based on 2470 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We like your attention to to service and customer support.
The attentive and prompt customer service has been greatly appreciated.
Each time that our trailer has come in for service, Alpin Haus has been prompt, professional, and extremely courteous. It has been a wonderful experience. JW
Fast and friendly service.
The staff at Alpin Haus is excellent and they do anything they can to help you!!
Better communication and customer service.
First no one answers the phone anymore. Constantly have to leave a message & wait for a call back. They no longer have after hours pick up. Nothing is covered under the regular warranty or the "Forever Warranty" that we paid extra for. Frustrating.
Friendly and professional. Very accommodating.
Salesman Jake and Finance Manager Kyle we’re both honest and professional. Purchasing my motorhome was very pleasurable and simple.
Services we're good.
Needed to pick up our travel trailer. Called in advance to arrange it to be out front for a Sunday pick up.
Was assured that it would be.
It wasnt.
Spent a hour and a half driving to and from the dealership for nothing.
This is not the first time this has happened.
If the unit couldn't be out front, that needs to be communicated.
I would examine the communication between service and the people pulling in units.
You guys are better than this!
being new to rving I appreciated the time and information we were given
Friendly and knowledgeable staff!
Service was very efficient, tech was friendly and more than willing to share the in's and out's of what he was doing. Very satisfied!
The ease of contacting and scheduling with the service department.
We want to thank Heather Kowalczyk, RV Outfitter, for the time and effort she put into helping us get our 2022 Imagine Grand Design ordered and delivered. We lost count of the emails, calls, and texts that were exchanged during the ordering process. Heather returned all correspondence in a timely and courteous manner, and always listened to our questions and concerns. The day we picked up our camper, all staff members at Alpin Haus in Amsterdam, were welcoming and helpful. John Driessen, Camping Advisor, spent over two hours with us going over every part of the camper inside and out. He was patient with all of our questions and concerns, and we shared many stories of camping adventures. Kyle Smith, Business Manager, helped us complete the sale by reviewing all forms and statements with us, as well as arranging for the inspection and license plate. We can’t wait to see what adventures await us in our new camper!
I have always been highly satisfied with the service I have received. When Purchasing An R.V., They are always fully Equipped, and ready to go camping with. The Store always has a large selection. If I need something not in stock, I can order it easily.
I took my Grand Design Imagine 2670MK in for warranty work. It was done in under 3 hours. They did a great job.
Easy to get an appointment. Takes time to try to fix things.
Very helpful group with good service.
Good people to deal with. The price was right and the people I dealt with were very knowledgeable and helpful.
Good products..responsive service dept..quality repairman.
Courteous Staff and ease of doing business with the team.
Everything
Professionals and great service
You keep the appointments on time
Service department is very professional and took care of any issues without a oroblem
Prompt courteous and knowledgeable staff in the service department
Brought camper in for repair. Was told it would take a week. When I called to check on status Mike in the service department stated it wouldn’t be ready for another week or more that they were overloaded with work. I said that we had camping reservations and he laughed and said I thought you were done for the season. When I said we need our camper he hung up on me.
Mike also tried to tell me that the repairs would not be covered under the Warranty Forever, which it was. This is not the first time I’ve had this issue with Mike. We replaced two scissor jacks that should have been covered, but I paid out of pocket.
There are other ways to deal with customers than hanging up on them and he needs to take some form of training.
Rob the Forman of the service department was fantastic and can’t say enough about him.
The reason we bought from Alpin Haus was because I heard they had a great reputation......I’d have to think twice before recommending them to friends and family.
Worked with Keith and he was professional and thorough. He took notes and pictures so when I came in for service and repair, he had everything documented and remembered everything. Very rare in this work environment to find people who care at all much less to this level.
Great job.
Curt and Yami Last name removed