based on 4535 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They are very attentive, knowledgeable and fair.
Rusty is very good . Works hard for his customers .
As a first time RV buyer it was a little overwhelming, to say the least, at looking at all of the different styles and features in the RV market. My wife did have some very specific request of what she didn’t want after looking at some online. Kevin Schwardt was our RV outfitter, he is a very pleasant person, with a good sense of humor. The model we wanted to look at had just been sold about an hour before we arrived so Kevin used the specs from that unit and tried to match us up in another similar unit, it wasn’t as nice, he then made a phone call and he then took us to another unit that was nice, but not exactly what we were looking for, we look at a few more and then I asked Kevin if we could look at the unit that we ended up buying, a 2024 Jayco Eagle 280RSOK, it looked like it was never even used. We went back in the office area and put down our deposit and the rest, as they say, is history.
Employees were so friendly and helpful
very fast and friendly service
Very pleasant overall experience!
Fairly quick response time. Service work do with some corrections but responsive to those.
Signed up fir storage and the drop and go is a great option
Service department does there best.
Rusty and Kim addressed my RV issue on the spot.
Easy to get a service appointment. Well qualified technicians!
I bought a brand new Montana from you that is supposed to be a high quality RV but it has had over 50 separate issues including the slide outs leaking severely. They have worked on it several times and not only have they not fixed the issues but every time you have it you’re technicians damage more than they fix and I keep having to bring it back to you which is a problem because we are full-time so we have to pack up everything we need not knowing how long it’s going to be at your facility. Your only technician that has any respect or even care for his job (Rob) is always to busy to be able to do the work. Your Saratoga service manager Jess Balac has given me an attitude several times to the point where I don’t even want to deal with her. Her attitude has been so nasty that I’ve had to get up and leave to get away from it several times!!
Friendly helpful staff
Excellent Service Managers. Great technicians.
Thank you
. All clear and smooth.
All the best
Friendly service
I don't recommend any agency to anyone, I can only tell them of my experience and they can make there own determination.
My previous remarks had nothing to do with the service department at Alpin Haus, I can't say enough about them. Theresa and the techs in the service department have gone above and beyond to get our 5th wheel fixed and on the road.
Many things - 1 - vent/fan installed looks good - does not run - maybe i am not doing something right but i push the button nothing happens/ use the remote nothing happens
2 - took 3 months to have the parts and service provided
3- - big lack of communication between service and me - would have been nice to receive updates (weekly) of what was happening and then to receive a text message saying it is done was a little poor - expected phone call
All services and products are very good
Extended warranty pitch at the end was not satisfactory. High number and reduced $2500 at the end was insulting and slimy.
Good
This is the second camper we bought from Alpin Haus from sales-service-parts everyone was amazing
The sales staff is very friendly and knowledgeable and service is helpful. This is our 3rd camper purchase from Alpin Haus!
The prices in the store are a bit excessive, other than that we are completely satisfied with our current visit.
I purchased a camper that had so many issues that I didn’t discover until I was able to use it. It was a brand new unit. Your team claims they went through everything when the prepped the unit, if that’s the case then how come my brake lines were chaffed through, my roof was leaking, my propane water heater doesn’t work, and the list goes on! All things that never would come up on a walk through. The response I received was that I signed off on my demo. It is a complete disgrace. The least you could do is refund my prep fee so paid since the unit clearly wasn’t prepped to any sort of quality standard.
The staff is very welcoming, and addressed all my concerns.
Variety
You had the unit we needed and Dave did a great job explaining it. We did not plan to buy that day but Dave was so helpful we pulled the trigger.
Service is amazing!
I have bought 2 campers from Alpin Haus plus they have done repair work on a Jayco I bought elsewhere. I find them easy to deal with and accomodating. I have never had a bad experience.