope you all can step it up.

Report a concern   June 17, 2019 — Rated 10 out of 10 by M.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Friendly, thorough, and efficient staff.

Report a concern   June 11, 2019 — Rated 10 out of 10 by L.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The house was clean and smelled cleaned.

Report a concern   June 10, 2019 — Rated 10 out of 10 by R.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Fresh clean smell when We come home :)

Report a concern   June 7, 2019 — Rated 10 out of 10 by E.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin is hardworking and efficient.

Report a concern   June 6, 2019 — Rated 8 out of 10 by K.C. Merry Maids of Brookline & South Shore
What could we do to improve?

Attention to detail

Report a concern   June 6, 2019 — Rated 10 out of 10 by N.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

They a fantastic job Theresa and Paul

Report a concern   June 5, 2019 — Rated 10 out of 10 by Anne Connelly Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

we are very happy when Kevin comes to clean our house. Not only does he do a good, he makes us very secure in our Merry Maids choice!

Report a concern   June 4, 2019 — Rated 10 out of 10 by B.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin once again did a very good job for us last Friday.

Report a concern   June 4, 2019 — Rated 10 out of 10 by J.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Everything was so clean! Kevin and Brenda did a fantastic job! Very pleased!

Report a concern   June 4, 2019 — Rated 10 out of 10 by B.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Merry Maids is the best. They enter the house like Angels, and voila...all gets done !!
There is only One product I am not fond of and that is the mirror cleaner. I find it leaves a cloudy film on all mirrors !!!

Thank you Merry Maids

Report a concern   June 1, 2019 — Rated 8 out of 10 by R.F. Merry Maids of Brookline & South Shore
What could we do to improve?

Offer a senior discount.

Report a concern   June 1, 2019 — Rated 7 out of 10 by J.L.Q. Merry Maids of Brookline & South Shore
What could we do to improve?

I feel that I should have the cleaners here longer then 30 min for the price I pay $139. 00... I wish they could move the couch and chairs to vaccum behind them. I wish they would dust everything they see including nick nacks on top of hutch. The girls a good worker for the things your company tells them they can do. and very pleasant. Also.
I have other people do cleaning and they did everything for less money and stayed longer. My husband called MM as a surprise for me since I broke my knee.
He did not know the other girls phone numbers to call.
You have too many rulers for cleaning a persons home.
I do like the girls that come and I know you have them on a tight schedule which makes them rush in and out.
You asked for my opinion.

Report a concern   June 1, 2019 — Rated 6 out of 10 by D.S. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

It depends on the team that comes. Sometimes my house is really clean and smells clean and all the floors, counters and under sofas are clean after a service. Other times it seems that certain rooms are clean, and other rooms are partially clean. This week the kitchen floor and downstairs areas were not cleaned thoroughly, but upstairs was.. I really like coming home to a clean house that also smells clean. When they come, that’s what I expect. This happens 85% of the time.


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