based on 2454 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amanda and Larry from service picked up the pieces of an unhappy customer. Larry drove out twice to the campers location in East Stroudsburg. Pa. That is customer service at its best
Very kind perfessional sales rep and manager.We have delt with Alpin Haus for many years and is a pleasure to work with them
Theresa is always extremely helpful and responsive. LOVE working with her!!
Better delivery process.
We had John how was very good explain how everything works in our new camper. But then we were with two other people who just finished with us and left. I had to find someone to open the door and let us out of the building. Then we had to find someone to open the gate and let us out.
Felt like we were left to fend for ourselves.
Incredible staff!! Everyone was so welcoming, knowledgeable, patient, and warm. They answered every crazy question i had.
Brought my 2025 NoBo in for service and exterior wash. Service this time was great....though expensive. My service rep was Mike in Saratoga.
Alpin Haus has an inconsisitent record with me for service over my 25 years w them. But good now. Hope it continues - I've bought two campers there and serviced my horse trailer there.
The new 2025 NoBo 20.1 I bought in 2025 was not properly serviced before I went on a 2 month trip south- slideout failure, electric front hitch failure....and I had trouble getting it resolved from where I was. Alpin Haus was zero help though I have all service extended warrantee packages.
I am a patient Alpin Haus customer.
Natasha in service and Javier field service have been very helpful with my issues that needed addressing.
Fair and honest assessment of my RV snd what is needed to get it in shape for the upcoming season. Also being contacted before any additional services/repairs are done.
Always great service and great staff!
The finance manager was unprofessional and rude. He outright told us that our refrigerator would die after a year or two so if we didn't buy his warranty, we would be on the hook for thousands of dollars. Very shady. This left a very bad impression on us after an otherwise pleasant experience.
Nice service advisors, service is done quickly and they have a great waiting area
Quick, accurate, friendly
The sales department was great and helped me find what I was looking for
Good quality. Better prices for those who bought the rv from you. Friendliness.
Friendly people
Communication is bad.
Friendly and helpful Service Manager
Great buying experience
Service continues to be exceptional!
Service personnel were very professional
Attention to detail and keeping me well informed as work progresses on my unit.
Services are very good.
Easy to work with, everyone I felt with was awesome. Got me in and out in no time and on the road same day. 10/10 recommend
T
I am very happy with the RV I purchased, I did a walk through a few days ago and was very happy
everything is good
We went in as strangers, and came out like family. An absolute pleasure to do business with Alpin Haus and staff , with big thank you’s to Geoff , Kathy, Mike, Kayleigh, Jeff and all the other friendly faces. My wife and I consider this business and staff a blessing to have dealt with
The group at the oak ridge location are exceptional. Very serviceable ,very patient,
Willingness to help and very thorough.
They took the time to go over every aspect of our trailer purchase and then some
I would highly recommend them and their service department. It was a pleasure dealing with all of them.
Service was great people are very hospitable and easy to deal with.
Service is great everyone is friendly, Job gets done !!!