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based on 2064 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Liza and her team ROCK!!! They were kind and empathic towards my 90 year old mother and they did an awesome job of cleaning.
Liza and Darcy arrived on time and didn’t rush the cleaning. Products used didn’t leave a strong unpleasant fragrance.
Cleaner does a good job and is pleasant.
The fragrances when we arrive !
always done well
We have been very happy with Jodi. She frequently has someone different with her but she is the constant presence and she does great job!
Products used did the job and smelled good. Cleaners were personable and professional.
Slightly more thorough coverage of entire apartment
I love how positive your team is and how professional and serious they take their job. I love the products used kept my home smelling fresh and clean. Thank you!
We appreciate the excellent work and pleasant personality of Kevin, our regular Merry Maids service provider.
They did a very thorough cleaning.
Very happy with service
Job well done
Everything
Very attentive service, friendly staff, great attention to detail. Thanks.
I like when everything is neatened up a little after the cleaning - towels are lined up, pillows are arranged, things like that.
Can you please ensure trash bags are put in the trash cans in the upstairs and downstairs bathroom? This is done inconsistently. Also clean the top of the trash can in the upstairs bathroom, it collects a lot of hair spray build up and, again, is inconsistently wiped down.
Professionalism thoroughly clean our home and friendliness
Liza and Colleen are the best
Our cleaners are very thorough and friendly!
Teresa and Nancy - models for how service should be.
Give them raises!
Kevin does an amazing job!
They let me know when they are arriving. I have the same person Nancy who knows my house and what needs attention, always pleasant and does a great job. I am always pleased my house is neat and clean when she finishes.
Bruce Fernald
12 Pine St.
Abington MA 02351
Very professional always. Products are very effective and not overwhelming. Keep up the goof work.
People are very thorough with their cleaning. People are very friendly.
Merry Maids is open to your feedback, both positive and negative. I think that one of the best things for me is that when I express any concerns about the way the work is done they are always willing to work with me and take all of my individual requests seriously. It's a difficult service to provide, and they are willing to personalize your cleaning teams so that you are satisfied with the way the cleaning is done. We all have different expectations about the outcome of our service, and being an older person my expectations are pretty high. They have no problem making sure I'm satisfied with their work - whatever it takes! The products work well.
The maids are very meticulous! Thank you!
Overall the experience has definitely improved from where we started. Recently there has been a new crew (yesterday and one other week) where Casey was assisting with cleaning. I have been much more impressed with the level of cleanliness with Casey's team and would like for them to handle the cleaning going forward. I will also send an email.
In regards to improving? It would just be the details, ensuring all rooms are tidy and floors/rugs are cleaned. Sometimes it seems that a corner or by the bed might not be done. Again, overall I am satisfied though.
house never feel really clean. often not dusted under furniture
Great
Nancy is always here within the time window. My home is always clean after she is done which means your products are effective.
I know my walls were dirty, but that was the only reason the team was there. I just felt they could have given it a little more attention to detail. When they were done and they asked me to spot check, there were glaring spots where the cleaning had dried and the dirt was now more viable than before they started. They spot treated those areas, but again, I had to go back and do more of it after they left.