Zerorez Eugene
156 South 20th Street STE F
Springfield
Oregon (OR) 97477
United States

Average rating: 8.9 out of 10 based on 4334 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 7, 2023 — Rated 8 out of 10 by D.P. Zerorez Eugene
What could we do to improve?

You need to go over the carpets after shampooing with suction only to extract more water. My carpets were saturated and took from 10am until the next morning to dry.
The cleaning was great.

Report a concern   February 5, 2023 — Rated 10 out of 10 by H.A.G. Zerorez Eugene
What do you like about our products and services?

Friendly, great job

Report a concern   February 3, 2023 — Rated 10 out of 10 by Sue Miller Zerorez Eugene
What do you like about our products and services?

Super easy to book your appointment. Customer service is amazing. Professional team, and the job they do as always the best.

Report a concern   February 3, 2023 — Rated 10 out of 10 by Gene Fent Zerorez Eugene
What do you like about our products and services?

I was very pleased with the results. Better than I had hope for. The explanation of all the step were clear and easy to understand

Report a concern   February 3, 2023 — Rated 10 out of 10 by Denise Fitzpatrick Zerorez Eugene
What do you like about our products and services?

Due to Covid, it has been several years since our carpets were cleaned so our high traffic areas were soiled. Rich took his time, worked hard, and made the carpets look new again.

Report a concern   January 29, 2023 — Rated 10 out of 10 by S.M. Zerorez Eugene
What do you like about our products and services?

Crew was terrific. Very friendly explained what they were doing, very professional and efficient.

Report a concern   January 29, 2023 — Rated 9 out of 10 by B.J. Zerorez Eugene
What do you like about our products and services?

Mae was efficient, timely and did a good job. I'd have her return when needed. Thamks.

Report a concern   January 28, 2023 — Rated 10 out of 10 by T.N. Zerorez Eugene
What do you like about our products and services?

Very happy with the service, thanks!

Report a concern   January 25, 2023 — Rated 10 out of 10 by B.D. Zerorez Eugene
What do you like about our products and services?

Prompt courteous service. The young man, Tyler, & his assistant were very sweet. Job well done

Report a concern   January 21, 2023 — Rated 10 out of 10 by G.W. Zerorez Eugene
What do you like about our products and services?

Rich was super courteous and professional.

Report a concern   January 21, 2023 — Rated 9 out of 10 by V.K. Zerorez Eugene
What do you like about our products and services?

great product, great value and great service tech.

Report a concern   January 19, 2023 — Rated 10 out of 10 by H.H. Zerorez Eugene
What do you like about our products and services?

You did a very good service I will tell others about it.

Report a concern   January 18, 2023 — Rated 10 out of 10 by Dennis Gilstrap Zerorez Eugene
What do you like about our products and services?

Called on a Monday and carpet specialists were there the very next morning to clean the carpets. Very pleased with the results.

Report a concern   January 17, 2023 — Rated 10 out of 10 by D.H. Zerorez Eugene
What do you like about our products and services?

This was my first time using Zerorez Eugene - at the recommendation of my sister and my daughter. The young man who came to my house, Chris, was very professional and respectful of being in my home. He did a great job, both in explaining what he was going to do and actually doing the job. He was an excellent representative of your company. Very pleased with the results.

Report a concern   January 15, 2023 — Rated 10 out of 10 by Roberta Bond Zerorez Eugene
What do you like about our products and services?

Your employees are courteous and competent, and your price structure honest.

Report a concern   January 14, 2023 — Rated 10 out of 10 by K.E. Zerorez Eugene
What do you like about our products and services?

Quick and easy to work with.

Report a concern   January 14, 2023 — Rated 10 out of 10 by E.W. Zerorez Eugene
What do you like about our products and services?

I’m very satisfied w the results!! And the day of cleaning they were able to adjust their schedule to accommodate an unknown obstacle- a last min notice the power would be shut down later that morning. Thank you so much!!

Report a concern   January 12, 2023 — Rated 10 out of 10 by A.W. Zerorez Eugene
What do you like about our products and services?

No residue, less likely for mold

Report a concern   January 12, 2023 — Rated 10 out of 10 by K.Y. Zerorez Eugene
What do you like about our products and services?

The technician was super helpful and respectful. I was working at home while the cleaning took place and he was thoughtful and respectful when I was on the phone, etc. He did a great job with the cleaning as well!

Report a concern   January 12, 2023 — Rated 3 out of 10 by C.H. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

My carpet was crunchy. I paid extra for high traffic cleaner and it still looks dirty. I have done a better job when I rent a rug doctor. Not what I expected from such a highly recommended company.

Report a concern   January 11, 2023 — Rated 10 out of 10 by D.G. Zerorez Eugene
What do you like about our products and services?

Our tech went above and beyond. We were so impressed with all that he did as well as the results, and will absolutely be using Zerorez again. Best carpet cleaning experience I’ve had!

Report a concern   January 10, 2023 — Rated 10 out of 10 by Nic Kephart Zerorez Eugene
What do you like about our products and services?

Tech was friendly and professional

Report a concern   January 10, 2023 — Rated 8 out of 10 by J.W. Zerorez Eugene
What could we do to improve?

My office floor never gets cleaned

Report a concern   January 10, 2023 — Rated 10 out of 10 by Jc Shirley Zerorez Eugene
What do you like about our products and services?

Friendly and timely

Report a concern   January 6, 2023 — Rated 7 out of 10 by N.K. Zerorez Eugene
What could we do to improve?

The people I interacted with were very friendly and knowledgable, 10/10 customer service. My only issue is that the smell is still in the carpet.

Report a concern   January 6, 2023 — Rated 10 out of 10 by N.D. Zerorez Eugene
What do you like about our products and services?

The technicians make certain the customer is satisfied. We had some stubborn stains and Dominic returned cheerfully to see the job through.

Report a concern   January 5, 2023 — Rated 10 out of 10 by Melissa Giese Zerorez Eugene
What do you like about our products and services?

They worked quickly and did a great job. Carpets looked great! Will use again.

Report a concern   January 4, 2023 — Rated 10 out of 10 by Suzanne Lange Zerorez Eugene
What do you like about our products and services?

Wonderful smell after

Report a concern   January 4, 2023 — Rated 6 out of 10 by D.N. Zerorez Eugene
How did we disappoint you and what can we do to make things right?

Just the expense was too high.

Report a concern   January 3, 2023 — Rated 10 out of 10 by S.R. Zerorez Eugene
What do you like about our products and services?

Professional, friendly, on time, quick and no bad smells left behind.


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