Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2060 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   July 19, 2018 — Rated 10 out of 10 by K.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Both Dana and Latica did an outstanding job. They were friendly, courteous and very hard workers! I never saw my mom's refrigerator and living room floor sparkle so much they were that clean. Since we were selling my mother's home, it was important to make sure that the floors, kitchen and bathrooms were exceptionally clean! Your Mery Maid team did not disappoint. They did an exceptional job and I highly recommend using your services to all my family and friends! Thank you again as you made my job so much h

Report a concern   July 18, 2018 — Rated 10 out of 10 by R.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

You always do a great job !

Report a concern   July 12, 2018 — Rated 10 out of 10 by A.E. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Thorough job, professional and personable staff. On-time or early. I also love that you will call me if there's a cancellation elsewhere to fit me in last minute.

Report a concern   July 6, 2018 — Rated 10 out of 10 by A.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Everything just looked and felt clean. Floors were not slippery after being cleaned.

Report a concern   July 6, 2018 — Rated 10 out of 10 by Bruce Fernald Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

You always call to remind me when you are coming and with a time. Nancy is always prompt and polite she does a thorough job throughout the house. I have referred you to my friends. Keep up the good work.
Thank You
Bruce Fernald

Report a concern   July 6, 2018 — Rated 8 out of 10 by B.W. Merry Maids of Brookline & South Shore
What could we do to improve?

First cleaning didn’t go so well (deep clean) a lot of areas were missed. I called and the office, staff were great. We set up a follow up cleaning.
The follow up cleaning went very well cleaning all the area that were miss plus I was able to request the crew that did the follow up cleaning.

Report a concern   July 5, 2018 — Rated 7 out of 10 by L.G. Merry Maids of Brookline & South Shore
What could we do to improve?

lower the cost

Report a concern   July 3, 2018 — Rated 10 out of 10 by K.A. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Love Jodi and crew! They always do a great job

Report a concern   July 3, 2018 — Rated 10 out of 10 by J.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Jodi is doing a great job!

Report a concern   July 3, 2018 — Rated 6 out of 10 by J.T. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

While the staff has punctual and professional I think I may have misunderstood what would be part of a deep clean.

The customer service was very good and I was very impressed how quickly Merry Maids could provide service.

Report a concern   July 2, 2018 — Rated 5 out of 10 by B.W. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Only had the deep clean done last week and the cleaners r coming back because they forgot to do several areas. This is after I had a sales rep come out and I went over with her what I wanted done. Not very happy with the service right now. And I just signed up for a year, and have to take time out of my day to make sure everything gets done this time.

Report a concern   June 29, 2018 — Rated 10 out of 10 by W.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin is on time he is polite and does a professional job cleaning.

Report a concern   June 29, 2018 — Rated 10 out of 10 by D.E. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

everything

Report a concern   June 28, 2018 — Rated 10 out of 10 by G.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Everything smells fresh and look very clean. I love the freshness after they finish.

Report a concern   June 28, 2018 — Rated 10 out of 10 by J.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I value especially the early word about what window of time the service persons will come, and the quick and generous way that MMaids responds to any problem or issue I ask them about.

Report a concern   June 27, 2018 — Rated 10 out of 10 by J.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Jodi has been doing a great job, we hope she stays with us!
thanks

Report a concern   June 27, 2018 — Rated 10 out of 10 by M.O. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The cleaning crew is very friendly and helpful

Report a concern   June 27, 2018 — Rated 10 out of 10 by M.J. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very thorough and responsive

Report a concern   June 27, 2018 — Rated 10 out of 10 by E.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Professional and courteous staff.
Will try product to produce the best results. Jodi is excellent.

Report a concern   June 26, 2018 — Rated 10 out of 10 by Denise Oates Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Excellent job, really nice people, willingness to customize. Come as a team, with at least one person who’s been here before so they know the routine. Very quick and efficient.

Darcie, Danita and Ashley were today’s team. A Super 10!!

Report a concern   June 25, 2018 — Rated 10 out of 10 by T.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Thorough, polite, courteous, fast and (usually) prompt. All that and reasonable fees, too? What's not to like?

Report a concern   June 25, 2018 — Rated 10 out of 10 by P.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

my cleaner Kevin does a great job cleaning my house.

Report a concern   June 24, 2018 — Rated 10 out of 10 by P.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin has been the primary cleaner in our home for many years. He consistently does a great job

Report a concern   June 22, 2018 — Rated 9 out of 10 by L.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Murphy’s Oil!!! Teamwork. Team double checked each other’s work!

Report a concern   June 22, 2018 — Rated 10 out of 10 by L.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Natural products, little chemical odor

Report a concern   June 22, 2018 — Rated 10 out of 10 by H.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Patti and Paul are amazing. Their “can-do” attitude and thoroughness can not be matched. They take pride in the services they perform which reflects in their job well done. They are both trustworthy and extremely reliable. They make my home a healthier and happier place.

Report a concern   June 22, 2018 — Rated 10 out of 10 by T.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The staff is great does a great job
No worries

Report a concern   June 21, 2018 — Rated 10 out of 10 by D.J. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I have Darcey clean my first floor every other week and she does a great job.

Report a concern   June 21, 2018 — Rated 10 out of 10 by J.L.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Darcy is very friendly.

Report a concern   June 20, 2018 — Rated 10 out of 10 by C.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin does a wonderful job, efficient and fast!


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