based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have been very happy with the people and service!
Our 5th wheel was in for service last week and the department seemed to lose track of the fact that we were waiting for it….embarrassing for them, irritating for us. However, to their credit, they made it right by providing a complimentary service call to our home for a minor fix that the annual warranty inspection revealed was necessary. Very considerate. Personal touch always counts.
Very professional and timely completed
RV service since purchased in 2006 has been great.
I like your Service Department. They are very courteous and professional.
The sold me a 5th wheel rv that did not fit my truck and the deal blew up. Nice people but not much experience or something.
The location the attention get from staff with questions have time taken to assist you. Very knowledgeable explain things.
Clean ,noce, efficient, and dealing with the current situation as well as can be expected
Entire experience was very pleasant, have already told my friends.
No one or thing is perfect . your an excellent business
We were very pleased with the space to drop our trailer for service. It was simple and ver convenient. The staff was very friendly and welcoming. The service department was prepared, professional and a pleasure to work with. We came back later in the day to pick up our trailer and the great experience continued. It was dropped right in front in an easy place to hook up. The tractor driver made sure he placed the trailer exactly where we wanted. This consistent demonstration of first class customer service is why we continue to get our trailer serviced at Alpin Haus. We love our Apex Nano and are already to get back on the road in 2022.
The service team are very customer focused
Once again the team at the Oak Ridge location was great! We had bought 2 RV's from Garrick prior to the location joining the Alpine Haus Family. It was good to see the familiar faces still there and the assistance we received in purchasing a new RV was nothing short of spectacular. We received fair value for our trade in and the staff respected the fact that we were repeat customers. We will definitely be back!
Good, honest people who care about the customer as much as the sale. We were surprised to hear from our salesman months later, just to check in and see how we were enjoying our new RV. We’ve never experienced such kindness with other dealers.
Keith has been outstanding in helping me with service and storage. Couldn’t be happier with the service.
We really like our service tech John. He is very knowledgeable about the products and services.
Set up at RV park was great.
Great people, thanks for your help!
Brands
The Alpin Haus staff, representatives and tech people keep in touch with you when you have need for information or service. They seem to work as an efficient team to accommodate their customers' needs.
Quality work by technician Shayne.
I am treated as a preferred customer and it make me feel good
I can get an appointment when needed.
Always the best service by John.
Listen to the costumer fully before interrupting and dismissing their question or complaint. You are in the business of service.
Very happy with our experience. Looking forward to picking up our new RV in the spring!
I can’t say much about any other department than service because i have not felt with them but working with will in service is a dream. Will is completely honest about everything and could not be more professional. I have been dealing with will since before the buyout and he has not changed a bit. The only complaint I have about post buyout is the phone system. When I call for service I don’t feel like I need to explain my issues to an operator before I’m transferred to will. I called and asked for will bottom line. I was asked 10 questions before I was even transferred just to explain everything a second time.
The service person who did the recall work was very friendly and professional.
Thanks for a good job done correctly by all employees present.
Their courtesy and knowledge.along with being friendly