based on 593 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Couldn't be happier with the service department . Yearly service and inspection went very smooth as always. Everyone is extremely friendly and knowledgeable. A special thanks to Jennifer Downing for all her help! She is an absolute pleasure to work with! We are campers for life and definitely customers for life.
Thanks again
Reed Family
Service was horrible. Pricing is way over kill and never get back to you
Be more Knowledgeable about your inventory
They really focus on service and the customer.
Mike and everyone in the parts and service department are doing an excellent job.
The Alpin Haus team is wonderful. I worked with Jim B, Mike P and Anthony to buy my new RV. CJ welcomed me when I came in. All were attentive, happy for me, and made the process simple and quick. They were patient and helpful with all my questions. I look forward to a long-term relationship with Alpin Haus.
The salesman and manufacturer representative at the Saratoga show were very knowledgeable and answered all of our questions.
We had warranty repairs that needed to be done on our 2024 Forest Hills, Forester Class C. When all parts came in they were promptly installed. We give a BIG Thanks to Jennifer for coordinating these repairs.
First name removed & Kathy Last name removed
Everyone at Alpin Haus is so knowledgeable and pleasant! You can tell they care about their customers and they are passionate about providing top quality products and services to help their customers achieve their camping dreams. They spend time with you to make sure you are getting exactly what you are looking for and to make sure you understand everything about the camper. I would highly recommend anyone in the market for a camper to go to Alpin Haus!
Excellent customer service in the service department.
Very friendly and professional staff along with great new facilities
Fair prices and family owned.
we love your new location and service easy to get to and lots of space
Promptness
Excellent customer service from Drew and Matt. They went above and beyond expectations! Relaxed sale of a Coachman Catalina. We couldn't be more pleased.
I just had roof sealed and now on road in Florida with leaks. SERVICE IS TERRIBLE!
AH called telling me my camper was ready for pick up. I drove three hours to go pick it up . To find out after I go in to look to see if all items where completed and fixed nope not all items where completed and addressed Sone where . I was told they were what is frustrating I don’t live around the corner And unfortunately it’s not the first time I had problems with being told items were completed and they were not.
Again very disappointed in the way with the service you have a list and it was a long list of a lot of little things and all of it was not completed . You had two months to complete the job and we where waiting on one part which I’m assuming was the delay
But I don’t understand why all the other things were not done.
Very disappointed
pricing could be less and could be more responsive
I am so glade we purchased are RV from the Amsterdam store. The people and service was great ;
The Service staff were very friendly and accommodating. Knowledgeable in what I needed to fix my 2022 Avenger Trailer, the process and steps I needed to take, the time estimate, everything about what needed to happen. They made me feel at ease and confident in getting the trailer fixed.
There is a wide selection of RVs to choose from. The sales staff were very friendly and knowledgeable. Sales and service departments are very helpful.
Theresa has been great to work with
they where friendly, call backs returned.
Ive been in the auto repair industry for a long time and everytime I've repaired a truck that was insurance claim the shop always handles the communication with the insurance company. I did not lime having to be the middle man between you guys and the insurance company. Any shop ive worked at or brought my vehicles to the shop has always dealt with the insurance company this was a big inconvenience for me. And also I feel i shouldn't have had to pay the bill in full before the work started. I understand a deposit for parts but I should not have had to be asked for the balance and my deductible before the unit was finished. You should change that policy. Your shop has possession of my $40k camper i wasn't gonna run away with the remaining balance of 9600.
Great service department
Efficiency
Everything ok
When your trailer go in for service . They will call you when its done .
Good honest service. They listen to you. Great RV accessories too!
They helped us get in the rite camper.