based on 4473 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer's Service was outstanding
Very professional and friendly atmosphere.
Our sales representative, Ryan Williams, was incredibly helpful with our out of state purchase of a Grand Design travel trailer and helping us navigate the trade process. The quick turn around time for pick up was important to us and they made it happen. The Alpin Haus team made us feel welcome the moment we walked in the door to pick up the camper. Demo Dan was super knowledgeable so we picked up a lot of great tips, and Keith Todd felt like an old friend while we signed our paperwork. Overall we really enjoyed the experience of buying our travel trailer with you guys and happy to have a dealer we can rely on.
Service staff always a pleasure to deal with
Ryan, Keith and Dan were very helpful and answered all our questions. We love our new trailer! We would highly recommend them to anyone looking to purchase a new Travel Trailer.
Great hob
Shane was great. Showed us some trailers and didn't push anything. Everyone seemed friendly
Every interaction with the staff at Alpin Haus has always been great. Very knowledgeable and friendly as well as supportive whenever needed.
Natasha is a consummate professional. Natasha has all the answers to all your questions and if no, she gets them. Natasha is also very personable and friendly. I enjoy dealing with her for all my RV problems.
Great service
Our service rep Rusty, always makes sure any requested repairs are complete and makes sure our RV is ready when we need to take it out of storage.
You sold me a lemon and now its costing tons of money to rectify these serious issues. It has taken you over a month to even look at it and now several more weeks to get back to me with estimates for items you should have known about and rectified before selling it to a customer.
UTTERLY DISSAPOINTED.
I have found your service team to be very responsive when I contact them
It seems like companies have in general lost touch with the concept of "good service". That is the opinion of this old man who has crossed the USA from coast to coast three times, retired one 5th wheel, one Ram truck and God willing I am likely on my final road trip.
I needed an oil change for a Ford E450 class C motor coach and I had called three ford service centers with no one willing to take me in. That is until I called Teresa at Alpin Haus RV Center. She took my info, said come right in and one hour later I was on my way.
What a refreshing example of Great Customer Service........May God Bless this business
Marty Botham
YES ALL WORKED OUT GREAT
TAYLOR IN SERVICE IS THE BEST
YES I WOLD RECOMEND ALPIN HAUS
ITS BEEN ALMOST 3 WEEKS AND I STILL HAVE NO CAMPER . NO COMUNICATION NO EMAIL ANSWERS THEY TOOK MY MONEY AND I HAVE NO CAMPER WHEN AM I GETTING MY CAMPER ? First name removed A Last name removed Phone number removed I WANT THE CAMPER OR MY MONEY BACK
Extremely reliable, do excellent work and customer focused. Although expensive- isn’t everything these days….
I had the service department replace an awning. Got off to a confusing start regarding the ordering of parts. Almost like “Too many chefs in the kitchen”. They could work on streamlining the process and communicating with customers. Having said that they ironed out the confusion and my repairs were done the very next day. Did a great job and used high quality parts. Very satisfied!
We have very good luck dealing with Dave in service he’s very good !
Communication
Too much to write …. One of the most unpleasant experiences for such an expensive purchase . Extremely disappointed in the van , service , and all interaction with alpin haus has been very frustrating and disappointing…
You can help by getting my van back to me sooner than June 24 th . Since it has been in service for two weeks already .
Because of your product, you have better product and better workmanship than the rest.6
I like the service and a great bunch of good guys to work with
Better prepared when customers are coming to pick up RV so there isnt such a long wait. Other than that very friendly staff.
The service department was very helpful in making 3 repairs/replacements on items that were defective in our brand new Grand Design.
Service team is great! Very considerate. Great communication and places the customer first.
Very helpful staff especially Rusty in Service!
Excellent service
Disappointed in the quality of the camper itself not to mention every time I go to pick my camper up and I asked them to do a New York State inspection. There’s always something wrong and I spent thousands of dollars here. Not to mention the loan wasn’t explained to me and now that I’m trying to sell it I owe way more than what is owed on it so now I have to pay to get rid of my camper. I was told my interest rate was 7.9 come to find out I’ll be paying interest on it for the duration of the whole entire bone which is 13 years. It’s all a scam.