based on 3940 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Theresa has been great to work with
they where friendly, call backs returned.
Ive been in the auto repair industry for a long time and everytime I've repaired a truck that was insurance claim the shop always handles the communication with the insurance company. I did not lime having to be the middle man between you guys and the insurance company. Any shop ive worked at or brought my vehicles to the shop has always dealt with the insurance company this was a big inconvenience for me. And also I feel i shouldn't have had to pay the bill in full before the work started. I understand a deposit for parts but I should not have had to be asked for the balance and my deductible before the unit was finished. You should change that policy. Your shop has possession of my $40k camper i wasn't gonna run away with the remaining balance of 9600.
Great service department
Efficiency
Everything ok
When your trailer go in for service . They will call you when its done .
Good honest service. They listen to you. Great RV accessories too!
We were charged 38 dollars to put a nail in lose molding. We called Grand design and they said it should be covered. Alphin Haus didnt call them to confirm what they told us. Grand Design said the nail in the molding was not even listed for repair? Also we had the furnace quit three weeks after purchase. After traveling 11500 miles with camper in over 90 degree heat we were told it was a mouse that caused the furnace to quit (8 months prior) we spent two months straight in camper never smelled a dead mouse!! Alphln Haus said a mouse caused the issue, thus it wasn’t covered. Some VI P treatment. Very dissatisfied.
Ability to service my rv. Employees are friendly and keep me up to date
I brought my 2019 cougar half ton travel trailer in for service because my heater wasn't working and I am currently living in it. I bought the camper from you.
When I got there I was told that there was a diagnostic fee of around $200. I wasn't happy about that but I needed my heat fixed so I agreed. The tech couldn't of spent more than 5 minutes with the camper and told me he couldn't diagnose it without pulling the entire heater out because there isn't an access panel. He then continued to say that it would be at least another hour and a half of labor just to get it out.
At that point I decided to leave with it after paying the initial $200.
When I got back to where I was staying I noticed that he broke the handle on my screen door.
So now I'm sitting here in a freezing cold camper and can't even close the two doors together properly
Friendly, knowledgeable, good customer service. Quality products.
Very nice people to deal with, not pushy at all. It was a very good experience and everyone was very helpful
Clean neat with plenty of room. Only wish the lock on the chain had a longer neck because people tend to twist it making hard to unlock because of lack of wiggle room.
They are always nice friendly and informative
Chris in Service is amazing!
Very knowledgeable and helpful staff.
Everyone on the team that we have dealt with has been very helpful and professional. They have provided excellent service.
Andy Fusco
WorldClaim
Recently I went to the service department to store my RV. TEREASA was ready for me with all my paperwork and stickers. I was in and out in 5 minutes. She was pleasant and efficient!
Outstanding customer care and service! Having experienced a major tire blowout on our fifth wheel we needed some repairs and a check of all wiring, propane lines and slide operation. Alpin Haus Amsterdam, our site of purchase, was able to get us in on the next business day to evaluate, performed repairs and had us safely back on the road. You just can’t get better than that! Thank you Alpin Haus, Dave and Judy
Quality
They are a very respected company.
We were able to schedule service easily. Drop off of the rv was easy.
Nearby and personable.
Friendly staff, conveniently located
Service is always prompt and professional. Great brands for sale.
Our RV was purchased in North Jersey as was our extended warranty. I had called regarding our couch bed because it was broken. I was told by a female employee that it was covered. I brought it in for replacement, and to winterize and store my RV. When we picked it up, we noticed no replacement had taken place.
I was put in touch with a gentleman from Alpin Haus, not long after the original owners sold .
He informed me the couch was not covered under our extended warranty...even though it was the best warranty offered. At the time of purchase we were told it covered everything.
Garrick told us it was covered...but once Alpin Haus took over, my warranty request, which was originally approved, was overturned and denied.
Service department in Wilton are the best.
We have purchased 5 Fifth wheel trailers from them and will continue to not only purchase but to have all of our service done by them. They have been responsive to any issues we have encountered over the years
There is a wide selection of RVs to choose from. The sales staff were very friendly and knowledgeable. Sales and service departments are very helpful.