Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2060 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 26, 2018 — Rated 10 out of 10 by J.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Cleaners very personable and thorough. Would definitely recommend. First name removed F.

Report a concern   August 26, 2018 — Rated 10 out of 10 by M.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Nancy dies a great job. She is very thorough.

Report a concern   August 25, 2018 — Rated 5 out of 10 by C.V. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

My floors had not been cleaned enough

Report a concern   August 24, 2018 — Rated 10 out of 10 by P.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The people that cleaned our house did a very nice job
Were friendly courteous and worked very hard
Good job

Report a concern   August 24, 2018 — Rated 8 out of 10 by J.P. Merry Maids of Brookline & South Shore
What could we do to improve?

Generally, the cleaning is great. It does not always seem perfect though, for example, a soap dish that wasn’t cleaned in the bathroom or the spot behind the bathroom faucet still dirty.

Report a concern   August 22, 2018 — Rated 10 out of 10 by Silvia Mauerhofer Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The cleaning is always done very well and the house smells good from the products that are being used.

Report a concern   August 22, 2018 — Rated 10 out of 10 by Susan Mosher Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Nancy is a shining star! Always going the extra mile.

Report a concern   August 21, 2018 — Rated 10 out of 10 by P.K. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Women who come to our home are very professional and friendly
House looks and smells so clean and bi d when they finish here

Report a concern   August 21, 2018 — Rated 10 out of 10 by Julie Zuis Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Two weeks ago on Thursday was my cleaning. I left the house very early in the morning. Had a difficult day at work and arrived home after 9 pm. I opened the door and saw the clean house but more importantly was the smell of a clean house. It put a smile on my face. Nancy who regularly comes to my house is awesome. My troubles are less when I come home to a clean house. She is always doing extras for me.

Report a concern   August 21, 2018 — Rated 10 out of 10 by M.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Nicole (in the office) was great to work with on coordinating and the two ladies that came to do the work were fantastic. They work straight through, were very pleasant and were very thorough in their efforts.

Report a concern   August 21, 2018 — Rated 10 out of 10 by J.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The workers are always cheerful and willing to clean to their best ability. They do a good job, arrive on time, and listen to our requirements. We have especially liked Kevin's work. He is cheerful and works hard.

Report a concern   August 21, 2018 — Rated 10 out of 10 by T.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I think they are great

Report a concern   August 21, 2018 — Rated 10 out of 10 by Elinore Loscocco Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I think that Nancy does a great job for us and Alison love the products used in the cleaning.

Report a concern   August 21, 2018 — Rated 10 out of 10 by A.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Products are great. Liza is wonderful

Report a concern   August 21, 2018 — Rated 9 out of 10 by M.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I like that the cleaning team was able to use my products (I am very sensitive to cleaning chemicals).

Report a concern   August 21, 2018 — Rated 10 out of 10 by Thomas Leonard Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

It really helps relieve the depression I feel from having lived in bachelor squalor

Report a concern   August 21, 2018 — Rated 10 out of 10 by M.E. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Cleaning done very well. Cleaning materials used make apartment look very well after it is cleaned

Report a concern   August 21, 2018 — Rated 10 out of 10 by D.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Thoroughness of the work performed.

Report a concern   August 17, 2018 — Rated 10 out of 10 by S.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

darcey and paul are thorough and have a pleasant attitude

Report a concern   August 13, 2018 — Rated 8 out of 10 by S.M. Merry Maids of Brookline & South Shore
What could we do to improve?

It was deep cleaning but sink was not cleaned and some parts of the bathtub were not either

Report a concern   August 8, 2018 — Rated 2 out of 10 by D.N. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I do not believe I should have been charged an extra $50 for cleaning an empty house. When you gave me an estimate you figured the house was approximately 1450 square feet. if the cleaners and I am not sure how many there were could not clean an empty house that size for the price I was given then you need better cleaners or more cleaners, just because it took them longer than usual that is not my fault. if the cleaners worked faster than they would have finished sooner. I feel that you tell all clients that there could be an up charge of up to $50 then you charge them the $50 when it is done for whatever reason. I would not recommend you and I would always tell the homeowner to make sure they are there so they can supervise.

Report a concern   August 5, 2018 — Rated 9 out of 10 by V.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Response time was quick, and the attention to detail was very good.

Report a concern   August 4, 2018 — Rated 9 out of 10 by E.J. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The consistencie of the day and time of arrival. The products used do not cause coughing or choking and leaves the bathrooms with a lite clean scent.

Report a concern   August 4, 2018 — Rated 10 out of 10 by J.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

You supply and store everything

Report a concern   August 4, 2018 — Rated 10 out of 10 by J.P. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

They did a thorough and deep cleaning

Report a concern   August 3, 2018 — Rated 8 out of 10 by E.P. Merry Maids of Brookline & South Shore
What could we do to improve?

Sometimes the people who substitute are not as thorough as Brenda who is the person who typically cleans my house. the person who cleaned today 8.3.18 was not as thorough.

Also, would love to have an option of a 'deep cleaning' where you wipe the walls, do a more detailed clean on things like baseboards and floors.

Report a concern   August 1, 2018 — Rated 10 out of 10 by D.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The home that you cleaned was being sold and papers being passed 5 days after cleaning was done-you were able to fit us in at very short notice and all was done perfectly. Thank you so much for your quick response!

Report a concern   August 1, 2018 — Rated 10 out of 10 by C.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Today Kevin did some extra work, he cleaned a refrigerator upstairs.

Report a concern   August 1, 2018 — Rated 3 out of 10 by M.B. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I paid $360 (plus tip) for a “deep clean”. For this price, I expected everything to be cleaned, not just redoing everything I had already done. There was still dust on the bed frame, food stains on the kitchen walls, and very obvious fingerprints on the windows (which so had specifically requested be cleaned). While I am appreciative of what was done, it was certainly not worth the price I paid.

Report a concern   July 24, 2018 — Rated 10 out of 10 by Dave & Maryanne Malekpour Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The team that cleaned my home were thorough and effective. Care was paid to making sure everything was done. After the house looked and smelled clean!


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