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based on 4387 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt courteous service. The young man, Tyler, & his assistant were very sweet. Job well done
Rich was super courteous and professional.
great product, great value and great service tech.
You did a very good service I will tell others about it.
Called on a Monday and carpet specialists were there the very next morning to clean the carpets. Very pleased with the results.
This was my first time using Zerorez Eugene - at the recommendation of my sister and my daughter. The young man who came to my house, Chris, was very professional and respectful of being in my home. He did a great job, both in explaining what he was going to do and actually doing the job. He was an excellent representative of your company. Very pleased with the results.
Your employees are courteous and competent, and your price structure honest.
Quick and easy to work with.
I’m very satisfied w the results!! And the day of cleaning they were able to adjust their schedule to accommodate an unknown obstacle- a last min notice the power would be shut down later that morning. Thank you so much!!
No residue, less likely for mold
The technician was super helpful and respectful. I was working at home while the cleaning took place and he was thoughtful and respectful when I was on the phone, etc. He did a great job with the cleaning as well!
My carpet was crunchy. I paid extra for high traffic cleaner and it still looks dirty. I have done a better job when I rent a rug doctor. Not what I expected from such a highly recommended company.
Our tech went above and beyond. We were so impressed with all that he did as well as the results, and will absolutely be using Zerorez again. Best carpet cleaning experience I’ve had!
Tech was friendly and professional
My office floor never gets cleaned
Friendly and timely
The people I interacted with were very friendly and knowledgable, 10/10 customer service. My only issue is that the smell is still in the carpet.
The technicians make certain the customer is satisfied. We had some stubborn stains and Dominic returned cheerfully to see the job through.
They worked quickly and did a great job. Carpets looked great! Will use again.
Wonderful smell after
Just the expense was too high.
Professional, friendly, on time, quick and no bad smells left behind.
We’ve had several different people doing a great job every time. They are always polite and attentive to our needs. We will not use anyone else. Your office people are also very accommodating.
Roger & Rabecca Redhead
The young man who did our service was professional easy to work with.
Rich, the tech who came to the apt. was amazing. Very knowledgeable, professional and courteous. The way you clean carpets works wonderfully, leaving it very clean and fresh. He asked a lot of questions to ensure he was treating the carpet properly. He was prompt and kept everything neat and organized. When he completed, he followed up with additional information regarding what to do after and if I had any additional questions. I am very happy with the way my carpets come out I have been using Zerorez in Eastern WA before I moved here.
My only negative is setting up a time. When I called to schedule, I gave some dates and the rep was courteous and helpful and said appoitments start at 8AM. I said I would take it but woud rush to be there. The rep said, don't worry, they will be coming from Eugene and should be there by 8:30. I rushed over, just in case, and was there by 7:50A. By 8:24 I hadn't heard from anyone so I called in. I asked the status of tech. The rep said they just finished their morning meeting and would be getting their vans ready to head out. So a time of 8-8:30 becomes
9:30-ish.
I understand the need for morning meetings but I would suggest that if you state appointments start at a certain time, people are on schedules and looking to have someone show up at the scheduled time, not an hour later. maybe the scheduling reps need to explain that first appointment can be as eary as 8:30 or as late as 9:30.
The service person did a very good job. Professional. Thorough.
There were a couple of frustrating aspects preceding the actual cleaning. The person my wife made the appointment with, advised we would receive a call the day prior to the cleaning to receive an updated time frame. No call.
I sent an email around 10:00 pm that evening, to ask if a better window of time was determined. No response.
On the day of the appointment, I called to learn if there was an approximate time period in which the service tech would arrive. The lady stated the tech was on another job and would call 15-30 minutes before he would arrive. That didn't help; did the tech have 30 minutes left on the job or 3 hours? There were trips and projects we could have taken care of during that wait time.
I understand an office person that is isolated from a job site cannot provide an exact time, but if they say they are going to call, they should.
Your service people are the best
Quick yet careful service, show concern that you get what you need and with reasonable prices
Your technicians are always friendly, efficient and knowledgeable! Chad and Dominic did a great job on our carpet!
Very happy with the service, thanks!