Customer Testimonials
Extremely knowledgeable staff and great selection.
They always have what I need! Great selection and great customer service.
Very helpful staff.
They know their product and how to fit you
Personalized attention, knowledgeable staff
Harrison Toney was my salesperson in the Richmond, VA, store. He is an amazing runner in his own right, so I felt like I could really trust his advice. And he did an amazing job of narrowing in on exactly the shoe I needed for my age, running goals, and body/foot type. I have already been running on these amazing shoes and they have made a world of difference. Harrison was extremely polite, friendly, and knowledgeable. I think it's a great store and I would tell anybody who's serious about running to check out Fleet Feet.
Great quality, service, advice, suggestions, knowledge and overall shopping experience
your employees take the time to recommend the right product. They listen to your needs and then recommend solutions.
Impressed with staff knowledgeable to what best for individual issues with balance & size. Staff taking their time to explain & recommendations.
I appreciate the kindness and attention to helping me find the perfect fit for me.
Everything!!!
Outstanding customer service and and a wide
Selection of shoes.
Great service, staff was patient and really tried to find a product that I was happy with.
Specifically, the attention to my concerns and the patience.
So nice, informative, and attentive!!!!!
The whole experience was great! The person who worked with me to find a new pair of shoes was patient and informed and so helpful!
the product knowledge especially as applies to customer need. Extremely helpful and informative. Very pleasant!!
I love my new Hokas! The customer service was exceptional. I was greeted, welcomed, and treated like a million bucks! I had a great 1:1: experience being evaluated and fitted for the best running/walking shoe.
Ben provided great customer service. He is very knowledgeable and makes suggestions based on customer needs
Great service from Anne fitting me with the shoe that was just right for me. Quality products.
Scott was determined to find a shoe I could wear. I was grateful for his tenacity and compassion.
Professional & well informed staff; variety of shoes to sample.
Kerri was working at the Fleet Feet on Patterson Ave, and she was the most helpful sales associate we’ve ever encountered. My wife has a lot of problems with her feet. Kerri was familiar with the ailments and had solutions. The inserts, socks, and shoes have my wife’s feeling the best they ever have.
Knowledgeable staff and plenty of choices for shoes.
Friendly knowledgeable staff
Great service Anthony was very knowledgeable!
Great service
Very helpful
The associates are very knowledgeable and are willing to take the time to ensure you get the correct shoes.
Associates take great care to make sure you’re in the right shoe that meets your needs. Your product selection is superior and orders from other stores arrive promptly.
personal service was great