based on 724 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our camper that we bought from you that was only a year old apparently had slider issues that we weren’t aware of because we trusted that your technicians had looked it over carefully before selling it! Now insurance won’t cover it or the company so we are stuck with ten thousand folars worth of repairs on a camper that we have only used line four times in the less than two years we have owned it! We brought it to you guys two years to be inspected so your technicians should have found the defect while it was still under warranty and backed up the oversight of selling a defective camper to us!!!!
The friendly considerate way I am treated when I come in for service or to buy a new camper. The technician that worked on my camper also came to me to tell me I might need a new anode for my hot water heater and directed me to the one I needed.
They have products that I like and good service.
The guys over there always take care off all our snowmobiling needs. Great shop!
Great sales & service team, quick quality service to get customers back out to our camp sites!!
A very professional operation. Straightforward and quick negotiation from James. They met all expectations and did what was promised and on time. Everything was ready and properly prepped. Joshua made the paperwork and transaction easy. Walkthrough was excellent and complete. I’m a very tough customer and I was impressed. Follow up has been excellent too.
Thank you Alpin Haus and James!
I like the service and hospitality
better communication. i had some charges appear today on my credit card without a phone consultation.
Friendly service; was able to quickly navigate budget and restrictions (e.g. vehicle load) for new RV customer with zero experience.
Everything all in one location
Thank you for your great service!
From opening the door, to personal customer experience to explanations, the Apline Haus Team is beyond experienced, knowledgable and friendly. The entire process is beyond words, something you lonky see on T.V as a commercial, these folks are the real deal.
Dave in the service area was very helpful and took time to explain things to this rookie.
Everything
Camper is there for problematic glide for the 4th or 5th time. Was told it’s the motor and how much do we want to spend. The motor has been replaced once already and didn’t fix the problem!! No one looked into warranty. No one has called back with update in days. I truly wish we had never purchased this camper. It’s been nothing but problems with service department. Poor communication and still not fixed. No one looks back to see that this has been an ongoing problem.
Loose nail in floor- we were told it was put together wrong from the factory but would be a costly fix. Should be a warranty issue!!!! I am so tired of dealing with this place and this camper. Awful!
The Staff was extremely friendly. We look forward to picking up our new camper in the spring.
This may not be a peak time for the service dep. but I was impressed by your quick response time.
Service department technicians Bill and Eric and service advisor Treay J. were very helpful with solving problems with my motorhome over the past year.
Everyone seemed very experienced in there own space. What a pleasure it was doing business there.
I had purchased my RV and it was a great experience!
They were attentive to me especially because this was my first RV purchase.
At the end of the season they stored it and let me check in on it during the winter season.
I scheduled my pickup for April and I asked them to take care of some items which they already did and informed me of all completed work.
So far not only was sales department great at time of purchase ( thankyou Heather) but so far so good with with the service department as well. It's been a very satisfying experience overall so thankyou to all who has helped me at the Alpine Haus!
Sales staff, including finance, were professional and very helpful. There was no “hard sell” or any sort of uncomfortable pressure during our purchase.
Wonderful experience !
An extremely friendly, easy going, flexible company to deal with always.
The peopke of Alpin House are very friendly, knowledgeable of there products.
Your salesman and service rep were both excellent. My most recent service experience was just fantastic. Mike was responsive, got back to me quickly and was exceptionally helpful and friendly. The repairs were done very quickly.
Easy appointment; fast service; friendly staff that took care of things without charging an arm and leg
Alpin Haus of Port Jervis has always given good service and we are very happy with our experiences with them.
Trailer came in with a number of issues
Thanks very pleasant experience.
Nice people
Willing to help
Improve communication specific to customer concern and questions