based on 1820 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had multiple attempts to contact the service department via text, email and phone calls before getting a response after working through our original salesman.
Professional service.
The products available and also the ones used during service are always top notch. Services, when complete and on time, are at the top of the game
Adam was a very knowledgeable and helpful salesperson
Still waiting for a call back on a billing discrepancy
Waiting to long to be helped.
The service is friendly and quick. There are a wide range of Rv’s to pick from.
All the employees seemed very happy to be there and were incredibly nice! We were greeted with smiles and congratulations on the purchase of our camper from front desk to sales to financing and service along with a few more who happened to be walking by! They were honest, informative, flexible and there was no pressure.
Work has been done to higher level than I have experienced at several other companies with the various RVs I've owned.
The past 2 repairs have been extensive. On both occasions the work completed was as "if it never happened". Solid sealing of seams and perfectly matched paint.
Don't hesitate to get repairs done here!
There is zero communication or follow through from service department after emails or calls requesting status update.
Never again
Good service
The team was very professional. The communication was excellent. I did not feel any pressure in the purchase of our new 5th wheel. Really appreciate the friendly atmosphere and patience, while we worked through making our final decision.
Over 10 years of satisfactory service…
It’s your employees , they are the best!
Prompt courtesy service and staff
Give a discount?
I Love my Grand Design 27G Toy Hauler. Nick in service had Jeff work on my camper . Jeff is a great tech!
Friendly staff and sales team. Mike the service manager is great. Always helpful and solves issues in a timely manner.
Dave in service is great to work with. Very through and explains issues very well.
This facility has stood behind their quest for keeping their customers satisfied through 3 management changes, and a buy/sell agreement. Our trailer has exactly what we need and took us a couple of years to locate the RV. To this end we did not accept Alpine Haus trade assist offer. In leu of trade assist 2 managers ago, agreed to a thorough examination of our RV at no cost to us. We would pay for the seasonal shut down and get ready costs. Any other repairs other than wear and tear 9wear of the non door slide bulb seal we paid in full) would be submitted to the extended warranty company. (brake lining replacement has been covered). Additional repairs would be split 50/50. Because of this follow through we are willing and happy to recommend Alpine Haus to anyone and write a testimonial for your use.
Name removed
Patricia Rowan/Drain
would like to thank Steve Pack for his help with First name removed County DMV mobile office!
Ed English
Deputy Last name removed DMV
Easy to make appointments. Quick & easy service. Very accommodating
We picked up our camper this afternoon. Greg Melita and Scott from Renogy were absolutely amazing in helping us understand how our solar energy works. Kudos to them for their patience and understanding. Job well done!
Service is amazing!
Steve was an absolute amazing customer rep. Speaking freely I have had my issues with Alpin Haus staff over the years. Steve absolutely was a treat. And I felt welcomed, taken care of and kept in the know how. He helped me with scheduling and circumventing some family issues. Thank you so much Steve!
This will probably fall on deaf ears and there are so many things to list my RV was there from Oct 2025-April 2026
Great staff and excellent product
Alpin Haus is reliable, honest and a pleasure to work with.
charged me 117.00 to check the air in 4 tires while camper was in for recall. I did ask them to check the air but I did not think there would be any charge as I purchased the camper from them.
I'm very disappointed with the team at alpin haus. Ryan as a salesman was excellent but anyone will be nice to you when you spend a ton of money. The one person that was genuinely nice was keith the business manager I delt with he was excellent i would recommend dealing with him anytime. The thing that really let me down and the experience that is the reason why I will never recommend buying anything from this company again was the pick up day I told the sales team I never owned a fifth wheel I have no experience with them and they put me with someone that also never owned one or had any experience with them he was a great person but missed a lot of details. thing were missing and broken ( they still are broken) also on a lot of the stuff that was in the trailer i was told to read the owners manual so basically I spent 1500 dollars to walk into a trailer that wasn't ready to be picked up( you had 3 months to prep it) and I had to read the owner manual anyways so why did I pay that money. When I was leaving I had trouble closing the door to the trailer so I went and got a tech he literally slammed the door and said thats normal. I got the trailer home and it turns out the lock is actually broken so I called your company explained the situation and they proceed to say i have to pay 90 dollars to have the new lock sent to me after I just picked the trailer up and I have an extended warranty on the trailer that I spend 5000 dollars on. With all this being said I am now nervous about my new purchase because if you missed these things what else did you miss that day was supposed to be a happy day and a enjoyable experience it was not. For these reasons I will never buy another trailer or recommend anyone to buy anything from you because I don't want them to have the same experience.