based on 4603 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly knowledgeable staff.
Communication. No one replies to voicemail. Haven’t received paperwork to sub for Forever Warranty.
Everyone in the shop are great to work with
Nice and polite sales and service staff.
Very upset with our rv, we paid almost $30,000 with finance charges. So far, the slide had to be repaired, the awning a new motor, a new igniter in furnace (which now doesn’t light), & a diagnostic charge every time it’s worked on. Spent more time at your place this summer than camping. So, to say the least, I’m not very happy, or satisfied.
You call customers back unlike my experience elsewhere in order to schedule an appointment and follow up on the work that needs to be performed with an estimate Very well organized and professional.
very helpful
My wife and I have purchased a number of campers over the years. The experience at Alpin Haus was by far the best. Our salesman, Art Cooper, and finance guy, Matt Mincher, were great to work with.
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The service department performed above expectations on my vehicle.
I’m pleased with my boat
You have come to my daughter’s house on a number of occasions to repair their camper & have also transported it back & forth to your facility to be worked on which we appreciate very much!!!! They’ve had many problems with it but hopefully all will be fixed & they can enjoy using it in the summer. No fault of yours for all the issues they are having with it but I think he needs to go back to the factory to be redone in it’s entirety. We’ve purchased many campers & have had problems of some sort but yhid camper has major issues & should be recalled. Thanks for you excellent service anyway, you’ve gone over & above for us as far as service goes, thanks so much!!!!
We had an insurance claim that was not able to be resolved due to labor cost. Insurance would only pay 135.00 per hour and you wanted 222.00 per hour and would not work with insurance. We had to pull the unit as we did not have the difference on hand approx. $1000.00. So now our unit sits at home damaged while we find the difference. I would have thought you would try to work with insurance for a loyal customer. We have bought 3 units before you took over. I guess there is no loyalty to customers. This was at the Oak Ridge location.
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Had what we were looking for, gave us a good deal on our trade.
Brian in service is always accommodating.
Alpin Haus has the quality and the stuff that I need. The service work on my boat is always good and on time. Brian is excellent at customer service. It’s always a pleasure doing business with him.
Everything is great, service, employees……way to pricey$$
We bought a camper which you know, we have had nothing but problems with a new camper and we have had it for 6 weeks since 3/30/2023 and you still have it fixing problems that the camper came with
Everyone at the dealership was very friendly, helpful and knowledgeable. This was the 3rd. trailer I bought from Alpin Haus and I wouldn't hesitate to buy another one.
They stand behind what they sell. If there is a issue, they will rectify it. Very impressed with the customer service. Will be a repeat customer for years. Thanks for all the help Mark!
Mark O’Dell is the reason I keep buying boats from you. Follow up and service are exceptional!
Every experience I’ve had from the time I purchased my boat to the continuous service, the people have been extremely helpful.
Everyone I met was very nice. And the work done was excellent!
Warranty work, had to be fought over as far as service charge, then you had the balls to say, one time good will.
Alpin was able to fit to my required schedule and were punctual with courteous service.
Boat was brought in for minor repairs and winterization. Battery was not disconnected and other items were missed on the winterization list. I feel the dealership is so large at this point that I’m no longer a valued customer but rather a number. Boat is only 3 yrs old.
Polite and helpful.
No sales pressure tactics. There is a calm friendly atmosphere. Our sales person, Greg Clark, is just plain awesome!
The lack of communication within the service department needs to be addressed. I still have not got my 2023 fifth wheel back.
Brian does a great job finding a way to get our machines in and out even when they’re back logged. Great communication. He’s the major reason that we bring our machines there for service.