based on 4415 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Justin Christ was great to deal with and ensured that I was completely satisfied with my 5th wheel purchase.
This is a rare quality in this industry and kudos to both Justin and Alpin Haus!
Very helpful, professional and responsive team.
Best service dept
We brought our camper in for service and they did a great job on the repairs. We were kept updated on the progress. They did their best to get us out aas soon as possible.
Excellent salesman, Don was amazing. He was very accommodating and helpful. The entire staff was really friendly and always trying to assist us in having a Very Positive Experience at Alpin Haus. We will highly recommend Alpin Haus to everyone!! Thank you all for your support, patience and assistance.
The O’Rourke’s
Service listened to our needs He communicated very well and kept us informed while we waited,
Very friendly service and knowledgeable sales staff. Easy experience from start to finish!
Everything from beginning salesman, walkthrough of camper to finance. Wonderful experience.
Service is prompt and I get an appointment when needed and at reasonable cost. Service techs are friendly and accomodating
We had to bring in our RV for some repairs that were out of our wheelhouse. We were given a quote, a day when to drop it off, and all went very smoothly. An electric and plumbing repair. The price we thought was fair, no surprises! Smooth and easy, don't find that to often, AND on time!!!
Thank you
Great customer service, very communicative and all around fantastic team to deal with
People are helpful and friendly. I have had several problems with my new boat and they have gotten me in and out quickly, fixed the problems and given me extra help that wasn't covered by warranty but they wanted to make right.
Great communication. Great service. Best service experience we have had in years.
The Service team did great warranty work, and the office team were very friendly and full of good advice. There is a decent sized store as well to pick up some essential items.
thank you
Very good
Great service, Help us find the right camper were looking for everyone was helpful.
Nice people there to help us in all departments. We traded our old RV for smaller new RV. They made us feel comfortable.
Everyone is always accommodating.
Everyone is very friendly and helpful...very professional and knowledgeable too. Great experience with both sales and service. Highly recommend!
Prompt service. Convience of scheduling.
Great service from your service dept as it has always been. I had a recall for my pontoon boat that was quickly taken care of.
Thank you
You had a camper I fell in love with. Everyone who we dealt with treated us well. Made the purchase experience so easy.
All the people that I have talked with have been very helpful and pleasant to work with.
Friendly & courtesy service. Always willing to help. The Grand Design product is the best.
The inventory is priced to purchase but what really makes this dealership better than most is the after the sale care the service department provides. Personally I had 2 vent fans break one in warranty the other just out. Dave went right to the manufacturer of the unit I purchased and the manufacturer agreed to provide me with both slightly upgraded fans and some labor to boot. I thought I might have to contact GD but this service department works hard for the customer especially if you provide the documentation and photos they're on it. I'm not saying that I got in and out the door with no fee but they do take care of their customers to the best of there ability.
Communication was terrible. Was double charged for a diagnosis that was never fixed. Waited a month for 3 minor repairs.
That Mike in service, he’s a hoot!
The repair work on our camper was done in an outstanding manner . looks as good as new.
I was assured that no repairs would be done to my rv without my consent if things were not covered under my warranty and I got a bill way higher than expected for services that I did not know would cost me anything. I would not recommend Alpin Haus again. I had been singing their praises before this happened, burn me once, you don’t get a second chance especially when money I had slotted for other bills was taken.
I am a fan of the products and services. I always have been. I was, however, disappointed recently when I was charged $81 for a service call for my pool pump which was making a terrible buzzing noise. The pump had been installed just 2-1/2 months earlier, so I felt that being charged for a service call was inappropriate.