Customer Testimonials
Associates are very attentive and patient.
Sales staff was knowledgeable and patient.
Very thankful for the 60 day guarantee
Local store with convenient locations and hours, friendly staff, good selection, and I was able to verify online that the style and size I wanted was in stock then try on in-store.
Oh, and the return/exchange policy is great too!
Love your help, approach, selection of products.
Amazing customer service - Jeff at Patterson Ave Fleet Feet is so wonderful. Will always but my family’s running shoes and sunglasses from this store because of the fantastic customer service.
Staff were very friendly and knowledgeable. Helped us find the right shoes for my daughter for cross country based on her arch and results from the walking scan. So cool!
Very informative and helpful.
Competant and friendly service.
Joe was very helpful and knowledgeable. The process to properly fit me for running shoes was simple and didn’t take long. Joe did a great job explaining every step of the fitting process and took time to answer my questions. Overall, great experience.
I love my Brooks walking shoes! I especially like the way that they measure your feet to determine a proper fitting. My feet had changed since my last pair purchased. Customer service is definitely a top priority at Fleet Feet and I will not go anywhere else when I need a new pair of shoes.
Always great service. Great staff and selection.
Service and selection
Knowledgeable, friendly staff.
Great customer service!!
Individualized service that is not rushed. We appreciate the time that was spent with us. The associate was very knowledgeable about the product he was selling, as well as the sport of running. He was able to make recommendations and provided information we did not know. High quality products and provided an exceptional customer experience!
My salesperson Colby, was the best! He gave me terrific recommendations! I bought two pairs of solid shoes.
He was patient with my questions, and was the very best!
I like your foot analyzing equipment too.
Colby showed me some inserts that I needed to make my new shoes feel the best for me.
I am so happy with my purchases, and the professionalism of your staff member Colby.
Based on my experience, I have already referred people to your store.
Sincerely,
K Hopper
I really appreciate your personal evaluation of my stride and my foot issues to help me find a comfortable shoe for my walking exercise. I've even received recommendations for socks, which have been great. I've never been as comfortable in my walking shoes as I am now. Thank you!
Outstanding customer service, and great shoes
Everyone was very polite and professional. Very helpful with sizing and determining best shoe for me.
Good customer service. Knowledgeable workers.
Very comprehensive evaluation
Great help. Very happy with purchases.
Went in and got just what I needed. Jeff was very knowledgeable and pleasant to work with!
The store is very nice, good lighting and well organized. The customer contact people are very cordial and efficient in helping you make a great purchase.
One-on-one customer service was top-notch. Jeff (at Richmond,VA - Short Pump store) was fantastic for helping me figure out what I needed. He was informative but never pushy. Loved working with him and will return in the future. Awesome customer service and guidance!
Personal assistance and finding a good product
Very thorough and targeted to my very specific running needs and physical issues.
First time customer. Service was excellent. Shoes socks and inserts were just the thing I needed.
Friendly knowledgeable associate. Variety of footwear to choose from