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based on 4388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great friendly service and an awesome clean carpet in the end. A win win
My wife and I were very pleased with the end results of the cleaning. We had some very bad pet stains on our upstairs landing and were amazed at the end results after the cleaning. We also had an area rug cleaned in our living room. The side by side contrast of before and after showed just how dirty it was. Last but not least, the service member was very professional and well represented your company.
Amazing knowledge and honesty for what was best for our situation. Valued our time more than most companies. THANK YOU
The gentleman that came out and cleaned the carpets was very efficient and respectable. He was knowledgeable about his craft and that was highly appreciated.
I ordered two carpet cleanings last month at 1920 Chambers St for studio apartments #3 & #5. The tech charged me $118 for one small studio and around the same for the other. I think he was there a total of 10 minutes for both apartments. Neither one was done to my satisfaction. He told me about the canned food drive at the time to pay. I had no canned food on me and he had no time to wait. I was misquoted when I scheduled the cleaning. I was called 48 hours before service to be informed of such. Because these are rentals and I was counting on it being done, I couldn't cancel. I won't use your company again. I was pretty bummed out!
Detailed service, quick, professional staff that was very polite.
Very efficient service with knowledgeable recommendations provided.
Tech on time and very professional. Carpets came out beautiful. Thanks you so very much.
Tyler was so nice and informative.
I have had you in the past and was very pleased. I really think when you say 3 rooms for 99 dollars is a way into they home. Then you have to add on the all of the extras to get a really good job. It was going to cost me 313.00 which I can;t afford right now. My carpet just looked like someone had come in and vacuumed. Left streaks I have never seen you leave before. Of course they were little spots that you could have put just a little extra time. After you left I took the cleaner you left and got the spots up. Was not a happy camper. I suggested to someone that you should have a sheet printed up with how much you will charge for every extra thing so you can read it and not try to remember all the stuff that is thrown at you.
my carpets look great and dominick was awesome!
Fast easy and good value
Representative was on time, efficient, and carpets looked and felt clean.
Efficiency. On time. No surprises.
Scheduling was convenient, carpets dried quickly, and technician was very knowlegable and helpful.
The carpets look great and the technician was great, too.
The day after you cleaned our carpet we got a horrible mildew smell ...like the carpet was left to wet I called you said Tyler was going to get ahold of us and come back out crickets. Horrible
The tech showed up on time; he removed a very tough stain, serviced all three rooms within an hour, and left the house clean. Great service.
My carpet looks and smells great after Zero Rez cleans my carpet. The product is outstanding and the service is exceptional. The technicians are thorough, communicative and very professional. I highly recommend Zero Rez! I won’t use another carpet cleaning company!!
tell up front about the $130.00 minimum and the $20.00 water disposal fee so it is not a surprise when tech comes to the house........Have tech show putting spot remover enzymes in tank instead of saying I am going to use a spot remover and then say later oh I mixed it in the tank outside....
While you have good reviews, your customer service is ridiculous!!!! I was quoted and paid for living room, hallway and a chair to be cleaned. The hallway was not done. I have made several calls to get this resolved to no avail. The hallway is only 4ft x 6ft I was last told by Lexi that she would listen to the recorded call and get back with me....still waiting. I left a message with a manager (Ana) and was told I would hear back from her, again....still waiting. I work at a highly rated HVAC company and when we, on the rare occasion, have an unhappy customer we make every effort to make our customers happy and satisfied. Foreign to your company apparently.
The gentleman who did my carpets was very thorough and explained everything
Tyler was knowledgeable about the products used and had great recommendations on how to get our carpet looking great. He wasn’t pushy, and was polite and personable throughout his time in our home. He got the job done quick and out carpets looking great! Will definitely be a returning customer
I appreciated the pricing, options given to me, and the communication. Thank you.
Good communication. Our carpets look cleaner and smell reminds me of my Grandma not overly chemical smell.
My carpets are so streaked and worse than before unfortunately!
Well my guy Richard did a Fantastic Job. He was knowledgeable, explained everything, and showed me the pet stains Now for a two bedroom apartment the bill is high, but after the job was done it is worth $400.00. I have told my neighbors about this great company, and I told them about your 3 rooms for $99.00.. Richard got out stains I thought wouldn't come up. My guy worked so hard, I wish I had given him a bigger tip. Within 2 1/2 hours my place looked brand new. The bathroom tile came out like it was just put in, It went from a dull yellow to the white that was put in when it was new.
I would recommend this Company for all your Carpet, and Tile needs and if you want a great hard worker who knows his stuff ask for Richard.!!
My carpets were put in, in 2015 and had never been cleaned with three people using the carpet and the shower tile was older like back in the 80s. It came out like new, no stains, vibrant color, and the smell is perfect.
I want to Thank You Zerorez, and give my guy Richard a raise. He sold me on everything, didn't take a break, and worked really hard. I will recommend your business and to ask for Richard.!!
Thank you from a very satisfied customer
Not honoring your advertised price and up charging. No longer happy with the way you are doing business. Now it feels like old school days of car dealerships. No thanks
Your technicians are always friendly, efficient and knowledgeable! Chad and Dominic did a great job on our carpet!