Customer Testimonials
Fleet Feet didn’t have the size I needed for a particular item so they special ordered it for me to the store so I could avoid shipping! They are always so helpful and I love the rewards program!
great quality selection and outstanding salespeople to help get correct size
The service was fantastic, especially the associate being incredibly patient and insightful with my decision of which shoe would fit my needs. I am a long distance runner and was seeking a shoe that could provide great support and has an excellent fit to my foot.
Excellent, knowledgeable staff. Solid inventory.
We were welcomed when we entered the store. Sales rep was very friendly and knowledgeable. She took lots of time with us. Would return and recommend.
Carey was very knowledgeable, patient and skillful in helping me find the right shoe.
I appreciate the personal and helpful service from Fleet Feet. They make sure that the shoes you are considering fit your particular feet well and are comfortable and suit your needs. They take their time with the electronic analysis of your feet to get a feel for what type and brand of shoes will fit you best, and you never feel rushed in choosing your shoes.
The lady helping me was awesome about a pair of running shoes that fit and feel great. I also bought some HIIT shoes.
Associate very helpful
Friendly, helpful, good selection
Good selection of shoes and appeal (with two locations which is convenient) Great service.
Very personal and successful. I love the shoes I got -- they feel great!
Wonderful service and friendly help in store when an order was out of stock . Also your emails alerting me of above were full of forgiveness and kindness . Well done !
Great people work there! Makes the visit so enjoyable!
I like the personalization. I have bought 2 pair of shoes in the past 2 months. One for running on roadways and one for trails. Both times, the associates listened and gave me great options and I came away happy.
Very knowledgeable sales person
I liked Isabell she made me feel very comfortable
My sales person was very helpful.
Ben at the Short Pump, VA location was absolutely amazing. He took the time to measure and make sure my new running shoes were a good fit. He also gave me advice on lacing them for better support. I love Fleet Feet!
Employees know their products and are extremely helpful!!
Anthony was great!
The personalized service and variety of options, as well as their knowledge of each kind of shoe and where its best used has been extremely helpful to someone who has feet issues, including planta fasciitis and big toe bone spurs.
Knowledgeable staff and great shoes!
Scott was extremely helpful!
Ben was very helpful in explaining the results of the assessment and patient in explaining the differences in each sneaker he brought out. He was clearly very knowledgeable!
I have patronized Fleet Feet for three years. Every time I go in, the sales people are knowledgeable, friendly and customer service oriented.
Excellent choice of shoes that fit and are comfortable for my purposes. Service is ALWAYS professional, courteous and unhurried.
Great service! Even though you were busy Saturday afternoon, you took the time to scan and fit every customer. And you were able to offer multiple options for my narrow foot! Thank you!
Selection, service, and return policy.
The right shoes are critical so having professionals who are able to assess gait and feet specifics to match them to a selection of appropriate shoes is vital. I will no longer purchase exercise shoes without such advice. After all, good quality shoes are the only expense required for walking and my feet are worth it.
Great shoes and selection! Fantastic customer serviceS very friendly and delightful!