Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4377 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 8, 2022 — Rated 10 out of 10 by S.M. Zerorez Eugene
What do you like about our products and services?

The stains were removed from my furniture and the service workers had amazing customer service; friendly, kind, and respectful.

Report a concern   November 8, 2022 — Rated 10 out of 10 by David & Tracie Miller Zerorez Eugene
What do you like about our products and services?

Rich was a so wonderful. He explained the products in detail and made sure I understood the pricing. Answered my questions and not once did i ever feel pressured into purchasing additional services. He was fast and efficient and i would definitely have him come back.
Tracy

Report a concern   November 6, 2022 — Rated 10 out of 10 by B.B. Zerorez Eugene
What do you like about our products and services?

The guy was fast and efficient in getting the carpet cleaned!

I probably added too much extra service to the cleaning, so the price was higher than I had hoped.

Report a concern   November 6, 2022 — Rated 10 out of 10 by Tilly Griepsma Zerorez Eugene
What do you like about our products and services?

Rich was an absolute nice young man. He sure worked hard and did a fantastic job! He deserves a RAISE.

Report a concern   November 6, 2022 — Rated 8 out of 10 by K.W. Zerorez Eugene
What could we do to improve?

Don't try so hard to up-sell services.

Report a concern   November 3, 2022 — Rated 10 out of 10 by C.P. Zerorez Eugene
What do you like about our products and services?

Very friendly and did a great job. Talked
Me
Into a couple of different things I hadn’t planned on. We will be back

Report a concern   November 3, 2022 — Rated 10 out of 10 by Kami/Sekayi Malek Zerorez Eugene
What do you like about our products and services?

My carpets look AMAZING!!!!

Report a concern   November 3, 2022 — Rated 10 out of 10 by Loni Eberson Zerorez Eugene
What do you like about our products and services?

Very prompt and professional and helpful. Very happy with the service and affordability

Report a concern   November 2, 2022 — Rated 10 out of 10 by R.S. Zerorez Eugene
What do you like about our products and services?

The service was great, it cleaned up very well. I'll use you again.

Report a concern   November 2, 2022 — Rated 10 out of 10 by A.W. Zerorez Eugene
What do you like about our products and services?

Punctual, professional, clean carpets!

Report a concern   November 1, 2022 — Rated 10 out of 10 by L.A. Zerorez Eugene
What do you like about our products and services?

Tyler was very helpful, polite, and efficient. Did an excellent job - we were very impressed with how nice our carpet looked after being way overdue for cleaning.

Report a concern   October 31, 2022 — Rated 0 out of 10 by C.W. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

First of all, lest start from the beginning. We had one room, one loft, and one set of stairs. Less than the 3 rooms. We stopped by your booth at the home show, and you were running a special, 3 rooms for $99.00. You charged my wife $273.00. Then told her you took off $100.00 because I was a veteran. Now figure the math out on that. Thirdly all furniture was moved out except for one couch, which was on coasters or sliders. Two as which my ten-year-old nephew could slid out by his self. You guy's had two grown men and wouldn't slide it out. My wife slid one end out They cleaned it and slid it back. So, half of the back of the couch didn't get done. Fourth of all who does business without giving out a receipt. Fifth, When I came home over 24 hours later, I walked into a house that smelled like (S--T). Now you ask, how you can make things right, well I'll leave that one up to you. If I don't feel that your solution, whatever it may be a good one, well I'll just have to take my business elsewhere.

Report a concern   October 30, 2022 — Rated 7 out of 10 by E.H. Zerorez Eugene
What could we do to improve?

Carpet looks pretty good but the edges didn't appear to get clean. The carpet is a darker color next to the trim.

Report a concern   October 30, 2022 — Rated 10 out of 10 by L.C. Zerorez Eugene
What do you like about our products and services?

Our cleaner was fast, efficient and neat. Great job.

Report a concern   October 30, 2022 — Rated 10 out of 10 by Nick Cady Zerorez Eugene
What do you like about our products and services?

Quick and clean!

Report a concern   October 30, 2022 — Rated 9 out of 10 by J.G. Zerorez Eugene
What do you like about our products and services?

On time friendly carpets looked good when he was finished

Report a concern   October 29, 2022 — Rated 10 out of 10 by Stephanie Roberts Zerorez Eugene
What do you like about our products and services?

We just moved into our home and weren’t knowledgeable of the possible pet stains and such that can come with ”used” carpet but our technician was great at explaining the process, recommendations to treat the carpet and was very considerate of my home. He was able to get out spots that I didn’t even see plus ones I could. I would highly recommend them!

Report a concern   October 29, 2022 — Rated 8 out of 10 by A.W. Zerorez Eugene
What could we do to improve?

I think there were a few stains that could have been removed with more effort, but overall I'm pretty pleased with the service and with Tyler. I will use you guys again.

Report a concern   October 29, 2022 — Rated 10 out of 10 by T.V. Zerorez Eugene
What do you like about our products and services?

Your representative was very courteous and professional and went above and beyond what was expected. A very pleasant person.

Report a concern   October 29, 2022 — Rated 10 out of 10 by Maureen Dorman Zerorez Eugene
What do you like about our products and services?

Fast and prompt. Great cleaning job

Report a concern   October 28, 2022 — Rated 6 out of 10 by T.A. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

My carpet is quite striped in my family room as it wasn't before! A little bummed about that!

Report a concern   October 28, 2022 — Rated 10 out of 10 by B.W. Zerorez Eugene
What do you like about our products and services?

Excellent results, very professional service.

Report a concern   October 27, 2022 — Rated 5 out of 10 by S.C. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

The initial quote vs the actual cost was a BIG difference!

Report a concern   October 27, 2022 — Rated 10 out of 10 by A.M. Zerorez Eugene
What do you like about our products and services?

Technician (Dominic?) was amazing. He was very polite, friendly, and thorough!!

Report a concern   October 27, 2022 — Rated 7 out of 10 by C.S. Zerorez Eugene
What could we do to improve?

Didn’t remove some easily removable soiled spots in my bedroom.

Report a concern   October 26, 2022 — Rated 10 out of 10 by Chrisy Hightower Zerorez Eugene
What do you like about our products and services?

Dominic did a great job and was very helpful and nice. Thank you!

Report a concern   October 25, 2022 — Rated 10 out of 10 by T.M. Zerorez Eugene
What do you like about our products and services?

I always get very clean carpets. They dry quickly with no odor or crunchy residue.

Report a concern   October 25, 2022 — Rated 10 out of 10 by M.L. Zerorez Eugene
What do you like about our products and services?

Great workers. Kept in touch. Called was right on time excellent job

Report a concern   October 25, 2022 — Rated 10 out of 10 by Keith Barr Zerorez Eugene
What do you like about our products and services?

Adam did a very good job. I would recommend your services to friends.

Report a concern   October 25, 2022 — Rated 8 out of 10 by J.B. Zerorez Eugene
What could we do to improve?

I was very pleased with Tyler, he explained everything as he went along.


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