Customer Testimonials
Personalized assessment of fit
I found the whole process very quick and helpful in assisting me in finding a new pair of shoes.
Helpful advice, quality products
Great service! Friendly and knowledgeable and always has what I need.
Good and knowledgeable fitting. Friendly and helpful staff.
Customer service and thoroughness provided by Harrison. He explained things clearly and did not rush me in a decision even though the store was busy. Good selection of brands, styles and sizes to provide options
Amazing
Jeff is simply delightful and great to work with. I have worked with him several times through the years. His shoe recommendations have always been based on my specific physical need at the time and surpass my expectations.
Friendly, knowledgeable service.
Sales associate was very attentive and helpful.
Great customer service!
I loved the personal service provided by the associate.
Harrison was awesome
Loved the door measurement devices. Hoping this new pair of shoes will work wonders for my crazy fee!
Customer service was excellent. Product offer was also very good
Knowledge of the sales staff and variety of products.
Harrison took care of us in the Richmond store and he was very accommodating and personable.
Our sales representative was very knowledgable and used his expertise to fit my son with the best shoe for his foot!
salesperson (Joe?) was great, brought me shoes quickly & had great stock of Hokas
Good quality shoes that feel comfortable.
The sales person was courteous and seemed knowledgeable. I am hoping that this shoe will serve me well. The best part I like is the two months return policy.
I love your shoes especially the Hoka brand. The inserts and socks are great also. The best part is the great customer service and the attention to detail. I appreciate that my past purchases are kept on file and that your employees go to great lengths to help the customer find the right shoe and that they have new technology to make it quick and easy. All around top rate customer service. The best shopping experience I've ever had every time.
I was very happy with the costumer service, I like all the knowledge they have about running shoes. I hope I choose the really get pair for me : )
Great customer service
I especially liked the personal care & attention that Joe gave to me on a recent visit. He was kind, patient, & knowledgeable, all traits that are missing in retail & society today. Many thanks to you Joe, & I love my new shoes!
The person helping me put did a great job addressing me issues and needs. Shoes fit well and I have lots of toe room to help with my bunions.
The service is excellent and the variety of products
prompt friendly service and shoes that I like
It was a great experience start to finish! I appreciated the time spent with me and the expertise of the staff. I have a great new pair of shoes!
I was impressed with foot measuring technology and Pressure point mat. Associate described based on my pressure point mapping problems I could experience which she described each foot separately and with pin point accuracy of what I was experiencing despite I never reveal to her and she never got a good look at my feet because I put socks back on immediately after measurements. She brought out three different shoes to try. Sizing spot on and her first recommendation was Hoka 8 second Saucony and Brooks. All felt good but Hoka 8 was best walked seven miles today in them today. Feet felt like I hadn’t put in any effort not sore at all. Blister resistant socks were new to me as well highly recommended. I like overall no high pressure sales approach associate took she listened to my needs and let me determine was best for my needs. While at same time made me aware of promotion that was available if I choose to take advantage of which I did. I am a referral of one of your previous clients. My sale associate made me feel comfortable with whole experience I am very self conscious when exposing my feet and can’t stand anyone to touch them. Associate treated me with concern and could tell she has passion about helping people the job is well suited for her. As business owner dream employee.
Greetings,
My sales associate was very informative and knowledgeable.
Anna was great helping to find the right shoes. Thank you so much.