based on 4643 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service is very prompt and professional.
Everyone was polite and nice. They respond to your class quickly.
Excellent service says it’s gonna be done that day. It’s done great place to have your IV work done.
Very cordial , no pressure environment. Knowledgeable sales, parts and service. Very thorough customer service.
Great customer service!!
Thank you Scott
Our most recent interaction was with service for our annual inspections, winterization, and storage. Rusty called to verify all of our requests and established a timeline with us. He called to keep us informed the entire way during the process. He is always polite and knowledgeable. Any issues we have had are always resolved immediately and I am never made to feel like a burden to them or their workload. This is one of the reasons that, even though we are 1.5 hours away, we keep coming back to continue using their service department. Top notch overall!!
Excellent customer service!!!
The service department has been excellent with the maintenance of my camper and are very knowledgeable with any concerns or questions you may have. I highly recommend Alpin Haus if you’re looking for an RV or camper.
Friendly and competent. If you buy from them they continue to give you better deals on service and c I sts.
I have been made to feel more welcome than at other dealers
Timely service and friendly people
Unlike most other dealers, Alpin Haus provides follow up service and support to its customers.
The crew at Alpin Haus in Saratoga is very helpful and friendly. I never feel like they are doing a hard sell. They provide the information and allow us to make a decision. We are very happy.
I have called 3 times to request the receipt from my recent service to submit for my forever warranty. Left 2 voicemails without return calls, called again today and still didn’t get it.
Friendly service folks
Rob the shop foreman is great! Every experience I’ve had with him has been great. Super knowledgeable and willing to share. He’s a gem.
Had an appointment tech was ready on scheduled time, found another issue and promptly resolved it. Parts were available on site a little expensive but what isn't today
Not the best at communication about what is covered under warranty and what is not for their services, but would recommend vs other facilities I have been to in the past.
Everyone is welcoming as soon as you enter the building! My service advisor, Russell went over the work order line by line to assure that all the service was completed to my satisfaction.
The lot porter, Justin even assisted me hooking up my RV to make sure I traveled safely.
Very convenient and friendly service personnel. Look forward to continuing our relationship with Alpin Haus
We have been very fortunate to have Alpin Haus for our camper needs. Everyone there is very attentive to getting our repairs done in a timely fashion. We have been satisfied with all of our service & repairs.
The staff was very helpful and professional, especially Cristal
We are extremely satisfied with the service we received at Alpin Hause and absolutely love our 2026 Imagine by Grand Design travel trailer! Our experience has been outstanding from start to finish, and we couldn’t be happier with our purchase.
A special thank-you to Ryan Williams, our RV Outfitter, for his excellent service, support, and guidance throughout the process, and to Keith Todd, the Business Manager, for helping make everything go smoothly. We truly appreciate the time and attention they gave us and their commitment to making this such a positive experience.
We highly recommend Alpin Hause to anyone looking for a quality RV, exceptional customer service, and a team that makes you feel valued. Thank you, Ryan and Keith, for helping make our RV purchase such a great experience!
The service department at Alpin Haus in Saratoga Springs did an awesome job in investigating an electrical issue between my camper and truck. The issue was resolved to my satisfaction.
The service appointment was scheduled in a timely manner. Communication with the tech was clear and concise
I highly recommend the service team at Alpin Haus.
Everyone is extremely professional, they deliver what they promise, and they have a great reputation!
In spite of making an appointment the camper was not ready for pick up on the requested day.
Also had to wait a half an hour in the pick up area after checking out for the porter to deliver
The entire staff were united in their genuine desire to make my purchase a success and they were credibly happy for me.
The finance office made grand gestures to enable my convenience and Jim and Scott were magnificent.
Professionaisim
The service and staff could not have been better. The camper is beautiful but Scott, Anthony and Jim were A+.
It was easy and quick to make the appointment, the work was completed while I waited (in a very reasonable time, too!) Friendly, professional service as always. I was also able to purchase something I needed in the shop during my wait; also very helpful and courteous.