based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We had seen a particular used fifth wheel prior to arrival, Mike took us to view 2 trailers we were interested in - gave us time to look them over and discuss them both. There was no pressure and it was a comfortable and efficient process. We had been back to conduct financial business and then again to go through the trailer prior to picking it up. The staff at Alpin Haus Oak Ridge are friendly and helpful would recommend this dealership!
Sales department and service department are second to none. Great service
Improve parts expediting. Great communication with Service Advisor.
Wide selection. Friendly staff. Easy to conduct business.
Service seems to be great. You did what needed to be done in a timely manner. Staff was congenial.
They show a genuine readiness to help with any problems and repairs. The fact that they stay in touch throughout my repairs and keep me informed of any items that may need repair or replaced. They were overwhelmed with RV’s there for repairs and still took mine in and proceeded to address my concerns in a timely manner. ETL
Staff was very friendly and helpful.
Service dept is horrible
Friendly staff and great service.
Just not keep us on hold then hang up with no chance to leave a message. However I have texted and received an almost immediate response.
I enjoy the warm friendly atmosphere at the business and of course my favorite salesman STEVE QUILL!
I highly recommend the business to anyone looking for an RV.
very knowledgeable service Technicians, eager and patient with customers
“Communicate” I shouldn’t have to contact Oak Ridge and or Port Jarvis to find out the status of warrantee repairs that had to be made from date of sale. May 2023 will be one year. I guess I’ll just continue to contact you every 3 to 5 weeks to find out the status. Both service departments definitely needed a little cleanup in customer relations. Everybody apologizes, but still nothing gets done in a timely matter. I don’t care how busy you get don’t make promises that can’t be kept.
Your personnel in the service department are very nice to work with
From Charles our salesman to the entire staff making the decision to buy our RV was easy and relaxing. There was never any heavy selling just straight up information that we asked about the RV. The Service department is exceptional as well as the personnel in the Store. We wouldn’t think of going anywhere else for all our RV needs.
Thank You
Brian & Barbara Reilly
Great service and employees are great also
I was charged $1000 for camper prep and I'm not sure what "prep" really means. When I got the camper home there was caulk spread on the floor, there were scratches in many locations on the cabinets. The floor vents contained saw dust and a metal piece from when they cut the hole in the metal HVAC duct. The closed and bathroom doors did not close correctly, and the entry door required adjusting to close. The nails on the ceiling were covered with caulk but required wiping down to get rid of the residual caulk. There was a gap between the wall and the floor in the bedroom floor and the bedroom cabinet drawers were not installed correctly.
Although these issues were fixed, I feel that Alpin Haus should had taken time to go over the camper to ensure these issues were corrected prior to delivering the camper to me.
Impossible to get someone to answer the phone.
Always courteous folks...
A little expensive
Service dept personnel in Port Jervis location are absolutely wonderful to deal with. I have dealt with Louis, he is awesome and Mark, also awesome. These guys will keep you posted about parts on order and will get your rig in and out on time.
Great professional service by very nice people.
Highly recommend working with the Alpin Haus professionals if you wish to buy an RV. All were very helpful and responsive and so nice to work with.
They have a great inventory and their own service and parts center. We are very happy with our new RV.
Takes way too much time to get my motor home repairs done. Forever Warrenty is becoming a joke.!!! Dropped my motor home off Oct 31 st and it's November 6 th today and it's still not ready.
Our camper was in for a repair to lag bolts, which needed to be accessed from the master bedroom. Instead of removing the carpet from the outer edges to keep it whole and intact, the tech apparently sliced the carpet in the middle, and then after the repair was made it was just stapled down so there are rough edges, it’s not down tight, and it’s going to fray over time. (Not to mention it would cut up your ankles if you brushed up against it. This carpet wraps the ‘curb’ that runs along the length of the bedroom)
I would hope that the techs would be more conscientious when taking things apart for repairs.
To make things right, the section of carpet should be replaced.
Thank you
Randy and all that have helped with my issues were fantastic
Worst customer service I have experienced ever.
We were told by the sales rep that the unit qualified for a "lifetime" warranty because it was relatively new. When meeting to close the deal, we found out that the warranty was limited to certain items and conditional on paying for yearly maintenance after the first year. A more comprehensive 5 year warranty was offered at cost of $4,000. It would have been useful to know these details before agreeing to the purchase.
Very professional…. Organized…. Clean facility’s. Customer service from first phone call to the final invoice was stellar!
Courtesy and honesty. Made the transaction a pleasure.