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based on 4397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First of all, lest start from the beginning. We had one room, one loft, and one set of stairs. Less than the 3 rooms. We stopped by your booth at the home show, and you were running a special, 3 rooms for $99.00. You charged my wife $273.00. Then told her you took off $100.00 because I was a veteran. Now figure the math out on that. Thirdly all furniture was moved out except for one couch, which was on coasters or sliders. Two as which my ten-year-old nephew could slid out by his self. You guy's had two grown men and wouldn't slide it out. My wife slid one end out They cleaned it and slid it back. So, half of the back of the couch didn't get done. Fourth of all who does business without giving out a receipt. Fifth, When I came home over 24 hours later, I walked into a house that smelled like (S--T). Now you ask, how you can make things right, well I'll leave that one up to you. If I don't feel that your solution, whatever it may be a good one, well I'll just have to take my business elsewhere.
Carpet looks pretty good but the edges didn't appear to get clean. The carpet is a darker color next to the trim.
Our cleaner was fast, efficient and neat. Great job.
Quick and clean!
On time friendly carpets looked good when he was finished
We just moved into our home and weren’t knowledgeable of the possible pet stains and such that can come with ”used” carpet but our technician was great at explaining the process, recommendations to treat the carpet and was very considerate of my home. He was able to get out spots that I didn’t even see plus ones I could. I would highly recommend them!
I think there were a few stains that could have been removed with more effort, but overall I'm pretty pleased with the service and with Tyler. I will use you guys again.
Your representative was very courteous and professional and went above and beyond what was expected. A very pleasant person.
Fast and prompt. Great cleaning job
My carpet is quite striped in my family room as it wasn't before! A little bummed about that!
Excellent results, very professional service.
The initial quote vs the actual cost was a BIG difference!
Technician (Dominic?) was amazing. He was very polite, friendly, and thorough!!
Didn’t remove some easily removable soiled spots in my bedroom.
Dominic did a great job and was very helpful and nice. Thank you!
I always get very clean carpets. They dry quickly with no odor or crunchy residue.
Great workers. Kept in touch. Called was right on time excellent job
Adam did a very good job. I would recommend your services to friends.
I was very pleased with Tyler, he explained everything as he went along.
The technician did a fantastic job and was very personable.
Rich, the technician, was very polite, informative and hardworking. He did a wonderful jog on carpets, furniture and tile/grout. We will definitely use Zerorez again!
Felt technician was knowledgeable and worked hard to meet our needs and requests. Also explained the process well. Pleased with the outcome and his service.
The technician was great - friendly, apologetic for the initial sprayer blowing out 1/5 of my house's electricity - that's still not addressed yet and my stove can't be used. He called to let me know he was going to be late and when he likely would arrive. He worked hard on cleaning the carpet and checked regularly to make certain I was satisfied - all but with the electrical outage that still has not been addressed.
He worked to get the job done even though he was working at 7:30 pm and beyond. No grumbling from him at all. Delightful young man.
Best job I’ve had done in the 16 years I’ve been here.
Tyler was professional, friendly and happy to answer any questions I had. He mentioned a treatment for stains that would benefit our lifestyle. We have used Zerorez several times in another residence and have always been happy with the service.
Carpets look great couch and loveseat very streaky and should have not cleaned them
Arrived as stated, very quick, efficient, yet friendly. Price was just as quoted.
Carpet cleaning does a good job
AWESOME WORK! Our couch and love seat cushions and pillows look brand new!!! Very friendly and gave us the best deal for what we had cleaned! Their carpet cleaning is just as good! I’ve recommended them to everybody I know.
Tyler was very helpful, polite, and efficient. Did an excellent job - we were very impressed with how nice our carpet looked after being way overdue for cleaning.