based on 1755 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Gets right back to you. Great service.
Kelly and Parts is great. She gets right back to you been dealing with her for a year. She is probably one of your best workers so is the other girl too like salesman Mark house he seems to be very nice hoping to pick up my camper in the next week or two and have no problems.
Helped us find the proper camper for us. Customer service was excellent.
It would be helpful if all repairs could be done at this site. Service as far as it went was very good ; communicative and friendly.
Great staff, very knowledgeable. The process was nit difficult, everyone was able to answer any questions we had. Each person along the process was available and or got back to us right away. Grat team there!
Both James our salesman and James in finance were awesome...our walk thru with Blake was very thorough ....all A+ from our family experience
They make you feel like family
Alpin Haus stores my RV at a reasonable price and their service technicians are wonderful!
Well, first off you can't do anything to make it right.
NICK, our salesperson was great. however when fifth. wheel was delivered to our home the cabinet door in kitchen was suppose to be strapped down and it was not. during transport damage was done to the outside of door. CALLED immediately to report incident of damaged door. also the fan shroud was cracked and I reported that also. one of the tire monitoring tire pressure did not work. this was also reported. told us we had to now bring the trailer back to them and they would take care of all of the problems. I was told that fifth wheel was ready to pick it up. pulled in the yard and notice that there was damage done to the front of the brans new fifth wheel. Someone in the yard hit it while it was parked and no-one ever called to notify us about the incident . it was hit and it was cracked it had to go to a body shop. we just had the protective coating put on unit. we where informed that the body shop would reseal it where the damage was done. not even sure if that was completed. went to pick up unit from Alpin Haus the second time and returned home at which time we put slides out went into the unit and Cabinet door was still damaged and fan shroud was still cracked and the tire pressure gauge was not replaced.. mind you the unit was there for 2 weeks plus. it was getting close for us to leave NY as we where moving. we made so many phone calls about the repairs that at that point we could wait no longer . repairs where never taken care of. Every time we called there was an excuse or no one ever answered or returned our calls. it was a nightmare. they finally mailed us a tire gauge to us when we moved. after all the phone calls they said they would finally replace the door, but it was too late because we had moved, We bought the top of the line luxury fifth wheel , our first ever. We were so disappointed in the overall service of ALPIN HAUS. Buyer beware. I would not recommend this company for anything.
Dave B. did a great job. Found the problem and got it fixed. TY
Tiffin RV’s are simply the best!
Great customer service and RV service.
Larry
Great people, not pushy, very knowledgeable, made sure our concerns were heard. Great walk through of our camper, service and store. Highly recommend.
Brian and the service team always very helpful and accommodating
Great response to my needs for my trailer.
EVERYTHING!
I am from New Jersey but I love take my RV for crevice to Alpin Haus in Port Jervis,NY, they are very professional and very friendly.
Thank you everyone for take care my motorhome.
Hvargas
Very family oriented business. No pushy salesman. They are very transparent with costs. You leave the place feeling like you will be taken care of if something happens to your camper. Very pleased we did business with Alpin Haus.
When someone is purchasing a new camper.
It would be nice to be informed of the issues with the gaskets on the slide outs.
My camper is only four years old and I’ve already had to have gaskets replaced twice. Most recently the bottom gasket caused extensive rot to my floor. I had to go through my insurance company to get it repaired because it was not covered. I paid $22,000 for the camper and the repairs were over $8,000.
My camper stays in one spot Year-round. And I keep it well-maintained. Little disappointing that I’ve had to have these issues with water getting into the camper. Other than that the staff that works there are all courteous and professional.
⭐️⭐️⭐️⭐️⭐️'😳
I Purchased a Class B Motorhome 3yrs ago and I have no regrets. My only complaint is that they are almost 1 hour away from home. I drive by several closer RV dealers to get there but it's well worth doing so. Special thank to Randy and Jennifer and all the service crew.
Fun, kind and very helpful employees!! We were very pleased to do business with them!! We can’t wait to enjoy our new Jay Feather!!
Wide range of product
No pressure buying
Knowledgeable team
Knowledge, service, communication!
yes
Friendly knowledgeable
Nick, Rich, Mark, and Keith were absolutely INCREDIBLE to work with start to finish. We started our search with a different dealer but decided to purchase at Alpin Haus because of our interactions with these fantastic people! My wife and I left the showroom after our demo and signing with smiles on our faces in disbelief at how well we were treated and how knowledgeable and welcoming every employee we crossed paths with at the Port Jervis location. We are very happy to hear about the new location because it will be where we buy our next RV.
Your staff is proffesional and accommodating. You are selling a quality product and support the RV experience.
We had a great experience trading in our 5th wheel and purchasing a replacement. Everyone we dealt with was efficient, knowledgeable and friendly. Would highly recommend them.
Good selection and the sales people listen to what you want.
Very professional service staff
The people are very kind