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2062 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Patty’s terrific!
I was very happy with the last cleaning. They did a great job.
Allow swifter to be used on floors ..much better results than vacuum cleaners!
Furniture dusting left much to be desired.
Great service...timely and professional!
Your employees did a very nice job with the cleaning of my third floor. I would not hesitate to have them back thank you very much
Not all teams are the same. That is, one visit the service is good and the next time it absolutely sucks. My home is pretty clean when a team arrives, and I feel as though they take advantage of this, and try to sneak by without doing things.
Hardwood floors were not cleaned well at all, there was still hair in the shower drain, and the refrigerator (which we paid extra for) still had food residue on some shelves. Since this was a move-in cleaning, none of the dirt, hair, or stains were even ours, making it even more gross! For what we paid, I expected more.
On the other hand, there were some things that were done extremely well, like the baseboards, the stove, the granite countertops, and the kitchen cabinets. It was a mixed bag overall.
Patti was very good
My apartment was so clean, thank you. There was a layer of cat hair on everything and they got it all. Very happy with the service!
One of your girls in training put paper towels down my toilet and clogged it up.
I would like some money back. The extra money I gave because it was a first time job.
I like the phone notification of the time frame of service, and the service in general.
Everything is good
Great communication and responsiveness. Very nice and friendly. Overall a great experience so far and I would recommend the service to friends and family.
Very thorough
we like the efficiency the polish and the complete coverage of the house. We like the fresh fragrance of your products.
We want Brittany to continue cleaning for us.
thank you
They didn’t do a golf d job cleaning the place. A lot of stuff was missed
I love the way customers are treated by staff at all times. The Merry Maid staff members present themselves in a friendly professional manner. I am comfortable with the staff member who cleans my house; it is a pleasant experience when she visits my home.
Staff always does a good job and is friendly and efficient.
She did a good job. However, I could have done what she did. I really needed to have the floor cleaned with "hands and knees" brush scrubbing. Her second mopping still left dirty water and the floor was still dirty.
The Merry Maids who come to my home are thorough and caring.
They are open to suggestions.
I can question a product and they are willing to change to another.
Overall I’ve been pleased but my last service was very disappointing. In my kitchen and bathroom, there were black smudges all over the tile that I later had to reclean to scrub off. It looked like someone wiped a dirty cloth everywhere. The cleaners were very nice but the end product was not good. All of my other cleanings have been great though.
I don’t not know how the teams separate the workload in each house. Results are inconsistent from cleaning to cleaning.
We use Merry Maids to clean our office. The staff is efficient and professional. The cleaning products they use smell clean and fresh not harsh. I would recommend Merry maids to my friends.
We are always happy to see Kevin at our home. He takes his job seriously but is always upbeat and cheerful! It is so nice to have someone in your home who makes you feel comfortable and is efficient and caring in his attention not only to his work but also towards his customers.
kC and her co worker did excellent work for the many hours spent on our home for the deep cleaning we needed for sale of our home.
We have been thrilled with the service we receive. Ashlin is in our home most often and she really takes care with the work she does. I couldn’t be happier.
I was told it was a top to bottom clean and the service I received was not worth $400.
I have no complaints. The crews have all been above reproach. Can't wait for the next visit
We always appreciate the good job that Kevin does for us.
Patty is wonderful. She let me know when repairs to my house were necessary. I love coming home to a clean house. MM takes great care of me