based on 3919 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and helpful
From sales to service, just one small hiccup that was instantly fixed, warm, honest interaction. Found, from driving in, to serviced trailer and leaving the lot, you will not be disappointed.
Price to fix my camper changed 5x than after having it for 3 months they decided to tell me they “couldn’t fix it”
Service done satisfactory and professionally. Service techs are all nice people....no issues at all!!
Your salesman Mr. Arthur Cooper was the best - patient, very informative, and NOT pushy - the only type of salesman I can deal with. Mike in your service department followed up on a refund I was due, and with immediate phone calls made it happen.
In general, the atmosphere at your Gansevoort location is friendly and welcoming.
Robert Koetzner
The people at alpin haus are the most accommodating group of professionals I bhave ever done business with
. Their business mgr Keith is excellent at his job as well as their sales professional Nick very low pressure . My experience withe entire crew was nothing short of perfect and yet professional.
It was a great experience with Alpin Haus . I will highly recommended to my friend and family.
They are very professional on RVs and sales team as well . Thanks to Jake Reinhart my favorite sales make deal come true.
Everything has been made right since the last negative review. It's just disappointing that the only way we get anywhere with service (even a call back) is to leave a negative review (happened twice now). Salesman was great!!! New guy in service really seems like he's trying, and like I said, things seem like they're finally ironed out now. Hopefully, things will continue to improve!
Big selection and knowledgable staff.
Excellent service. Polite, professional, kind, helpful and listens to all concerns. This is our second camper from them. Would highly recommend to others.
The service rep is very on the ball. How ever I have not taken back the trailer to evaluate satisfaction of repairs and verify nothing is damaged on my unit. so this questionnaire is really being asked of me at the wrong time. Up to now she has done an excellent job keeping me up with progress and information.
Service was amazing! Greg, our sales person was excellent!
Beautiful facility in friendly staff. Great service.
Brian has been an outstanding communicator and very helpful scheduling my repairs as well as storage. Very much appreciated
They are just as service oriented as sales oriented. As opposed to other RV dealers who only care about RV sales and have terrible service later.
Nice eork
You did not disappoint me. It’s just very unlikely that I will be talking with someone who I know that owns a camper around here. However if everyone around me owned a camper like they do a car I would recommend your services. The service manager seems to be very on the ball she seems to understand her job well. I am under the impression you don’t have a large garage staff
We found all of the staff there to be delightful to work with. Informative and patient with my many questions. they worked to make this sale go smoothly and to address all isssues with the travel trailer during our walkthrough.
This specific experience was a 10. The experience I had in the fall is why I’m giving a 7.
It is always a pleasure doing business with Alpine Haus either by email or visiting their shop!
Service
Service has been nothing but exceptional!!
I have only experienced parts and service and they are top notch. I recently moved here from CA and was hoping to find a trustworthy repair facility and I did. Always extremely helpful and timely for the busy rv’er. Sounds like a ad, but takes the stress away. Thanks guys for getting my Ram and Alpha put together. And the hamburger.
I would definitely buy a new rig from you down the road.
Bob
Reasonable prices and great service!
Nice campers
Very professional and friendly. Are not pushy
I spoke with general manager Justin. Also spoke with regional manager about many problems with service. Rv was there for 3 weeks and 2 major issues brought in were never fixed.
Very convenient to have you set up and deliver trailer to a site.
I had an outstanding experience
The people are great!
From a friendly receptionist each time we entered, to spending good quality information and sales time with Charles to a easy process with Kyle and nice walk thru with Lance, the Alpin Staff is excellent. The facility is complete and comfortable... good selection and found just what we were looking for on the website and it was ready in the yard.