Customer Testimonials
Your team is the best! I purchased 3 pairs of shoes before I got the right one and your team didn't seem inconvenienced in the least. I appreciate your willingness to help and flexibility. I will keep coming back here for new running shoes every time!
Great customer service at Fleet Feet! They have a fantastic selection of shoes and listen to your needs and what you would like to get out of a shoe. Everyone is friendly and willing to do what it takes to get you in a shoe thatbis right for you
Very friendly,professional staff (Kerri.) Extremely knowledgeable about my concerns and the products that she felt would help me. I was blown away by the way I felt after trying on the first pair of shoes with the orthotics inserts. No pain in my knees and I was walking normally for the first time in 8 years! You have a customer for life!!! I cannot thank you enough for giving me my life back! God Bless all of you and the wonderful work that you do! ♥️♥️♥️Debra Last name removed
Enthusiastic sincere informed personalized attention. The store was very and I still did not have to wait to be helped.
First class employees. Dependable, helpful, & knowledgeable of products.
Quality products and attentive service
Foot scan, excellent staff, great products.
Friendly and knowledgeable staff, great diagnostics to help find the right shoe, large selection and good rewards program. :)
Your store not only has an array of items for runners and walkers, but the positive attitude of your assistants always brings a smile. It is certainly a "feel good" atmosphere. Thanks so much for being there and providing us with shoes , apparel for helping us look our best while we enjoy our time out on the paths and roads. BG
Isabelle was fantastic listening to my concerns and recommending a new product to help me avoid blisters on my toes.
We like your retail store in Richmond - excellent service and product knowledge
Before buying my shoes and inserts from Fleet Feet, I had near constant pain in my feet, legs, and back throughout my work shift. I work at Home Depot and am always on my feet. I have been wearing these since I bought them. 4 days and after an entire shift (recently one of them was much longer than usual) I have no pain at all. Maybe slight discomfort from standing on concrete all day but it's more of just regular body fatigue than actual pain. I have tried very expensive tennis shoes, work shoes, and inserts from just about every place that I could imagine, including Red Ring, and I have never found a pair as good as these. I've already told a bunch of people at work who suffer from those concrete floors like I do. Many of them are excited to try them out and get some much needed relief. The product is amazing, the service at the Short Pump store was fantastic! Jason and the rest of the associates are very knowledgeable and help both my mom and I find exactly what we needed. Thank you so much! I will continue to spread the word.
Very personalized service, very precise measuring. Great customer service and great products!
Excellent customer service!
I have not used the product long enough to give an evaluation on that but the customer service was phenomenal the lady that helped me was absolutely great and everybody was very nice
Awesome help from manager Harrison!
The customer service was AMAZING! I love how the agent really took the time to learn about me and what my issues, concerns, and preferences were.
The products are good quality.
I will definitely stay loyal to this store.
Anthony was an excellent helper in finding my correct fit.
Jeff at the short pump store is all about customer satisfaction. Great experience !
Every visit to the Short Pump store is a pleasure! The employees are so agreeable, patient, and very knowledgeable, making me feel as if they truly care and know what to recommend for my comfort and function.
I like the quality of the products and the knowledge and help from the sales staff. They're always spot on!
Friendly, knowledgeable staff
Your employees are both knowledgeable and helpful.
Jeff was very knowledgeable and walked me through my analysis and explained things in detail. He used the information I shared to explain recommendations and while he did show me additional items it wasn’t an aggressive sales pitch. Looking forward to running in my new shoes!
Really great service and got exactly what I came in for!
Great products and service!
Great service! Holly was awesome.
The associate who helped me was very helpful and friendly in the process of getting my father a pair of shoes. She was also pretty thoughtful, as she brought out simple color scheme shoes rather than gaudy, bright colored shoes (my father is in his 70s).
Great experience all around
My feet feel much better with the right shoe
Comfortable good fitting shoes. Friendly service