based on 4356 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything you guys are way better than your competitors service advisor Natasha is amazing you haven’t business from now on
Jacob Reinhart and the team was amazing very helpful very knowledgeable. will definitely recommend
so far very pleased with ability to get service work done very quickly, make appt, used night drop , and next day received a call from service to go over list to be sure all understand any issues or questions I Have been working with Dave in service for my last visit and has been keeping me in the loop as to progress nicely.
Thank You to all on the Alpin Haus Team!
Fred Last name removed
Georgetown 32A3
I dropped my rv off for warranty work in October and it's still not repaired. There's only about a weeks worth of work to be done. One item to be addressed wasn't even looked into until February. When I dropped it off I told them I had a trip planned for the first week of March. March is just a few days away and the trailer will not be repaired in time. Literally nothing was done the whole month of November as the service department dropped the ball and didn't order parts needed. Whoevery is in charge of the service department has not been paying attention to how work gets done. Very inefficient...
Friendly and efficient staff in sales and maintenance departments. Location is very convenient. Wish you still had rentals available.
Very helpful and knowledgeable staff no pressure sales worked with Steve for close to a year before finding what worked best for us
always all good thank you geoff smith. cant wait to use the new trailer
From the moment we walked through the door, the service was truly exceptional. Kathy greeted us right away and was an absolute pleasure—warm, welcoming, and genuinely kind. Although the sales team was busy when we arrived, she happily spent time with us, made us feel completely at home, and even offered beverages from the coffee station while we waited.
While we were waiting, Matt, the business manager, unexpectedly stepped in to assist us, which was incredibly thoughtful and greatly appreciated. He took the time to listen to what we were looking for and went above and beyond by grabbing the keys so we could view the camper we had driven nearly two hours to see. He also showed us another option that perfectly fit our needs and gave us the space and time to explore and discuss without any pressure.
When we returned inside, Steve was ready to work with us and was an absolute pleasure from start to finish. The entire process was stress-free, smooth, and genuinely enjoyable. It was refreshing to work with such a caring, considerate, and professional team.
We ended up purchasing our camper that same day and couldn’t be happier—not just with our purchase, but with the entire experience. We would highly recommend Alpin Haus to anyone looking for a family-friendly, calm, and welcoming environment. We truly look forward to working with them again in the future!
I felt like I was treated very well in all respects.
They are a blast to deal with and they answered all my questions and addressed my
concerns… I would absolutely recommend these guys
and I can’t wait to to pick up my camper in the spring!
everyone was friendly
The staff was very forthcoming and kept in contact and/or responded quickly. They helped us with all of our options after dealing with the company/competition that put us in the predicament that we were in. Service dealt with the warranty company quickly. Will get our next camper from Alpin Haus for sure!
People were very nice and accomadating. No pressure tactics.
I am very happy with the quality of service I have received and very fare pricing
Very helpful and informative
The Staff especially Theresa in service
We brought our 5th wheel to Alpin Haus Amsterdam on Oct. 3rd to get the floor repaired once again. Since we heard nothing about the schedule of the repair, the only way I could get an update was to repeatedly call the Service Advisor. I called every 7 to 10 days and got voicemail more times than not. When I did speak to him, it was a call he returned that I had initiated. In several of those calls, the Service Advisor said that he would get back to me in a couple days. This never happened, which left me no choice but to reach out to him again. This went on for months. Our Service Advisor did a fair job in this situation, but it comes down to overall communication, or the lack of. We have found that this lack of communication is not only limited to the Service Department, but throughout the whole company. This is not my idea of good customer service.
I had a problem with my RV and the staff at AlpenHaus were amazing…
They were welcoming and efficient w/check-in through check-out!
Natasha is a pleasure to work with she is always on top of her game.
Great customer service from Rusty!
Great experiences so far. Larry was so helpful fixing my stairs on my RV
We cannot say enough about all the folks that work at Alpin Haus in Amterdam!!! When we have a problem they work it out for us and get us taken care of. Cant say that about many other dealerships! Shout out to Rich and Dave!!
Great customer service!, especially service. My service guy Steve Pack is awesome.
Alpin Haus is totally customer-focused. We are always pleased with their service.
Great customer service, knowledgeable assistance.
Staff at Alpin Haus are dedicated and helpful. Always willing to address all concerns.
Very available for information and accommodating of our schedule.
Theresa is great
So the service dept. is amazing. Rob the manager out in the shop is extremely helpful and he answers questions & concerns honestly. He goes to bat for you & goes the extra mile. Jim the service manager wants to keep his customers happy and will also go the extra mile for warranty work & try’s to work with the customer .
Excellent team in your service department. They communicated well and did a great job on my RV roof replacement.
Steve and service department has taken care of a difficult to diagnose problem with my brand new Thor Tranquility. Should have gone there sooner.