Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4382 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 1, 2023 — Rated 10 out of 10 by T.M. Zerorez Eugene
What do you like about our products and services?

All-around great job. Fast customer service and quality work. Very friendly staff.

Report a concern   March 1, 2023 — Rated 10 out of 10 by Tammy Schuck Zerorez Eugene
What do you like about our products and services?

Heard about your company from radio ad on AM 1120. Arranged cleaning and pet odor removal for a Buyer client of mine. They are so appreciative! Great job by tech., I think his name was Rich (?)

Report a concern   March 1, 2023 — Rated 9 out of 10 by D.V. Zerorez Eugene
What do you like about our products and services?

Good job

Report a concern   March 1, 2023 — Rated 10 out of 10 by Beverly Nelson Zerorez Eugene
What do you like about our products and services?

My carpets look great when they have been cleaned. I have not used another carpet cleaner since I started using Zerorez several years ago. The young lady who came out last week was very thorough and did an amazing job. I would want her to come again to clean my carpets.

Bev Nelson

Report a concern   February 28, 2023 — Rated 5 out of 10 by K.S. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Unfortunately, the whole family is having an allergic reaction to the products used. We aren't sure if we should have the carpets washed again with just water or not.
What do you recommend? Phone number removed thanks, Name removed

Report a concern   February 27, 2023 — Rated 2 out of 10 by K.L. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Good morning. I am writing about my dissatisfaction. We had the carpets cleaned on Saturday and I was actually surprised at how quickly it was done. The tech arrived at roughly 10:30 and was done and out by 11:15 - 11:30. I didn't think much about it as this is the first time I have used the company and it is a smaller area.
I have found now that is has dried I question the process and cleaners that were used. I am still getting a smell of pets. I went ahead and paid for 3 rooms of pre and post pet topical which I must say is not inexpensive.
Overall I am just disappointed in the quality of cleaning for the cost.

Report a concern   February 24, 2023 — Rated 10 out of 10 by J.J. Zerorez Eugene
What do you like about our products and services?

I really appreciate the time frame and the quality of the service. He got my carpet cleaner then expected :)

Report a concern   February 23, 2023 — Rated 8 out of 10 by L.G. Zerorez Eugene
What could we do to improve?

Good job for the price

Report a concern   February 23, 2023 — Rated 10 out of 10 by Christina Cameron Zerorez Eugene
What do you like about our products and services?

Great job and service!

Report a concern   February 21, 2023 — Rated 7 out of 10 by D.D. Zerorez Eugene
What could we do to improve?

The carpets definitely look better, but I guess since I sprung for the high traffic and pet stain treatments, I thought they would have spent a bit more time on the problem areas. Looking at it today, it seems the spray they used near the entry way discolored the carpet, I think from the strip used to transition from the carpet to the linoleum getting wet. The cleaning team was great; friendly, professional and on time.

Report a concern   February 19, 2023 — Rated 9 out of 10 by Christine Hogan Zerorez Eugene
What do you like about our products and services?

Friendly, competent, efficient. I have tried several services now. Recent was duct cleaning. Zerores does not disappoint. They have wonderful service personnel.

Report a concern   February 18, 2023 — Rated 10 out of 10 by E.H. Zerorez Eugene
What do you like about our products and services?

Great service!

Report a concern   February 16, 2023 — Rated 10 out of 10 by T.F. Zerorez Eugene
What do you like about our products and services?

All spots are removed, Carpet has a new look. No odors or soggy wet carpet.

Report a concern   February 10, 2023 — Rated 10 out of 10 by B.W. Zerorez Eugene
What do you like about our products and services?

I was impressed with the young man who came to our house to clean our ducts. He was very knowledgeable, polite & friendly. It was a very good experience!

Report a concern   February 9, 2023 — Rated 10 out of 10 by Jacqueline Baird Zerorez Eugene
What do you like about our products and services?

Dominic was amazing! He listened to all my needs for my carpet service and did a great job. The results are great and I will be going with Zero Rez again soon.

Report a concern   February 9, 2023 — Rated 10 out of 10 by K.Z.S. Zerorez Eugene
What do you like about our products and services?

Reliable, professional, cleans well using natural products

Report a concern   February 9, 2023 — Rated 10 out of 10 by B.M. Zerorez Eugene
What do you like about our products and services?

Fast and did a great job

Report a concern   February 8, 2023 — Rated 10 out of 10 by Brian Carlson Zerorez Eugene
What do you like about our products and services?

Turned out amazing I appreciate you guys

Report a concern   February 7, 2023 — Rated 8 out of 10 by D.P. Zerorez Eugene
What could we do to improve?

You need to go over the carpets after shampooing with suction only to extract more water. My carpets were saturated and took from 10am until the next morning to dry.
The cleaning was great.

Report a concern   February 5, 2023 — Rated 10 out of 10 by H.A.G. Zerorez Eugene
What do you like about our products and services?

Friendly, great job

Report a concern   February 3, 2023 — Rated 10 out of 10 by Sue Miller Zerorez Eugene
What do you like about our products and services?

Super easy to book your appointment. Customer service is amazing. Professional team, and the job they do as always the best.

Report a concern   February 3, 2023 — Rated 10 out of 10 by Gene Fent Zerorez Eugene
What do you like about our products and services?

I was very pleased with the results. Better than I had hope for. The explanation of all the step were clear and easy to understand

Report a concern   February 3, 2023 — Rated 10 out of 10 by Denise Fitzpatrick Zerorez Eugene
What do you like about our products and services?

Due to Covid, it has been several years since our carpets were cleaned so our high traffic areas were soiled. Rich took his time, worked hard, and made the carpets look new again.

Report a concern   January 29, 2023 — Rated 10 out of 10 by S.M. Zerorez Eugene
What do you like about our products and services?

Crew was terrific. Very friendly explained what they were doing, very professional and efficient.

Report a concern   January 29, 2023 — Rated 9 out of 10 by B.J. Zerorez Eugene
What do you like about our products and services?

Mae was efficient, timely and did a good job. I'd have her return when needed. Thamks.

Report a concern   January 28, 2023 — Rated 10 out of 10 by T.N. Zerorez Eugene
What do you like about our products and services?

Very happy with the service, thanks!

Report a concern   January 25, 2023 — Rated 10 out of 10 by B.D. Zerorez Eugene
What do you like about our products and services?

Prompt courteous service. The young man, Tyler, & his assistant were very sweet. Job well done

Report a concern   January 21, 2023 — Rated 10 out of 10 by G.W. Zerorez Eugene
What do you like about our products and services?

Rich was super courteous and professional.

Report a concern   January 21, 2023 — Rated 9 out of 10 by V.K. Zerorez Eugene
What do you like about our products and services?

great product, great value and great service tech.

Report a concern   January 19, 2023 — Rated 10 out of 10 by H.H. Zerorez Eugene
What do you like about our products and services?

You did a very good service I will tell others about it.


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