based on 4562 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Dave in service went out of his way to keep us informed of the status of our RV while it was being repaired.
The technician was thorough and answered all my questions. The diagnosis of the problem with my RV was correct and the new part installed remedied the problem.
Helpful friendly staff
That This time when I needed a rather quick part replacement of parts it was done even by the next day when the parts needed to be ordered.
Have your service department return phone calls.
Rusty and the Service Team are wonderful to work with
Dave Behuniak and Eric Kress (?) from the Service Department in Amsterdam are lifesavers!
We had an issue with our taillights and were leaving for a trip. I called Grand Design and was on hold for 1’13”… they never picked up!!!
At the same time, my wife called Alpin Haus and spoke to Eric, who said we could bring it in the following morning.
We came in the next day and had the issue resolved within 2 hours… our trip was saved.
Thank you Dave and Eric. 👍👏
Great team, nice people very happy with the service department and all their staff.
My Outfitter Geoff and his team are great to work with.
Over a period of 4 yrs, I feel Kris was they only person at Alpin Haus understood the issue and had the knowledge to complete the repair issue!!
Thank you Kris!
very nice people
Mike is an amazing salesman, honest and transparent, ready and willing to please!
Unfortunately, we did not get the same from Rusty and a woman in the office at the service department of which the issues there are far too many to get into in this space.
Always had good service at Alpin Haus.
My camper was in for its yearly warranty inspection everything went perfectly from scheduling an appointment to being ready for me to pick it back up. I was kept informed every step of the way. The service staff is excellent at keeping you informed. I highly recommend service at their Saratoga lot
Everyone there from Ryan Williams to Keith Todd were very friendly , helpful and not pushy at all . This is the way it should be when you’re looking to purchase a camper or any other item of recreation .
Thank you once agin , and also a big shout out to Demo Dan he was professional patient and so very helpful during our walk through .
Great experience with Alpin Haus would highly recommend them .
Frank and Joanne Morrelli
Just purchased 1st travel trailer, verdict is still out.
All of it
I was very pleased with the entire process of purchasing my camper from Alpin Haus Middletown. The staff was friendly and reasonable to negoiate with.
I had a fantastic salesman Michael Cubillas who I would highly reccommend!
Everyone at Alpin Haus were extremely helpful and knowledgeable. Our salesman, Adam, was one of the best representatives we dealt with. We would highly recommend.
The service at Alpin Haus is always the very best. They are quite accomadating, professional, courteous, and efficient.
Return you phone calls. It is extremely frustrating when you have to keep calling and leave multiple messages before getting a call back.
Staff was amazing. Super friendly and patient. Our salesperson Chris Park was an absolute joy to work with.
Low pressure sales, knowledge staff, trustworthy, pleasant staff, fair negotiation
It seems to have been corrected but there was a time that I could not get anyone on the phone in the service department and could not get a call back. More recently that has not been a problem.
htch oerator. Get some honest people that know what they are doing. Very disapointed!
Let’s discuss in person
Excellent service very professional and very helpful Service staff
Teresa Pingentor is the best
Bought 6 tires from you on 8/7/26. Drove home to Averill Park 1 hour away. When I checked the air pressure on 8/12/26 prior to leaving for 1000 island the next day. All tires except front driver was ok. Front driver was 40 lbs. Do I need to check my tires air pressure before I start home from getting 6 new tires. I called Teresa right away and she wanted me to put air in it and bring the Rv out I told her I would stop in on 8/13/26 around 11:00. When I stopped in to your shop on my way to 1000 island Teresa had left for the day and no one was expecting me so I left after 20 minutes
On a more positive note the service tech that performed my forever warranty inspection and slide weather stripping did an awesome job from what I see.
We have purchased 5 campers from Alpinhaus and have always been happy with them! Service has been excellent too!!