Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2064 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 1, 2019 — Rated 10 out of 10 by S.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Cleaners do a good job with a pleasant attitude.

Report a concern   March 30, 2019 — Rated 10 out of 10 by M.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very thought and timely

Report a concern   March 26, 2019 — Rated 10 out of 10 by L.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Patricia and Jennifer were personable, efficient, and hard working. They did a great job deep cleaning our house.

Report a concern   March 26, 2019 — Rated 8 out of 10 by W.F. Merry Maids of Brookline & South Shore
What could we do to improve?

The girls are usually very good and do a great job when they come here.
But last time a guy was sent and he seemed rather goofy or wacky.
He statrted talking about things that were somewhat irrelevant.
My PCA felt rather uncomfortable with him.

Report a concern   March 26, 2019 — Rated 0 out of 10 by P.R. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Customer service ok the phone is awful. They lie to you. We had a verbal agreement that they would wait for me to pay the cancelation fee when I got paid and then immediately took the money out of my account without my permission when we hung up. You never sign a contract but they go in your account and take a cancelation fee?!?! Don’t ever use this company

Report a concern   March 25, 2019 — Rated 8 out of 10 by K.M. Merry Maids of Brookline & South Shore
What could we do to improve?

Nothing specific. It's just that the deep clean price was kind of high for a small condo

Report a concern   March 25, 2019 — Rated 10 out of 10 by M.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Thorough and efficient.

Report a concern   March 22, 2019 — Rated 10 out of 10 by G.L. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The consultant I worked with was thoughtful and thorough.

Report a concern   March 21, 2019 — Rated 10 out of 10 by B.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

This is the first time I used he Marry Maids and I must say Mary and Sam were terrific.
they were swift cleaners, paid attention to details and hard workers, especially when they were on their hands and knees.
I am looking forward to a great relationship with Merry Maisa.
Thanks,
First name removed
Email address removed

Report a concern   March 18, 2019 — Rated 10 out of 10 by Bradley Turner Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The employees were very friendly and thorough in their work. They take pride in it as well . They made us feel very comfortable and relaxed while they were here.
The products they used smelled good and cleaned well.
Thank you. Liza, Mary and Casey.

Report a concern   March 18, 2019 — Rated 10 out of 10 by E.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Over all I am pleased with my cleaning team.
My one comment would be that at times some objects being on a dresser or table or free standing are not moved to be dusted.

I especially like boardwalk cleaner used on my wood floors.

Report a concern   March 18, 2019 — Rated 7 out of 10 by M.W. Merry Maids of Brookline & South Shore
What could we do to improve?

There were some areas that appeared to be just wiped down very lightly and other areas that I expected to be cleaned that weren't.

Report a concern   March 16, 2019 — Rated 9 out of 10 by J.P. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I love the way the house smells fresh and clean when I get home.

Report a concern   March 15, 2019 — Rated 10 out of 10 by Susan Mosher Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

My counters, stovetop, sinks and tub shine. There are no chemical odors left behind. I don't know what products you use but they work (of course in Nancy's hands they do).

Report a concern   March 15, 2019 — Rated 9 out of 10 by S.E. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The staff. Particularly Theresa and Nancy ARE EXCELLENT!!

Report a concern   March 14, 2019 — Rated 10 out of 10 by Elinore Loscocco Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

All! Nancy does a great job.

Report a concern   March 13, 2019 — Rated 8 out of 10 by R.F. Merry Maids of Brookline & South Shore
What could we do to improve?

Give senior discounts--we find it a little pricey.

Report a concern   March 12, 2019 — Rated 10 out of 10 by W.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Purely professional work

Report a concern   March 12, 2019 — Rated 10 out of 10 by E.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Jadyn did an excellent job last week.

Report a concern   March 8, 2019 — Rated 0 out of 10 by G.P. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

You lost my key which is incredibly disappointing.

Report a concern   February 28, 2019 — Rated 10 out of 10 by M.C.P. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Nice smell. Kevin is very thorough

Report a concern   February 26, 2019 — Rated 4 out of 10 by P.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Send Jodi. She is THE BEST. Instead you sent First name removed and Teresa. Not pleased. Only want Jodi in my house.

Report a concern   February 26, 2019 — Rated 10 out of 10 by Rebecca Price Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Great staff, great attitudes, great work. Professional and fast.

Report a concern   February 21, 2019 — Rated 10 out of 10 by L.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Jean and Brittany were very thorough and friendly. I didn’t expect half of the cleaning they did. I’m very pleased with the results.

Report a concern   February 19, 2019 — Rated 10 out of 10 by A.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Consistent staff who know my house

Report a concern   February 13, 2019 — Rated 10 out of 10 by B.J.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Excellent customer service, reliable and courteous personnel, flexibility in schedule and products

Report a concern   February 9, 2019 — Rated 10 out of 10 by J.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I only had one time that the maids missed a lot and rushed out. Otherwise they have done a great job. Samantha is the Best!

Report a concern   February 8, 2019 — Rated 10 out of 10 by J.A. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Do not use my name for promotion.

Report a concern   February 7, 2019 — Rated 10 out of 10 by S.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

fast and efficient; however sometimes I worry that it's a little too fast...

Report a concern   February 7, 2019 — Rated 10 out of 10 by D.E. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

everything


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