based on 1863 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional courteous and service is great. Been dealing with them for 3 years and always reliable
Thank you for help n service
John
Your service staff is awesome. Brandon and Kevin are the reasons I get my boat winterized at Alpin Haus. Good guys!
Excellent service and communication through text
Charged me for services not done
It's a very long story, which has been documented and is ongoing. Hopefully AH will make things right in the end, but I'm not hopeful given recent developments
Very friendly and knowledgeable staff
We love our new camper. Adam and Matt were very nice through the process. Rich and Josh were very good explaining how thing operated through the walk through. Carter was great removing our old camper and great setting up our new one.
Nice products Most important, no stress buying.
Best service!!!!!
Warranty repair took 8weeks and caused other problems when returned from the shop
Fantastic staff, extremely knowledgeable and eager to pleas
Kevin Adams is a great service representative. He got my two SeaDoo wave runners winterized (and a problem diagnosed) and back to me within 24 hrs. He contacted me as soon as the part needed for a Spring repair came in and is holding it for me until I can get back to Amsterdam at the end of the month.
You deliver , no games
I use Alpin Haus for all my pool needs. There customer service is great and they are always able to answer my questions and guide me in caring for my pool. I have used Alpin Haus exclusively for the past 13 years. Thank you for for always being there for me.
Friendly and knowledgeable employees
Good service. Dave, assistant manager, excellent service
Dave in service was great as always no problems at all
They were on time and the men were friendly and worked good together.
i made a app. to have my RV forever/w and state insp. done and you did it in one day. i am so thankful. great job.
The service department has been fantastic, working through difficult warranty issues and keeping me in the loop throughout.
Brian in the Service Department was a huge help. We happened to hit something submerged on Sacandaga and the propeller was beaten up. But, we weren't sure if something more significant in the lower end was also hurt. But, Brian looked it over and quickly indicated that the prop and the hub kit was all that needed to be replaced. He was very helpful and gave some great advice. Also, the cost of the repairs were very reasonable and the repairs were done within a day. I would strongly recommend Alpin Haus to anyone buying a boat, jet ski or snow mobile or needing servicing. We will definitely continue to go back to Alpin Haus for all of our needs. Thanks.
Customer focused
Never turned off the electrical box to pool area. Rip in my new trampoline bag. Cover filthy and never thought to rinse it off. Dumped basket of pool collection on the walkway of pool.
Been with the company over 25 years. Customer service is not what we are accustomed to. Especially for the price. Very disappointed.
We may look for a company that appreciates the business.
The shop store and rvs are very clean the sales staff very helpful and prompt on communication
Staff was professional and knowledgable
The people are still friendly and try to be helpful AFTER your purchase, though hard to reach at times. We had an upcoming vacation and a defective slide out and they got me fixed in time so we could go. Repairs done at Amsterdam facility were done well. These new motor homes are very complicated to operate, being much more electronic than ones from 10 years ago, and most times I was able to get phone help fairly promptly. Our service writer, Jennifer Downing, was extremely helpful in getting our slide fixed, and all techs we dealt with were knowledgeable and helpful, especially Billy A. This is our 5th motor home and we must say, Alpin Haus has evolved into an excellent dealer.
Everyone is very helpful and they take the time with you and when work is done its neat and clean
Our call was returned very quickly
Everyone did exactly as was stated
The sales person was friendly and not rushed even though it was close to the end of the day
Great customer service
supposedly a new gfi outlet was installed. when i got to camp it did not work and i discovered it had not been wired properly. i am a licensed electrician
Excellent deals and sales staff is great