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4382 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Heard about your company from radio ad on AM 1120. Arranged cleaning and pet odor removal for a Buyer client of mine. They are so appreciative! Great job by tech., I think his name was Rich (?)
Good job
My carpets look great when they have been cleaned. I have not used another carpet cleaner since I started using Zerorez several years ago. The young lady who came out last week was very thorough and did an amazing job. I would want her to come again to clean my carpets.
Bev Nelson
Unfortunately, the whole family is having an allergic reaction to the products used. We aren't sure if we should have the carpets washed again with just water or not.
What do you recommend? Phone number removed thanks, Name removed
Good morning. I am writing about my dissatisfaction. We had the carpets cleaned on Saturday and I was actually surprised at how quickly it was done. The tech arrived at roughly 10:30 and was done and out by 11:15 - 11:30. I didn't think much about it as this is the first time I have used the company and it is a smaller area.
I have found now that is has dried I question the process and cleaners that were used. I am still getting a smell of pets. I went ahead and paid for 3 rooms of pre and post pet topical which I must say is not inexpensive.
Overall I am just disappointed in the quality of cleaning for the cost.
I really appreciate the time frame and the quality of the service. He got my carpet cleaner then expected :)
Good job for the price
Great job and service!
The carpets definitely look better, but I guess since I sprung for the high traffic and pet stain treatments, I thought they would have spent a bit more time on the problem areas. Looking at it today, it seems the spray they used near the entry way discolored the carpet, I think from the strip used to transition from the carpet to the linoleum getting wet. The cleaning team was great; friendly, professional and on time.
Friendly, competent, efficient. I have tried several services now. Recent was duct cleaning. Zerores does not disappoint. They have wonderful service personnel.
Great service!
All spots are removed, Carpet has a new look. No odors or soggy wet carpet.
I was impressed with the young man who came to our house to clean our ducts. He was very knowledgeable, polite & friendly. It was a very good experience!
Dominic was amazing! He listened to all my needs for my carpet service and did a great job. The results are great and I will be going with Zero Rez again soon.
Reliable, professional, cleans well using natural products
Fast and did a great job
Turned out amazing I appreciate you guys
You need to go over the carpets after shampooing with suction only to extract more water. My carpets were saturated and took from 10am until the next morning to dry.
The cleaning was great.
Friendly, great job
Super easy to book your appointment. Customer service is amazing. Professional team, and the job they do as always the best.
I was very pleased with the results. Better than I had hope for. The explanation of all the step were clear and easy to understand
Due to Covid, it has been several years since our carpets were cleaned so our high traffic areas were soiled. Rich took his time, worked hard, and made the carpets look new again.
Crew was terrific. Very friendly explained what they were doing, very professional and efficient.
Mae was efficient, timely and did a good job. I'd have her return when needed. Thamks.
Very happy with the service, thanks!
Prompt courteous service. The young man, Tyler, & his assistant were very sweet. Job well done
Rich was super courteous and professional.
great product, great value and great service tech.
You did a very good service I will tell others about it.
All-around great job. Fast customer service and quality work. Very friendly staff.