Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2062 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 17, 2018 — Rated 10 out of 10 by A.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Patty is wonderful. She let me know when repairs to my house were necessary. I love coming home to a clean house. MM takes great care of me

Report a concern   October 17, 2018 — Rated 8 out of 10 by B.P. Merry Maids of Brookline & South Shore
What could we do to improve?

Patty’s terrific!

Report a concern   October 17, 2018 — Rated 10 out of 10 by J.L. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I was very happy with the last cleaning. They did a great job.

Report a concern   October 17, 2018 — Rated 8 out of 10 by J.K. Merry Maids of Brookline & South Shore
What could we do to improve?

Allow swifter to be used on floors ..much better results than vacuum cleaners!
Furniture dusting left much to be desired.

Report a concern   October 17, 2018 — Rated 10 out of 10 by J.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Great service...timely and professional!

Report a concern   October 11, 2018 — Rated 10 out of 10 by Donna Landis Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Your employees did a very nice job with the cleaning of my third floor. I would not hesitate to have them back thank you very much

Report a concern   October 11, 2018 — Rated 3 out of 10 by P.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Not all teams are the same. That is, one visit the service is good and the next time it absolutely sucks. My home is pretty clean when a team arrives, and I feel as though they take advantage of this, and try to sneak by without doing things.

Report a concern   October 9, 2018 — Rated 5 out of 10 by W.R. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Hardwood floors were not cleaned well at all, there was still hair in the shower drain, and the refrigerator (which we paid extra for) still had food residue on some shelves. Since this was a move-in cleaning, none of the dirt, hair, or stains were even ours, making it even more gross! For what we paid, I expected more.
On the other hand, there were some things that were done extremely well, like the baseboards, the stove, the granite countertops, and the kitchen cabinets. It was a mixed bag overall.

Report a concern   October 4, 2018 — Rated 9 out of 10 by J.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Patti was very good

Report a concern   October 4, 2018 — Rated 10 out of 10 by M.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

My apartment was so clean, thank you. There was a layer of cat hair on everything and they got it all. Very happy with the service!

Report a concern   October 1, 2018 — Rated 0 out of 10 by A.P. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

One of your girls in training put paper towels down my toilet and clogged it up.
I would like some money back. The extra money I gave because it was a first time job.

Report a concern   September 23, 2018 — Rated 9 out of 10 by J.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I like the phone notification of the time frame of service, and the service in general.

Report a concern   September 23, 2018 — Rated 10 out of 10 by R.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Everything is good

Report a concern   September 23, 2018 — Rated 9 out of 10 by Keith Kenney Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Great communication and responsiveness. Very nice and friendly. Overall a great experience so far and I would recommend the service to friends and family.

Report a concern   September 17, 2018 — Rated 10 out of 10 by T.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very thorough

Report a concern   September 15, 2018 — Rated 10 out of 10 by C.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

we like the efficiency the polish and the complete coverage of the house. We like the fresh fragrance of your products.

We want Brittany to continue cleaning for us.
thank you

Report a concern   September 15, 2018 — Rated 0 out of 10 by P.A.K.P. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

They didn’t do a golf d job cleaning the place. A lot of stuff was missed

Report a concern   September 15, 2018 — Rated 10 out of 10 by Marcia Davis Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I love the way customers are treated by staff at all times. The Merry Maid staff members present themselves in a friendly professional manner. I am comfortable with the staff member who cleans my house; it is a pleasant experience when she visits my home.

Report a concern   September 11, 2018 — Rated 10 out of 10 by M.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Staff always does a good job and is friendly and efficient.

Report a concern   September 8, 2018 — Rated 3 out of 10 by P.D. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

She did a good job. However, I could have done what she did. I really needed to have the floor cleaned with "hands and knees" brush scrubbing. Her second mopping still left dirty water and the floor was still dirty.

Report a concern   September 8, 2018 — Rated 10 out of 10 by E.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The Merry Maids who come to my home are thorough and caring.
They are open to suggestions.

I can question a product and they are willing to change to another.

Report a concern   September 8, 2018 — Rated 7 out of 10 by A.W. Merry Maids of Brookline & South Shore
What could we do to improve?

Overall I’ve been pleased but my last service was very disappointing. In my kitchen and bathroom, there were black smudges all over the tile that I later had to reclean to scrub off. It looked like someone wiped a dirty cloth everywhere. The cleaners were very nice but the end product was not good. All of my other cleanings have been great though.

Report a concern   September 6, 2018 — Rated 7 out of 10 by J.P. Merry Maids of Brookline & South Shore
What could we do to improve?

I don’t not know how the teams separate the workload in each house. Results are inconsistent from cleaning to cleaning.

Report a concern   September 4, 2018 — Rated 10 out of 10 by Rma Electronics Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

We use Merry Maids to clean our office. The staff is efficient and professional. The cleaning products they use smell clean and fresh not harsh. I would recommend Merry maids to my friends.

Report a concern   September 2, 2018 — Rated 10 out of 10 by A.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

We are always happy to see Kevin at our home. He takes his job seriously but is always upbeat and cheerful! It is so nice to have someone in your home who makes you feel comfortable and is efficient and caring in his attention not only to his work but also towards his customers.

Report a concern   September 1, 2018 — Rated 10 out of 10 by V.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

kC and her co worker did excellent work for the many hours spent on our home for the deep cleaning we needed for sale of our home.

Report a concern   September 1, 2018 — Rated 10 out of 10 by K.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

We have been thrilled with the service we receive. Ashlin is in our home most often and she really takes care with the work she does. I couldn’t be happier.

Report a concern   September 1, 2018 — Rated 4 out of 10 by J.S. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I was told it was a top to bottom clean and the service I received was not worth $400.

Report a concern   September 1, 2018 — Rated 10 out of 10 by R.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I have no complaints. The crews have all been above reproach. Can't wait for the next visit

Report a concern   August 28, 2018 — Rated 10 out of 10 by B.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

We always appreciate the good job that Kevin does for us.


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